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Customer Relationship Management Coordinator

Employer
Kennesaw State University
Location
Kennesaw

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Employment Type
Full Time
Institution Type
Four-Year Institution

Job Details



Customer Relationship Management Coordinator

Job ID: 228626
Location: Kennesaw, Georgia
Full/Part Time: Full Time
Regular/Temporary: Regular

About Us
A leader in innovative teaching and learning, Kennesaw State University is one of the 50 largest public institutions in the country. KSU offers more than 150 undergraduate, graduate and doctoral degrees to its more than 35,000 students. With 13 colleges on two metro Atlanta campuses, Kennesaw State is a member of the University System of Georgia and the third-largest university in the state. The university's vibrant campus culture, diverse population, strong global ties, entrepreneurial spirit, and Division I athletics draw students from throughout the region and from 92 countries across the globe. Ranked a top choice for students by U.S. News, Kennesaw State is a Carnegie-designated doctoral research institution (R2), placing it among an elite group of only 6 percent of U.S. colleges and universities with an R1 or R2 status.

Location
Our Kennesaw campus is located at 1000 Chastain Road NW, Kennesaw, GA 30144. Our Marietta campus is located at 1100 South Marietta Parkway, Marietta, GA 30060.

Job Summary
Responsible for supporting the Assistant Director of the Enterprise Wide CRM by assisting with CRM administration tasks, such as user management, ensuring data quality, creating/maintaining campaigns, reports and dashboards in the Target X/ Salesforce CRM. Work with the Assistant Director to empower various channels with the necessary data to take action for improving the student experience. Identify and act on training needs, consulting with best practices on how to implement new initiatives and communicate opportunities and changes in the system to a wide array of audiences from end users to the leadership team.

Responsibilities
  1. Continuously improve upon the value derived from the CRM platform
  2. Create dashboards that provide high utility in allocating resources (route planning, marketing automation, etc.) and assessing productivity (sales team ranking, yield, etc.)
  3. Evaluate and recommend improvements to tools and processes
  4. Handle all administrative functions including user account maintenance, recurring reports, and communication
  5. Manage and coordinate with IT Salesforce.com data feeds and application integrations, maintaining ownership of Salesforce CRM and customer data structure
  6. Proficiently performs research into problems if the solution is not readily apparent
  7. Create and manage communication campaigns in Salesforce CRM system
  8. Serves as expert for all Salesforce training to empower all levels with functional knowledge of our CRM system


Required Qualifications
Educational Requirements
Bachelor's Degree from an accredited institution of higher education

Required Experience
Two (2) years of experience as CRM support and/or administrator

Preferred Qualifications
Additional Preferred Qualifications
Understanding of Salesforce.com best practices and functionality
Data management abilities
Documented history of successfully driving projects to completion
Demonstrated ability to understand and articulate complex requirements

Preferred Experience
Experience as a Target X and/ or Salesforce Administrator in a similar environment

Knowledge, Skills, & Abilities
ABILITIES
Able to be a go-to person for users
Able to be an advocate for the CRM within the organization, help expand its use, takes dataquality seriously and takes initiative to maintain a clean and unfettered database
Ability to manage time and workload with little oversight
Ability to stay calm under pressure
Ability to be flexible and adapt to the situation at hand
Ability to assess the impact of new requirements on Salesforce.com and all upstream anddownstream applications, systems and processes
Able to handle multiple tasks or projects at one-time meeting assigned deadlines

KNOWLEDGE
In-depth understanding not only of the CRM software, but also of communication, data,business processes, and how they relate to the CRM software
Understanding of how a CRM should and can be utilized across the organization
Some knowledge of Salesforce.com package development and deployment, and awillingness to expand that knowledge

SKILLS
Passion to identify and drive innovative technical solutions
Organized self-starter
Exceptional critical thinking skills and the ability to work through a problem in a logical fashion
Excellent written and verbal communication skills
Excellent interpersonal, initiative, teamwork, problem-solving, organization, communication(verbal and written), time management, project management, and presentation skills
Proficient with computer applications and programs associated with the position (i.e. MicrosoftOffice suite)
Strong attention to detail and follow up skills
Strong customer service skills and phone and e-mail etiquette
Positive can-do attitude

Equal Employment Opportunity
Kennesaw State University is an Equal Employment Opportunity/Affirmative Action Employer. It is the policy of Kennesaw State University to recruit, hire, train, promote and educate persons without regard to age, color, disability, ethnicity, gender, national origin race religion, sexual orientation, or status as a protected Veteran. Kennesaw State University is a participant in the Employment Eligibility Verification Program (E-Verify) effective October 15, 2007. Participant ID: 61415

Other Information
This is not a supervisory position.
This position does not have any financial responsibilities.
No, this position will not be required to drive.
This role is considered a position of trust.
This position does not require a purchasing card (P-Card).
This position will not travel
This position does not require security clearance.

Background Check
  • Standard Enhanced + Education

Per the University System of Georgia background check policy, all final candidates will be required to consent to a criminal background investigation. Final candidates may be asked to disclose criminal record history during the initial screening process and prior to a conditional offer of employment. Applicants for positions of trust with screening results which confirm a disqualifying criminal history will be immediately disqualified from employment eligibility.

All applicants are required to include professional references as part of their application process. Some positions may require additional job-based screenings such as motor vehicle report, credit check, pre-employment drug screening and/or verification of academic credentials. https://www.usg.edu/hr/assets/hr/hrap_manual/HRAP_Background_Investigation_Employment.pdf


To apply, visit https://careers.hprod.onehcm.usg.edu/psp/careers/CAREERS/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=43000&JobOpeningId=228626&PostingSeq=1







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Organization

Founded in 1963, Kennesaw State University (KSU) is the third-largest in the University System of Georgia with more than 22,500 undergraduate and graduate students representing 142 countries.

KSU is located just northwest of Atlanta in Cobb County near historic Kennesaw Mountain, allowing students to experience the best of Atlanta while enjoying the serenity of a 384-acre, beautifully landscaped pedestrian-friendly campus.kennesaw_state_university1.jpg

Accredited by the Southern Association of Colleges and Schools (SACS), KSU offers 70 bachelor's, master's and doctorate degree programs including undergraduate degrees in education, health, business, the humanities, the arts, science and math and graduate degree programs in nursing, business, information systems, conflict management, public administration, education and professional writing. The university’s expanding doctoral programs currently offer a Doctorate of Education in Leadership for Learning, Doctorate of Business Administration and Doctorate of Nursing.

Additionally, nursing students from Kennesaw State have one of the highest passing rates on the statewide licensing exam and are highly sought-after in the medical community, while the College of Education is the second-largest preparer of teachers in the state. The Executive MBA program, housed in the Coles College of Business, is the second-largest program in the country and has been recognized by BusinessWeek.

kennesaw_state_university2.jpgKSU’s national reputation has gained steam and has been recognized by U.S. News & World Report for the past two years as an “Up-and-Coming Masters University in the South,” ranking among the top ten (8th) in the 2010 issue of “America’s Best Colleges.” In addition, the university’s First-Year Experience has been named an “Academic Program to Look For” by U.S.News for seven consecutive years and was named one of 12 founding institutions in a project called "Foundations of Excellence in the First Year of College."

The university has committed itself to expanding the global experience of students, faculty and staff through its Quality Enhancement Plan (QEP), known as the "Global Learning for Engaged Citizenship" initiative, which began in 2007. This program focuses on increasing opportunities for international learning experiences. In spring 2009, KSU awarded its first Global Engagement Certification to graduate and undergraduate students. This certification recognizes students’ achievements in learning global perspectives and developing intercultural skills.

As a destination campus, KSU offers students plenty of opportunities to experience campus life by participating in more than 150 student groups and organizations, including student government, sororities and fraternities, club and intramural sports, social and special-interest organizations, student publications and honor societies.

kennesaw_state_university3.jpg

In 2009, the Kennesaw State Owls completed a reclassification from NCAA Division II to NCAA Division I, competing in the Atlantic Sun Conference. During the transition from 2005-2009, KSU teams have won six Atlantic Sun Conference tournaments in five sports, including men’s indoor and outdoor track, women’s soccer, softball and cross-country.

Kennesaw State University has been recognized as one of the top universities in the country by the Chronicle of Higher Education’s “2009 Great Colleges to Work For.” KSU was recognized among the top 10 schools in six categories – confidence in senior leadership, teaching environment, collaborative governance, professional/career development programs, physical work space conditions and post-retirement benefits.

Kennesaw State was originally established by the University System of Georgia as Kennesaw Junior College serving 1,000 students. The college became a four-year institution in 1976 and was named Kennesaw College in 1977. In 1988, on its 25th anniversary, it was named Kennesaw State College and in 1996 became Kennesaw State University.

Company info
Telephone
470-578-6000
Location
1000 Chastain Road
Kennesaw
GA
30144
US

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