Student Accounts Collections Specialist
University of California Los Angeles
$20.89 - $41.37 hourly
Under the direction of the Supervisor of Student Accounts, responsible for overseeing billing and collection of non-student accounts, including reviewing outstanding non-student Accounts Receivables (AR) debt and interfacing with account holders for prompt collection action. Educates non-student account holders on billing and collection best practices to maintain minimal level of outstanding AR debt. Includes special handling for Payroll collection due to employee payment regulations. Tracks campus-wide AR process and turns to ensure rapid collection of outstanding receivables.
As a Veterans Affairs (VA) certified official for UCLA, manage VA intercepts and ensures prompt refunds to the VA. Responsible for payment adjustments such as ASUCLA weekly and quarterly fee payments, and TA Advance Loan payroll deduction adjustments. This includes using the General Ledger, ViewDirect, CDW and BruinBuy systems to perform account reconciliations.
Customer service support team lead, supporting customer service work study team to assist with answering staff, students, and third party questions, troubleshooting and resolving discrepancies; as well as training new employees and maintaining effective phone, email and service window coverage, with appropriate metric tracking.
Other duties include oversight of BruinBuy processes which includes appropriate maintenance of office supply inventory, paying invoices, and clearing encumbrances. Organizes meetings and arranges parking accommodations at the request of the Supervisor, Student Accounts.
For full application instructions and position description, please visit: https://hr.mycareer.ucla.edu/applicants/Central?quickFind=80416
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status. For the complete University of California nondiscrimination and affirmative action policy, see: UC Nondiscrimination & Affirmative Action Policy, https://policy.ucop.edu/doc/4000376/DiscHarassAffirmAction
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