Support StaffPay Grade:
07Major Administrative Unit / College:
Residential & Hospitality Services, DivDepartment:
Rehs Administrative Services 40001032Sub Area:
CT- Clerical Tech.Salary:
Salary Commensurate with ExperienceLocation:
Residential and Hospitality Services, Clerical Technical- CT, Full Time (90-100%), Union
Provides exceptional service to students, parents, family members, and guests.Is regularly available to students, parents, guardians, campus, departmental, and divisional partners, and guests in person, on the phone, and through email.Resident hall/apartment management of all students including assignments & changes, occupancy verification, audits, etc.Compiles and maintains room and board records, charges, and student accounts.Professionally answers, responds to, prioritizes, troubleshoots and screens phones calls in a timely manner, consistent with Delivering Outstanding Spartan Experiences.Professionally answers, responds to, and prioritizes electronic messages (includes emails, on-line chat), consistent with Delivering Outstanding Spartan Experiences.Maintains and reconciles accurate housing records in an enterprise business system (Mercury) consistent with campus, RHS, REHS, and Housing Assignments Office policies procedures.Understand the needs of diverse populations and effectively serves students and guests with an inclusive approach.Professionally partner with and respond to living learning and residential college staff and students.Prepares and updates coding, procedures and process guides in order to ensure information is currentMaintain a thorough knowledge of multiple business systems used to perform duties
Unit Specific Education/Experience/Skills
Knowledge normally acquired thorough a high school education; one to three years of related and progressively more expansive work experience in typing, filing and reconciling accounts and using word processing, spreadsheet, database, desktop publishing and/or presentation software; may require experience using SIS (Student Information System); or equivalent combination of education and experience.
- Experience working directly with people from diverse racial, ethnic, socioeconomic, LGBTQIA+, and gender backgrounds.
- Ability to flex communication style to multiple cultural environments and multiple social identities
- Excellent written and verbal communication skills, and ability to present to diverse audiences racially, ethnically, socioeconomically, LGBTQIA+, and gender diverse communities.
Equal Employment Opportunity Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, disability or protected veteran status.
Monday - Friday 8:00 a.m. to 5:00 p.m. - occasional nights/weekend throughout year
Bidding eligibility ends 6/22/2021, at 11:55 PM
Advertised: Jun 16, 2021 Eastern Daylight Time
Applications close: Jun 29, 2021 Eastern Daylight Time