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Helpdesk Representative (Located in Tahlequah, OK)

Employer
Oklahoma State University Center for Health Sciences
Location
19500 E Ross St Tahlequah, Oklahoma, 74464 United States
Closing date
Jul 1, 2021
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Job Details

Position Details

Req ID:

req9560

Position Title:

Helpdesk Representative (Located in Tahlequah, OK)

Position Type:

Staff Full-Time

Position Number:

GS9647

OSU Campus:

Center for Health Sciences - Tulsa

Department:

Information Technology

Location Address:


19500 E Ross St
Tahlequah, Oklahoma, 74464
United States

Hiring Supervisor:

Hiring Range:
(Contingent upon available funding):

12.00 - 13.50, Hourly

Work Schedule:

Typically 5 days/week, 8 hours/day

Faculty Appt Period:

Job Summary:

The candidate will be assigned to the OSU College of Medicine - Cherokee Nation Tahlequah, OKCampus.

This position serves as thefirst point of contact for customers seeking technical assistance over thephone, email or face to face. Representative will perform remote first level of support bytroubleshooting through diagnostic techniques and by gathering information fromour customers. This person will determine the next step to be able to find the best solutionbased on the issue and details provided by the customers. This rep will assist in thedevelopment and maintenance of classroom schedules, events and other tasksassociated with maintaining computer labs and hardware available in computerlabs. Rep will also assistfaculty and students with classroom software and technology.

Environmental Hazards:
Possible exposure to hazardous material, hot and cold, blood borne pathogens.

Physical Requirements:
Ability to lift and carry 8-10 pounds, stoop, reach, stand, walk, finger,grasp, feel, talk, hear, see, and perform repetitive motions with or withoutreasonable accommodations.

(Ifyou are viewing this job posting outside of the actual OSU job applicationwebsite, please go to jobs.okstate.edu to apply and submit a resume.)

Special Instructions to Applicants

Education & Experience

Position Qualifications:

Required:
- High School Diploma/ or GED
- Minimum of one(1) year experience in IT helpdesk support inHealthcare, Academic environment

Preferred:
- Associate's degree or Vocational/Technicaleducation

Excellent customer serviceskills are required. Must be courteous, punctual, conscientious, patient,dependable, enthusiastic, and self-motivated. Previous working experience in atechnology Helpdesk or call center setting. Ability to provide first level ofsupport to users requesting help with university software, hardware,telephones, printers. Must be familiarwith Microsoft products including operating systems and Office products.

Oklahoma State University, as an equal opportunity employer, complies with all applicable federal and state laws regarding non-discrimination and affirmative action. Oklahoma State University is committed to a policy of equal opportunity for all individuals and does not discriminate based on race, religion, sex, color, national origin, marital status, sexual orientation, gender identity/expression, disability, or veteran status with regard to employment, educational programs and activities, and/or admissions. For more information, visit http://eeo.okstate.edu.

Oklahoma State University (OSU) strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, OSU conducts pre-employment background checks on final candidates. Offers of employment are contingent upon the successful completion of a background check. The type of background check conducted varies by position and can include, but is not limited to, criminal (felony and misdemeanor) history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will be conducted when required by law or contract and when, in the discretion of the university, it is reasonable and prudent to do so.


Organization

Working at Oklahoma State University Center for Health Sciences

Our mission is to educate, train, and prepare tomorrow’s health leaders, practitioners and scientists to serve rural and under served Oklahoma. OSU-CHS also consists of the OSU Medicine clinics, where we provide vital patient care to Tulsa and surrounding communities.

About Us

Oklahoma State University-Center for Health Sciences was founded in 1972 and is home to the College of Osteopathic Medicine, as well as graduate programs in forensics, biomedicine, healthcare and athletic training.   Our core business is education; and it takes more than 500 faculty and staff members to run our institution.  Our mission is to educate and train osteopathic physicians, research scientists and other healthcare professionals with an emphasis on serving rural and underserved Oklahomans.  We offer more than 10 different specialty clinics to care for patients in the area. 

Our Culture

We are committed to the principles of truth and honesty and we will be equitable, ethical, and professional.  We seek excellence in all our endeavors and are committed to continuous improvement.   We believe that serving others is a noble and worthy endeavor.  We respect others and value diversity of opinions, freedom of expression, and diverse ethnic and cultural backgrounds.   We are dedicated to the efficient and effective use of our resources. We accept the responsibility of the public's trust and are accountable for our actions.  We believe in ethical and scholarly questioning in an environment that respects the rights of all to freely pursue knowledge.

Our Jobs

Below is a sample of the kinds of jobs we offer at OSU-CHS:

  • Nurses and Medical Assistants
  • Administrative Assistants
  • Building Engineers
  • Physicians
  • Patient Service Reps
  • Network Administrators
  • Faculty positions

Our Benefits

We offer a wide range of benefits to include:

  • Medical/Dental/Vision insurance
  • 12 Paid Holidays
  • Tuition reimbursement
  • Life insurance
  • Employer-paid retirement plan
  • Employer-Paid Retirement Plan
  • Flexible Spending Accounts
  • Health Spending Accounts
  • Long-term disability
  • Generous vacation/sick time accruals
  • 100% Tuition waiver for dependent children after 2 years of employment
  • And more!

Our Service Excellence Philosophy

Our Service Excellence Philosophy

We enrich lives by providing compassionate care and amazing service to every life we touch!

 

Our Service Standards

  1. Safety
  2. Courtesy
  3. Presentation
  4. Efficiency
Find Us
Location
United States
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