Description of Basic Functions and Responsibilities

Overview:

The Shasta-Tehama-Trinity Joint Community College District (Shasta College) sits at the northern end of the Sacramento Valley, surrounded by mountains to the north, east, and west. The area provides a wide array of outdoor amenities and activities with miles of hiking and biking trails, national parks, two lakes, and the Sacramento River.

Shasta College is committed to providing its diverse student population with equitable education outcomes, contributing to the social, cultural, intellectual, and economic development of our communities. The college has been recognized as a leader in developing and implementing innovative education programs to increase student success, including accelerated pathways for high school students to achieve a bachelor's degree and for returning students to complete their Associate's and Bachelor's degrees. Shasta College enrolls more than 11,000 students annually and provides educational services to students with a wide range of skills and abilities.

Our ideal candidate is motivated to join a campus community prioritizing the success of our racially and socio-economically diverse staff and student population. Providing equitable outcomes so all members of our community may enjoy safe, healthy, and vibrant educational and employment environments is critical to our success.

Administrator positions in the California Community College system offer a unique opportunity to contribute to the empowerment of our students seeking to improve their lives and communities. Our administrators manage a wide range of programs and lead faculty and staff in engaging our diverse employee and student populations, facilitating equitable outcomes for all through the management of our various employment and academic programs. As an administrator at Shasta College, you will join a vibrant community of professionals working collaboratively to provide a positive, healthy educational environment where our students experience diverse academic and cultural perspectives. A career at Shasta College offers a highly rewarding and enriching employment experience.

DESCRIPTION OF BASIC FUNCTIONS AND RESPONSIBILITIES
The Director of Systems Engineering oversees all Networking, Engineering and Information Services and Technology Infrastructure; leading: architectural design, implementation, and support of systems, servers, peripherals, and network technologies. The Director of Systems Engineering leads the engineering team in analyzing, planning, designing, implementing, maintaining, troubleshooting and enhancing large complex systems or networks consisting of a combination that may include virtualization, LANS, WANS, wireless technologies and the physical and logical components that integrate these systems together as an enterprise networking backbone.

Leads the senior technical architect and systems integrator for large complex systems or networks and is responsible for engineering and supporting standardized solutions that are reliable, scalable, manageable, secure and accessible.

This position serves as the primary contact for any network or system outages.

Supervises, leads, and trains staff as assigned. Serves as a lead administrator within the Information Services and Technology Department, whom is responsible with coordinating and collaborating with other departments on District infrastructure projects such as, but not limited to, Campus Safety, Physical Plant, Extended Educational sites, etc.

CLASSIFICATION: Range 30 on the Administrative Confidential Salary Schedule, This is an exempt position. The typical work hours are 8:00 am - 5:00 pm, Monday through Friday; however, in this position, the individual may need to respond to network incidents outside of normal work hours.

SUPERVISOR: Associate Vice President of Information Services and Technology or designee

BENEFITS: Holiday, vacation and sick time will be provided. Our competitive benefits package includes medical, dental, and vision insurance provided at a share of cost on a pretax basis and an employee assistance program (EAP). This is a Classified Administrator position with a default CALPERS retirement.

Employees have the option to contribute to:

Health Savings Account (HSA)

403(b) and 457 Retirement Plans

Section 125 Plan including Flexible Spending Accounts (FSA) and Dependent Day Care Accounts

In addition, employees have the option to purchase:

Disability Income Insurance

Cancer Insurance

Life Insurance

Accident Only Insurance

Critical Illness Insurance

For more information regarding Employment and Benefit Policies, please view the Administrative Agreement - Appendix A.

Typical Duties, Knowledge and Ability
TYPICAL DUTIES:
Essential Functions:

• Oversee the following: designing, planning, testing, implementing and documenting complex enhancements and additions to the IT infrastructure.
• Oversees the design and implementation of the District user directory services.
• Provide oversight of the districts technology infrastructure including servers, network switches, firewalls, VoIP system, and backup and disaster recovery systems.
• Supervises and monitors any upgrades on the districts critical IT infrastructure including, servers, network switches, firewalls, VoIP, and backups systems.
• Responsible for making recommendations and providing oversight of the districts data and infrastructure security.
• Provides training, guidance, leadership and mentoring to Systems Engineers and other IT staff. Supports and develops the technical expertise needed to meet long-term business needs.
• Directs staff coordination between operations, applications and systems staff.
• Plans, organizes and supervises network and server operating systems, security and disaster recovery.
• Oversees the implementation of system software/hardware standards, upgrade procedures and maintenance activities to achieve the highest possible reliability, security, and accessibility of network systems and servers.
• Responsible for developing system, hardware and cost requirements and proposed time frames.
• Troubleshoots network hardware and operating problems, including but not limited to connectivity, internet access, electronic mail and servers.
• Serves as the main contact for the Districts networking, internet, server and LAN providers.
• Ensures the Department creates and maintains complete and accurate records pertaining to hardware, software, system, and network configurations, changes, outages and improvement plans.
• Establishes, monitors and ensures compliance with system standards and applicable regulations.
• Directs data compilation and analysis as needed.
• Stays abreast of advances in technology and keeps current on relevant technology changes.
• Works with all levels of faculty, staff, and student workers.
• Directs the work of other technical support staff.
• Serves as a lead for the Department on all District construction projects and coordinates work between departments.

Marginal Functions:

• Provides assistance and counsel to other staff related to faculty and staff computing needs.
• Provides technical advisement and training of other staff members as necessary.
• Oversees the inventory and related records of network and server hardware, software and licensing.
• Oversees other staff logs and records related to the work performed. Provides guidance and training as needed.
• Establishes, enforces and updates the network computing standards, policies, procedures, and use guidelines.
• Performs other related duties similar to the above in scope and function as required.

EMPLOYMENT STANDARDS:
Knowledge of:

• Requisite technical skills to perform essential and marginal job functions
• Operating principles and characteristics of LAN/WAN, telecommunications, Wi-Fi, client server environments and personal computing hardware utilized by the College.
• Expert level knowledge of the following technologies:
• Server Virtualization
• Network switching and routing
• Next generation firewalls
• Data backup solutions
• Cloud computing resources such as Azure and Amazon Web Services
• VoIP phone systems
• Office 365

Productivity, analysis, troubleshooting and utility tools for desktops, servers, and network equipment not limited to but including switches, routers, and firewalls.

Expert level knowledge of desktop and server operating systems such as Linux and both desktop and server versions of Microsoft Windows.

Methods and procedures of standardizing, securing, maintaining, and operating computers and peripheral equipment in an enterprise environment.

Software License compliance laws and methodologies

Security and business continuity (disaster recovery and backup) planning and execution

Troubleshooting, diagnostic techniques, procedures, equipment and tools used in computer and peripheral repair

Technology documentation and presentation techniques

Project management methods and techniques.

Supervisory knowledge and/or experience to successfully oversee a team, while providing complex project coordination across departments.

Professional and effective oral and written communication at all times.

Ability to:

• Delegate, plan, schedule and perform complex maintenance and upgrades to critical infrastructure.
• Maintain current knowledge of technical advances in all areas of responsibility
• Prepare clear, concise and accurate system documentation and reports.
• Establish and maintain cooperative and effective working relationships with IT staff, members of the College community and outside contacts.
• Analyze networking systems and problems and develop new or modified solutions to meet changing conditions.
• Analyze network and telecommunication system requirements and select appropriate hardware and software solutions.
• Work independently and exercise sound judgment while meeting schedules and timelines.
• Demonstrate interpersonal skills using tact, patience and courtesy.
• Understand and carry out oral and written directions.
• Direct the work of other technical support employees.
• Supervise staff as assigned.
• Create and maintain positive business relationships with the broader college community and third party vendors.
• Budget management and tracking.

Experience/Education
QUALIFICATIONS:
Education Required:

• Bachelor's degree with coursework in computer and network systems and technologies, plus substantial continued education and training in the Information Technology field, OR equivalent relevant industry experience, certifications, and/or training in the field.
• Master's degree in relevant field preferred.

Experience Required:

• Minimum of four years of professional experience directly supporting networks and servers.

Other Required or Preferred Qualifications:

• Demonstrated technical knowledge and ability to communicate clearly verbally and in writing.

Additional Information

To be considered a candidate for an Administrative position, the applicant must submit ALL of the following materials:

• Online Application with the following materials attached:
• Cover letter addressing criteria listed in the position announcement
• Current resume and/or placement file
• College transcripts (unofficial will be accepted at the time of application)

Attention Applicants:

• After the application has been submitted, all application materials will be screened.
• Internal candidates must also submit all required materials to be considered.
• Candidate evaluations will not be considered.
• Reference letters from any member of the Hiring Committee or Board Members will not be considered.
• Interviews will be by invitation only.
• The District does not provide expense reimbursement for those invited to initial interviews.
• The District does not reimburse for new hire moving expenses.

New Administrative Appointments will be placed at step 1 on the Administrative Salary Schedule and will graduate to the next step on July 1st of the following year if they have rendered 6 months of satisfactory service, with subsequent steps annually thereafter to a maximum fifth step.

Salary placement would only be negotiable if the candidate held the same position with another community college and step 2 or 3 would be the maximum considered depending on the number of years of service.
The Shasta-Tehama-Trinity Joint Community College District ("Shasta College") does not discriminate against any person on the basis of race, color, national origin, sex, religious preference, age, disability (physical and mental), pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy or childbirth), gender identity, sexual orientation, genetics, military or veteran status or any other characteristic protected by applicable law in admission and access to, or treatment in employment, educational programs or activities at any of its campuses. Shasta College also prohibits harassment on any of these bases, including sexual harassment, as well as sexual assault, domestic violence, dating violence, and stalking.







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