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Customer Relationship Management Administrator- Enrollment Management Operations

Employer
The University of Tennessee, Knoxville
Location
Knoxville, TN

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Administrative Jobs
Institutional & Business Affairs, Admissions & Enrollment, Community & Government Relations
Employment Type
Full Time
Institution Type
Four-Year Institution
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Job Details

Description

Enrollment Management Operations

Division of Enrollment Management

University of Tennessee, Knoxville

POSITION ANNOUNCEMENT

 

The Office  of Enrollment Management Operations at the University of Tennessee, Knoxville, (UTK) invites applications and nominations for our Customer Relationship Management (CRM) Administrator. We are seeking candidates who can contribute in meaningful ways to the diversity and intercultural goals of the University.

UT is the state’s flagship research institution, a campus of choice for outstanding undergraduates, and a premier graduate institution. Enrolling more than 30,000 students, the campus is located in the foothills of the Great Smoky Mountains in beautiful East Tennessee. As a land-grant university, UT fulfills its access mission through a commitment to excellence in learning, scholarship, and engagement. The Enrollment Management (EM) division comprises more than 150 full-time staff who serve our students through the following departments and functions: Undergraduate Admissions, International Recruitment, Transfer Center, One Stop Student Services, Financial Aid & Scholarships, University Registrar, Enrollment Management Communications, Enrollment Management Research & Analytics and Enrollment Management Operations.

Functions and Responsibilities:
The CRM Administrator is responsible for configuration and customization of the continuing student instance of the customer relationship management (CRM) system within Enrollment Management Operations. This position will lead the support, maintenance and ongoing improvements to the continuing student instance of Slate CRM. In particular, this person will lead the technical aspects of communication campaigns, events, inquiries, web forms and automation with the following home offices: One Stop Student Services, University Registrar, Financial Aid & Scholarships and University Bursar, with additional collaboration with the Division of Student Success. In addition, the CRM Administrator will take the lead on integrating data from both external and internal sources with Slate, including data from Banner (in collaboration with the Office of Information Technology). The CRM Administrator will provide training and support for system users and collaborates in the development of support processes for continuing student communication campaigns. This position is responsible for developing and implementing tactics that support the strategy that align with enrollment, retention and completion/graduation goals as defined by the University of Tennessee. This position will also work closely and collaboratively with the Assistant Director of CRM Technology, Undergraduate Admissions and the Enrollment Management Communications team to ensure seamless integration/communications related to the admitted-to-enrolled student experience.

 



Qualifications
Required Education and Experience:
Bachelor’s Degree

- Directly related experience in data management and/or information systems (for example, imports/exports, audits, error corrections, reporting, etc.)

- Experience with project collaboration, teamwork, and functional documentation

- Analytical, troubleshooting, and problem solving experience

- Experience administering CRM systems as part of an enrollment operation

- Experience with student information systems, document management, communications, and/or enrollment operations

- Experience managing name buy strategy and execution of strategy through various channels

- Must have a minimum of 3 years of direct supervisory experience

Preferred Education and Experience:
- Two or more years of experience with Technolutions Slate CRM

- Three or more years of technology experience and support in a higher education environment, preferably in enrollment and communications

- Experience executing data quality validations, cleansing data, and utilizing reporting systems

Required Knowledge, Skills, and Abilities:

Knowledge HTML, SQL, XML, or other similar formats. Ability to effectively communicate technical concepts to end users, business stakeholders and management both verbally and in writing. Ability to prioritize, problem solve, and organize tasks to meet deadlines and follow through on assignments with minimal direction, often under pressure. Proactive problem solver. Curious and eager to learn and understand the "why." Excellent analytical, communication, organizational and interpersonal skills. Ability to exercise sound judgment, discretion, and tact with all levels of constituents. Skills of working independently in a changing environment with accuracy and attention to detail. Demonstrated ability creating reports (MS Access and Excel). Ability to work with large data sets, verifying and checking data thoroughly for accuracy and completeness, and importing and exporting files between software programs. Strong experience and knowledge of Banner or comparable SIS. Effective presentation skills. Ability to learn about new information technology tools/systems as required.

Preferred Knowledge, Skills, and Abilities:

-Experience in technical support of Slate CRM

Applicants should submit a cover letter detailing relevant experience along with a resume and the name, e-mail address, and telephone number of three to five professional references.



Job: Information Technology Professional
Primary Location: US-Tennessee-knoxville
Organization: Enrollment Management Operations
Schedule: Full-time
Job Posting: Oct 7, 2021, 3:59:56 PM

Organization

Working at The University of Tennessee, Knoxville

Founded in 1794, the University of Tennessee is one of the nation’s oldest and most storied public universities. Based in Knoxville, Tennessee’s flagship land-grant institution includes the statewide Institute of Agriculture and the Space Institute in Tullahoma. The university embodies excellence in teaching, discovery, scholarship, research, creative activity, outreach, and engagement. Known as the Volunteers, we lead with a spirit of selflessness, empathy, and courage, and strive to be champions for diversity, equity, and inclusion

UT Knoxville is a Research 1 university with 11 academic colleges and more than 900 programs of study. With an enrollment of more than 30,000 students, our academic programs are repeatedly ranked top in their class. The university co-manages Oak Ridge National Laboratory, the country’s most prominent national lab, driving innovation in advanced manufacturing and materials, national security, and more. We are closely connected with our communities through outreach and extension efforts across Tennessee and through partnerships with non-profits, corporations, and industries—regionally, nationally, and around the globe.

The city of Knoxville is nestled in the foothills of the Great Smoky Mountains. The modern, thriving community is surrounded by gorgeous lakes and hundreds of miles of walking, hiking, and biking trails. Situated along the banks of the Tennessee River, our beautiful features an eclectic music scene, internationally recognized festivals, unique restaurants, and a robust offering of diverse cultural activities. Knoxville is located within a day’s drive of Atlanta, Nashville, Asheville, Charlotte, Louisville, Cincinnati, Memphis, Chicago, and Washington D.C.

Knoxville and the surrounding counties have a population of more than 850,000 people. The region houses many leading corporations and organizations, including Oak Ridge National Laboratory, Pilot/Flying J, the Tennessee Valley Authority, and Regal Cinemas, along with HGTV, Food Network, and other networks owned by Discovery Inc.

As a member of the UT family, you will be surrounded by top-notch faculty, staff, and students from around the world. You will be part of a diverse campus community that is passionate about changing the world and cheering for the Vols on game day.

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