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Passport Office Coordinator

Employer
San Diego State University
Location
San Diego

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Administrative Jobs
Academic Affairs, International Programs
Employment Type
Full Time
Institution Type
Four-Year Institution
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Job Details

Job no: 501309
Work type: Staff
Location: San Diego
Categories: Unit 7 - CSUEU - Clerical and Administrative Support Services, Administrative, Probationary, Full Time

REVISED

Position Summary

International Affairs provides services that meet the diverse needs of the SDSU global community and offers programs, which foster global perspectives, intercultural awareness, and international goodwill. Global Affairs serves as SDSU's central source of information and support services for faculty engagement, incoming students, outgoing students on study abroad programs, and passport services. The Division works with all areas of the University to identify and meet the unique needs of its constituencies and to provide opportunities for all members of the campus community to develop effective skills and perspectives for global citizenship and leadership.

The Passport Office Coordinator, under direction of the International Student Center's Director and Passport Administrative Analyst, is responsible for daily coordination and administration of the passport and ID processes including taking photos; accepting applications; educating customers on associated Federal and State guidelines, and processes; and responding to daily e-mail and telephone inquiries. The incumbent manages all clerical responsibilities as they affect the functioning and needs of the passport office. The Passport Office Coordinator oversees the front desk of the Passport Office, including the training, and scheduling of student assistants. The incumbent maintains a friendly and supportive culture at the front desk.

For more information regarding International Affairs, click here.

This is a full-time, benefits eligible, permanent (probationary) position. This position is designated non-exempt under FLSA and is eligible for overtime compensation. Work hours are Tuesday – Friday, 10:00 a.m. to 6:30 p.m. and Saturday from 8:15 a.m. to 4:45 p.m. but may vary based on operational needs.

Education and Experience

Entry to this classification requires a fully functional knowledge of and skill in standard office procedures and practices, as well as an ability to understand and operate in a variety of organizational structures. Additionally, incumbents are expected to have a thorough knowledge of English grammar, spelling, and punctuation and be able to clearly communicate orally and in writing. Some positions may require knowledge of business mathematics beyond basic arithmetic. The ability to use and quickly learn new office support technology systems and software packages is also a prerequisite.

These qualifications would normally be obtained through a high school program, technical/vocational program, or their equivalents combined with several years of related office work experience.

Licenses and/or Certifications Required:

  • Attend and complete mandatory Acceptance Facility Agent Training
  • Must be a United States Citizen
  • CA Driver's License required

Preferred Qualifications

  • Clerical accounting or financial record-keeping experience
  • May need to be available to work on weekends (occasional or regular weekend hours)
  • May be required to drop off mail daily at a U. S. Post Office
  • Ability to understand Department of State regulations and policies and to explain and clearly answer questions about procedures to students, the public, and other employees
  • Demonstrated excellent organizational skills, professional demeanor, and excellent interpersonal communication skills
  • Ability to deal with the public and defuse situations with difficult customers
  • Compensation and Benefits

    Starting salary upon appointment is not expected to exceed $3,352 per month. CSU Classification Salary Range: $3,352 - $5,639 per month. Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department’s fiscal resources.

    San Diego State University offers a rich benefits package that constitutes a major portion of total compensation. For more information regarding SDSU benefits, please click here.

    Supplemental Information

    Initial review of the required application materials, including cover letters and resumes, will begin on July 6, 2021. To receive full consideration, apply by July 5, 2021. The position will remain open until filled.

    The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

    San Diego State University is not a sponsoring agency for staff or management positions (e.g., H-1B visa). Applicants must currently be authorized to work in the United States on a full-time basis. Offers of employment are contingent upon the presentation of documents that demonstrate a person's identity and authorization to work in the United States, which are consistent with the provisions of the Immigration Reform and Control Act.

    A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position.

    SDSU is a smoke-free campus. For more information, please click here.

    SDSU is an equal opportunity employer and does not discriminate against persons on the basis of race, religion, national origin, sexual orientation, gender, gender identity and expression, marital status, age, disability, pregnancy, medical condition, or covered veteran status.

    Applicants with disabilities and applicants who require assistance completing an application may contact Jasleen Aguilar at 619-594-9392 or [email protected]

    Advertised: Jun 17, 2021 (9:00 AM) Pacific Daylight Time
    Applications close: Open until filled

    Organization

    Since it was founded in 1897, San Diego State University has grown to offer bachelor's degrees in 89 areas, master's degrees in 78 areas and doctorates in 21 areas. SDSU's approximately 32,000 students participate in an academic curriculum distinguished by direct contact with faculty and an increasing international emphasis that prepares them for a global future.

    SDSU's annual economic impact to the state of California is $6.5 billion, according to an impact report done by the California State University in 2010.

    Of SDSU's 280,000-plus alumni, approximately 60 percent live in San Diego. They comprise more than half the region's engineers, teachers, entrepreneurs and the local workforce for a host of other industries.

    Learn More About:

    Research: Since 2000, SDSU faculty and staff have attracted more than $1.7 billion in grants and contracts for research and programs ranging from cardiovascular disease to marine biology.

    Diversity: SDSU ranks No. 19 in the nation for racial diversity and among the top universities for economic diversity. SDSU was ranked No. 11 in the nation and No. 4 in California for bachelor's degrees awarded to Hispanics by Hispanic Outlook for Higher Education

    International Study: SDSU offers 350 international education programs in 50 countries. Nearly 12,000 students have studied abroad in the past 12 years.

    Community Service: SDSU is a recognized leader in innovative efforts to improve urban K-12 education. The City Heights Educational Collaborative and Compact for Success both positively impact the academic achievement of elementary, middle and high school students in the local area.

    Sustainability: Sustainability is an every-day part of the university culture at San Diego State University. Students, faculty and staff all participate in a myriad of ways, from festivals, to research to academic programs. In spring 2014, SDSU opens its first LEED Platinum Certified building — the 206,000 square-foot Aztec Student Union.

    Find Us
    Telephone
    619-594-5200
    Location
    5500 Campanile Drive
    San Diego
    CA
    92182
    United States
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