System Support Analyst - Intermediate Location:
UWG Recruiting Location Regular/Temporary:
Regular Full/Part Time:
Full-Time Job ID:
Responsibilities: Majority of responsibilities involve application lifecycle management for technologies utilized by UWG Auxiliary Services, including continuously identifying areas for process and system improvement and recommending solutions to meet changing business needs, performing hardware and software installation, patching and upgrading, developing and maintaining test documentation, providing server and middleware support, assisting users in maximizing existing system functionality, optimizing system settings to support functional & strategic requirements, increasing automation through scripts and re-configuration of applications, developing customizations for supported systems, configuring and maintaining supported systems and end point devices, documenting and maintaining technical architecture, SOPs, and user manuals for supported systems and hardware user administration, creating documentation to assist end users and support teams with specific incidents, providing user training, assistance, and consulting on use of systems and web-based solutions, providing data or reports to satisfy user requests, and defining/creating data interfaces. Also, conducting hardware audits, inventory record keeping and maintenance during equipment lifespan, developing, implementing, and routinely testing backup/restoration processes to ensure business continuity and/or disaster recovery process for systems and data, managing upcoming technology changes with vendors and campus partners, and liaising with end users, technical teams, functional managers, and project management office. Managing security and risk management activities for supported systems and applications, working with security officer to identify security issues and running scans to verify and resolve issues, and creating user accounts and granting appropriate access. Supervision of Application Support Associate and 1-2 student workers, including providing training, direction, review of work, and feedback, and assigning tasks related to items in ticketing system, bearing ultimate accountability.
Bachelor’s Degree in Computer Science or related field and two years experience with the following: Application Support Lifecycle; technical troubleshooting within application systems; identifying and recommending process improvements and using Business process Management/Modeling techniques; scripting technologies; middleware configuration and performance tuning; Systems Development Life Cycle process, including specification, documentation, quality assurance and creation of test and implementation plans; higher education ERP systems; working with various academic or business units outside IT environment and across disciplines to process and blend information from technical, business, and operational perspectives to provide consultations, recommendations, and presentations to stakeholders at multiple levels, including executive leadership; technical communication with multiple IT groups; and balancing multiple projects with conflicts and time pressures constructively and efficiently to meet organizational needs. Required experience may be gained concurrently.
Conditions of Employment
Please be advised that should you be recommended for a position, the University System of Georgia Board of Regents policy requires the completion of a background check as a prior condition of employment.
The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, codified at 20 USC 1092 (f) as a part of the Higher Education Act of 1965, is a federal law that requires colleges and universities to disclose certain timely and annual information about campus crime and security policies.
It is always the policy of the University of West Georgia Police Department to provide to the public an annual campus security report and comply with the federal law known as the Clery Act.
Equal Employment Opportunity
It is the policy of the University of West Georgia to follow federal law in regards to affirmative action and equal opportunity. The University of West Georgia.s affirmative action program and related policies are developed in compliance with Executive Orders 11246 and 11375, as amended; Title VII of the Civil Rights Act of 1964; the Rehabilitation Act of 1973 (Sections 503 & 504) and the Americans with Disabilities Act of 1990 (Title II) and their implementing regulations; the Age Discrimination in Employment Act of 1967; and the Vietnam Era Veterans Readjustment Assistance Act of 1974, as it amends 38 U.S.C. 4212.