Job Title: Dining Room Server
Department: Hospitality Management
Location: Columbus Campus
Employment Type: Staff
Employment Status: Part-Time Professional
Bargaining Unit: Non-Bargaining Unit
FLSA Status: Non-Exempt
Compensation Type: Hourly
Schedule: Up to 29 hours a week. Availability to work within operating hours.
Community colleges are uniquely positioned to respond to workforce needs and make higher education an affordable reality. There has never been a better time to join a two-year college, and there’s no better place to do it than at Columbus State. A laser focus on student success and a partnership mindset have established Columbus State as a key talent provider in a thriving regional economy, and a premier community college that is changing the nation’s education and workforce landscapes.
With more than 46,000 students across two campuses, at several regional learning centers, and online, Columbus State is the nation’s only institution recognized as an Achieving the Dream (ATD) college, an AACC Guided Pathways institution, and a participant in The Right Signals Initiative through the Lumina Foundation. Columbus State employees at all levels benefit from an engaging, collaborative, and supportive culture that rewards innovation and vision. We provide competitive compensation, comprehensive benefits, and professional development opportunities. We are dedicated to ensuring that the diversity of Columbus State faculty and staff reflects that of our students and region. We are proud to be a central part of a community that embraces differences and celebrates the many cultures, beliefs, and lifestyles that define Central Ohio.
Columbus, Ohio is also home to The Ohio State University and more than 30 other colleges and universities as well as the headquarters of multiple Fortune 500 companies. Columbus is one of America’s fastest-growing cities, offering a wealth of cultural experiences, dining, entertainment, shopping opportunities, and more. That’s why Central Ohio residents find living here so fulfilling, both professionally and personally.
The Dining Room Server greets guests after being seated at tables of Degrees restaurant, focusing on the importance of customer service. This position informs guests of any specials or pertinent information for the day; answers any questions about menus, including alcoholic beverages; and provides a full-service restaurant experience to guests. This role communicates with management, culinary staff, and host with pertinent information and maintains an open report with guests and staff alike
Professionalism, Adaptability, Managing Work, Energy, Continuous Improvement, Quality Orientation, Customer/Student/Employee Focus, Stress Tolerance, Collaboration, Work Standards
ESSENTIAL JOB FUNCTIONS
Takes meal orders accurately, asking questions when necessary, and repeating the order back to ensure everything is correct. Serve guests food in a timely manner and check back with guest to ensure that everything is satisfactory to the guests. Presents the check in a timely manner and ensures that payment is taken and the guests receives their paid receipt.
Greets and seats guest, helps clear and reset tables, takes reservations, and helps maintain correct information in the Open Table system, if necessary. Helps the restaurant staff in achieving exceptional guest service and employee satisfaction results, helping to monitor guests dining experience
Facilities & Operations
Helps maintain a clean and safe working environment, with continual emphasis on guest service. Assists in training new staff in proper execution of the server position. Stays continually informed about any upcoming or current events happening in Mitchell Hall.
Diversity, Equity and Inclusion
Helps to ensure the College meets its responsibilities in identifying areas of opportunity and systemic concerns while reporting complaints alleging discrimination.
Creates a welcoming, inclusive, equitable and productive work and learning environment where all students, faculty members, and college employees feel valued and are able to contribute to their full potential, regardless of their differences. Ensures accessible and inclusive curriculum design and teaching strategies, and specifically promotes, advises, and supports curriculum development aimed at creating a diverse and equitable learning environment.
Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community.
Other Duties & Responsibilities
Availability to work within operating hours. Attends all required meetings and trainings. Take and pass a food handling course within 30 days of employment.
Usual Physical Requirements:
While performing duties of this job, the employee regularly exhibits digital dexterity when entering data into computer. The employee regularly stands and walks for extended periods of time, and occasionally sits. Employee converses verbally with others in person and by telephone, and listen. Employee occasionally reaches with hands or arms, climbs or balances and stoops, kneels, crouches or crawls. Employee frequently uses hand or fingers to touch. Vision demands include close, relatively detailed vision and distance vision. Employee occasionally lifts or exerts force of up to 25 pounds when moving materials.
Restaurant environment on all three floors of the Hospitality building and occasionally in outdoor seating areas, so a variance in temperature and climate is possible. Regular exposure to moderate noise typical to business offices.
Knowledge, Skills and Abilities:
Knowledge of: health codes to ensure guests are kept safe; technology and equipment; procedures, regulations, and standards; local, state and federal food sanitation regulations; best practices in serving.
Skill in: excellent interpersonal skills including verbal and written communications; write legibly; maintaining good public relations; excellent customer service; conflict resolution; application of job software programs; time management and organization; problem-solving under pressure; constantly assessing and adapting to current practices to perform a task better, faster, or more efficiently; attention-to-detail.
Ability to: work in a team environment and motivate team members to sustain high levels of performance; proactively prioritize needs and effectively manage resources; learn new techniques, methods, and new ways to utilize ingredients; develop and maintain effective working relationships with associates, vendors, students, telephone users and general public; think creatively to find solutions for business problems; perform complex tasks and prioritize multiple projects.
Minimum Qualifications: High School Diploma or GED. One (1) year of restaurant experience. State Motor Vehicle Operator's License or demonstrable ability to gain access to work site(s).
Additional Information: If offered the position, candidate must successfully complete a background check and drug screen.