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Administrative Assistant I

Towson University
Towson, MD
Closing date
Jul 2, 2021

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Administrative Jobs
Institutional & Business Affairs, Clerical & Administrative Support
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Job Details

Front line communication with students, families and general public through personal contact, phone, fax, mail, online chat and email. Assist resident students with problems regarding all Housing & Residence Life operations including, room assignment, room changes, charges on student accounts, repairs, housekeeping, contracting process, room selection, on campus housing options, and key issues. Assist in management of Card Access system for all residence halls. This includes daily updates, adjustments for early arrival students and students approved to stay after closing and communicating card access issues with the Office of Public Safety. Notify Auxiliary Services to add/delete students from door access system. Maintain and update weekly in RMS Mercury (housing software) weekly occupancy data relating to student room and building changes, cancellations and withdrawals, for different informational needs in offices throughout campus. Maintain emergency evacuation list of residents that need assistance in emergency situations. Supervise and manage student office assistants. Ensure they are informed of all processes and procedures so they can assist in front line communication. Receive and process housing deposits for new and returning students obtaining on campus housing. Receive and file confidential student policy violation records and staff reports. Electronic file all miscellaneous student documents in the appropriate folder. Approve/deny request for flyers to be displayed in residence halls. Distribute approved flyers to all residence halls. Assist with large administrative processes such as mass mailings, completing payroll forms for mass student hiring events, assisting as needed with Resident Assistant funding requests, and assisting with room change processes. Serve on departmental committees/taskforces and participate in all required trainings.

  •  High school diploma or equivalent.
  • Two years of experience providing administrative support.
  • Proficiency with Microsoft Office.
  • Strong organizational and administrative skills.
  • Ability to interact effectively with internal and external contacts, including vendors
  • Excellent communication skills
  • Excellent customer service skills
  • An interest in helping others

Except for qualifications established by law, additional related experience and formal education in which one has gained the knowledge, skills, and abilities required for full performance of the work of the job class may be substituted for the education or experience requirement on a year-for-year basis with 30 college credits being equivalent to one year of experience.


A Criminal Background Investigation is required for the hired candidate and the results may impact employment.

Organization: Student Affairs Division
Primary Location: Main Campus
Job Posting: Jun 17, 2021


Towson CampusTowson University (TU; was founded in 1866, is recognized by U. S. News and World Reports as one of the top public universities in the Northeast and Mid-Atlantic regions, and is Baltimore’s largest comprehensive university, and the largest public, comprehensive institution in the University of Maryland System. TU enrolls over 18,000 undergraduates and nearly 4,000 graduate students across six academic colleges (business, education, fine arts, health professions, liberal arts, science & mathematics), has over 865 full-time faculty, and offers more than 65 bachelor’s, 45 master’s, and 5 doctoral programs. Towson University offers many cultural, educational and athletics programs and events that are open to the public ranging from concerts and lecturers to Division I college sports.

Towson Students Our centrally located campus sits on 330  rolling green acres and is 10 miles north of  Baltimore, 45 miles north of Washington  D.C., and 95 miles south of Philadelphia.  The town of Towson, MD. has a population  of approximately 52,000, with tree-lined  streets, shops, restaurants, movies, bookstores, a county library branch, live music venues, and is in walking distance of the TU campus. Towson was established in 1750 and is the seat of Baltimore County government.

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