Receptionist (Part-time) Location:
Wheaton, ILJob Id:
663 # of Openings:
1 ReceptionistConservatory of Music
Responsible to Division Finance & Operations Manager for coordinating public-facing office reception area. Answers questions and guides visitors appropriately in person, via e-mail and phone. Sells tickets to all Divisional ticketed events and maintains the ticketing database as primary user. Facilitates building work orders, key access and distribution, parking passes, receives and distributes mail daily, maintains building posting boards and updates signage, when appropriate. Orders office supplies, maintains office copiers, oversees lost and found items, shops for hospitality items, and keeps operational listings such as student lockers, inventories, in-house directories and the like. Actively maintains knowledge of daily building occupancy, adhering to general security and safety protocols in order to liaise with appropriate staff and Public Safety officers when concerns arise. Represents Conservatory on the Safety team and assists others in completion of necessary paperwork. Shares these responsibilities with another part-time Receptionist, overlapping 30 minutes each day to complete duties away from desk, hand-off uncompleted tasks, and communicate pertinent information. Receptionist Work Schedule: 28hrs per week, 1409hrs annually .67FTESecondary Receptionist Work Schedule: 28hrs per week, 1409hrs annually .67FTE
For July 2021, only the first of the two Receptionists is being hired. Preference to hire someone with flexibility of both morning (8am-2pm) or afternoon/evening (2pm-8pm) availability. Schedule is dependent on time of year (summer or school year), building occupancy, and the hiring of the second concierge. Duties and Responsibilities
This job description is intended to represent key areas of responsibilities; specific assignments may vary from time to time, and other duties may be assigned. Qualifications
- Receives Conservatory and CSA department visitors, responds to general Conservatory emails and phone calls, forwarding them to the appropriate person for follow-up, receives and distributes daily mail and packages, assists with outgoing express mail drop offs.
- Sells tickets to all Divisional ticketed events and maintains the ticketing database as primary user, including system event set up and required reporting.
- Actively maintains knowledge of daily building occupancy, adhering to general security and safety protocols in order to liaise with appropriate staff and Public Safety officers when concerns arise
- Primary contact for completing necessary Work Orders in order to maintain a smooth flow of activity in Armerding, including building keys, janitorial, repairs.
- Maintains building posting boards and updates building signage, when directed; organizes and tracks office supply needs, by ordering and maintaining agreed-to inventory levels of required items; oversees Armerding printer/copier maintenance, ensuring all are available for consistent use
- Maintains key box for loaning out: piano keys, room access, etc; coordinates lost and found items for Armerding, respond to requests seeking lost items, managing their return, and maintains cleanliness and order in Reception Area, Hospitality Room, and Armerding Faculty Lounge.
- Represents Conservatory on the Safety team and assists others in completion of necessary paperwork.
- Assists CSA, when needed, for distribution of music and parking passes to CSA families
- Keeps operational listings such as building key access, parking passes, student lockers, inventories, in-house directories and the like
- Shops off campus for needed hospitality items, when directed.
- College Degree required
- Computer proficiency in Word, Excel, and Access. Ability to learn and master ticket sales software.
- Excellent customer service skills in person, on the phone and via email: gracious when interrupted, and calm during a flurry of activity.
- Efficient, detail-oriented, able to multitask with ease.
- Music/fine arts background preferred
- Commitment to Jesus Christ and a life consistent with the Statement of Faith and Community Covenant of Wheaton College.
The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 10 pounds. FLSA Status – non-exemptAs a Christ-centered community, Wheaton College faculty and staff must affirm the College’s Statement of Faith as expressing their own theological convictions and agree to live by the moral standards in Wheaton’s Community Covenant, modeling these commitments for the Christian formation of our students. Wheaton College faculty and staff also support the Christ-Centered Diversity Commitment which highlights our desire to treat all individuals as equal image-bearers of Jesus Christ through diversity, inclusion, justice and unity.
Updated June 2021