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End User Computing Spec I

Employer
University of Florida
Location
Main Campus (Gainesville, FL)

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Administrative Jobs
Technology, IT Support & Training
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Job Details

Job no: 517051
Work type: Staff Full-Time
Location: Main Campus (Gainesville, FL)
Categories: Information Systems/Technology, Veteran's Preference Eligible
Department:04011300 - SA-INFORMATION TECHNOLOGY

Classification Title:

End User Computer Specialist I

Job Description:

The End User Computing Specialist I herein described is a full-time professional staff member of Information Technology (IT), within the Division of Student Affairs (SA), at the University of Florida (UF) reporting to the IT Manager. This position provides phone and in-person help desk support for the staff and faculty in the Division of Student Affairs departments/offices/programs and residents living on-campus in UF Housing facilities. Assists with the installation and implementation of desktop and mobile computing devices, printers and other peripheral devices, and wireless computing and communications devices. Assists users with initial sign-on and access to software and files as designated by their supervisors. Assists residents of UF Housing facilities with setup and software install for personally owned computers. Provides Tier 1 support to users for basic software and hardware of end-user computing needs and elevates to Tier 2 or 3 when necessary.

Expected Salary:

Enter advertised salary here.

Minimum Requirements:

Associate’s degree; or a high school diploma and two years of appropriate experience. Appropriate college coursework may substitute at an equivalent rate for the required experience.

Preferred Qualifications:

EXPERIENCE
• Troubleshooting Windows and Mac computers in an enterprise environment, troubleshooting unmanaged personal computers, troubleshooting network (wired and wireless) issues


KNOWLEDGE
• IT Service Management fundamentals, Windows operating system, Mac operating system, Linux operating system, IP networking fundamentals, 802.1x

SKILLS
• Microsoft O365, Microsoft Active Directory, GPO management, MS SCCM, SafeConnect Posture Assessment, 802.1x On-boarding, SysAid Support Ticketing, IP networking, wiki software, Microsoft Powershell Scripting

ABILITIES
• Teamwork, troubleshooting

Special Instructions to Applicants:

"In order to be considered, you must upload your cover letter and resume."

Application must be submitted by 11:55 p.m. (ET) of the posting end date.

Valid driver's license.

This position is eligible for veteran’s preference. If you are claiming veteran’s preference, please upload a copy of your DD 214 Member Copy 4 with your application for consideration. See our Veteran's Preference Page for more specific information.

Health Assessment Required:

No

Advertised: 15 Jun 2021 Eastern Daylight Time
Applications close: 29 Jun 2021 Eastern Daylight Time

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