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RHS Services Assistant II

Michigan State University
East Lansing
Closing date
Jun 29, 2021
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Job Details

Job no: 713984
Work type: Support Staff
Pay Grade: 07
Major Administrative Unit / College: Residential & Hospitality Services, Div
Department: Rehs Administrative Services 40001032
Sub Area: CT- Clerical Tech.
Salary: Salary Commensurate with Experience
Location: East Lansing
Categories: Residential and Hospitality Services, Clerical Technical- CT, Full Time (90-100%), Union
Position Summary

Provides exceptional service to students, parents, family members, and guests.

  • Is regularly available to students, parents, guardians, campus, departmental, and divisional partners, and guests in person, on the phone, and through email.
  • Resident hall/apartment management of all students including assignments & changes, occupancy verification, audits, etc.
  • Compiles and maintains room and board records, charges, and student accounts.
  • Professionally answers, responds to, prioritizes, troubleshoots and screens phones calls in a timely manner, consistent with Delivering Outstanding Spartan Experiences.
  • Professionally answers, responds to, and prioritizes electronic messages (includes emails, on-line chat), consistent with Delivering Outstanding Spartan Experiences.
  • Maintains and reconciles accurate housing records in an enterprise business system (Mercury) consistent with campus, RHS, REHS, and Housing Assignments Office policies procedures.
  • Understand the needs of diverse populations and effectively serves students and guests with an inclusive approach.
  • Professionally partner with and respond to living learning and residential college staff and students.
  • Prepares and updates coding, procedures and process guides in order to ensure information is current
  • Maintain a thorough knowledge of multiple business systems used to perform duties
  • Unit Specific Education/Experience/Skills

    Knowledge normally acquired thorough a high school education; one to three years of related and progressively more expansive work experience in typing, filing and reconciling accounts and using word processing, spreadsheet, database, desktop publishing and/or presentation software; may require experience using SIS (Student Information System); or equivalent combination of education and experience.

    Desired Qualifications
    • Experience working directly with people from diverse racial, ethnic, socioeconomic, LGBTQIA+, and gender backgrounds.
    • Ability to flex communication style to multiple cultural environments and multiple social identities
    • Excellent written and verbal communication skills, and ability to present to diverse audiences racially, ethnically, socioeconomically, LGBTQIA+, and gender diverse communities.
    Equal Employment Opportunity Statement

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, disability or protected veteran status.

    Work Hours

    Monday - Friday 8:00 a.m. to 5:00 p.m. - occasional nights/weekend throughout year

    Bidding eligibility ends 6/22/2021, at 11:55 PM

    Advertised: Jun 16, 2021 Eastern Daylight Time
    Applications close: Jun 29, 2021 Eastern Daylight Time


    Working at Michigan State University 

    Spartans work every day to advance the common good in uncommon ways.

    Together, we tackle some of the world’s toughest problems to find solutions that make life better—from alternative energy to better food safety to breakthrough medical and environmental applications achieved through rare isotope research.

    We teach. We explore and we discover. We collaborate and lead. We innovate, inspire, and empower. We achieve our potential and create circumstances that help our students and others achieve theirs.

    We're good at it, and we've been at it for more than 150 years.

    The nation’s pioneer land-grant university, MSU began as a bold experiment that democratized higher education and helped bring science and innovation into everyday life. The revolutionary concept became a model for the nation.

    Today, MSU is one of the top research universities in the world—on one of the biggest, greenest campuses in the nation. Home to nationally ranked and recognized academic, residential college, and service-learning programs, we’re a diverse community of dedicated students and scholars, athletes and artists, scientists and leaders.

    In ways both practical and profound, we work to create a stronger, more sustainable, and more hopeful future for all.

    Top Distinctions

    U.S. News & World Report ranks MSU

    • 29th among the nation’s public universities
    • First in the nation for 19 years for graduate programs in elementary and secondary education
    • First in the nation for graduate programs in nuclear physics and industrial and organizational psychology
    • First in the nation for undergraduate program in supply chain

    Recognized for 11 consecutive years as one of the top 100 universities in the world by Shanghai Jiao Tong University in its annual Academic Ranking of World Universities

    Ranks 46th among public universities for in-state students in Kiplinger’s 2013 edition of Best Values in Public Colleges

    Silver rating from the Association for the Advancement of Sustainability in Higher Education’s STARS program, which measures and encourages sustainability in education and research; operations; and planning, administration, and engagement

    Member of the prestigious 62-member Association of American Universities

    Only university in the country with on-campus medical schools graduating allopathic (MD) and osteopathic (DO) physicians, and veterinarians (DVMs)

    Among the largest single-campus residence hall system in the country with 27 halls in five neighborhoods and two apartment villages.


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