Req ID: req9560 Position Title: Helpdesk Representative (Located in Tahlequah, OK) Position Type: Staff Full-Time Position Number: GS9647 OSU Campus: Center for Health Sciences - Tulsa Department: Information Technology Location Address:
19500 E Ross St
Tahlequah, Oklahoma, 74464
United States Hiring Supervisor: Hiring Range:
(Contingent upon available funding): 12.00 - 13.50, Hourly Work Schedule: Typically 5 days/week, 8 hours/day Faculty Appt Period: Job Summary: The candidate will be assigned to the OSU College of Medicine - Cherokee Nation Tahlequah, OKCampus.
This position serves as thefirst point of contact for customers seeking technical assistance over thephone, email or face to face. Representative will perform remote first level of support bytroubleshooting through diagnostic techniques and by gathering information fromour customers. This person will determine the next step to be able to find the best solutionbased on the issue and details provided by the customers. This rep will assist in thedevelopment and maintenance of classroom schedules, events and other tasksassociated with maintaining computer labs and hardware available in computerlabs. Rep will also assistfaculty and students with classroom software and technology.
Possible exposure to hazardous material, hot and cold, blood borne pathogens.
Ability to lift and carry 8-10 pounds, stoop, reach, stand, walk, finger,grasp, feel, talk, hear, see, and perform repetitive motions with or withoutreasonable accommodations.
(Ifyou are viewing this job posting outside of the actual OSU job applicationwebsite, please go to jobs.okstate.edu to apply and submit a resume.) Special Instructions to Applicants Education & Experience
Position Qualifications: Required:
- High School Diploma/ or GED
- Minimum of one(1) year experience in IT helpdesk support inHealthcare, Academic environmentPreferred:
- Associate's degree or Vocational/Technicaleducation
Excellent customer serviceskills are required. Must be courteous, punctual, conscientious, patient,dependable, enthusiastic, and self-motivated. Previous working experience in atechnology Helpdesk or call center setting. Ability to provide first level ofsupport to users requesting help with university software, hardware,telephones, printers. Must be familiarwith Microsoft products including operating systems and Office products. Oklahoma State University, as an equal opportunity employer, complies with all applicable federal and state laws regarding non-discrimination and affirmative action. Oklahoma State University is committed to a policy of equal opportunity for all individuals and does not discriminate based on race, religion, sex, color, national origin, marital status, sexual orientation, gender identity/expression, disability, or veteran status with regard to employment, educational programs and activities, and/or admissions. For more information, visit http://eeo.okstate.edu.
Oklahoma State University (OSU) strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, OSU conducts pre-employment background checks on final candidates. Offers of employment are contingent upon the successful completion of a background check. The type of background check conducted varies by position and can include, but is not limited to, criminal (felony and misdemeanor) history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will be conducted when required by law or contract and when, in the discretion of the university, it is reasonable and prudent to do so.