Financial Aid Technical Support Analyst

Job ID: 228825
Location: Kennesaw, Georgia
Full/Part Time: Full-Time
Regular/Temporary: Regular

About Us
A leader in innovative teaching and learning, Kennesaw State University is one of the 50 largest public institutions in the country. KSU offers more than 150 undergraduate, graduate and doctoral degrees to its more than 35,000 students. With 13 colleges on two metro Atlanta campuses, Kennesaw State is a member of the University System of Georgia and the third-largest university in the state. The university's vibrant campus culture, diverse population, strong global ties, entrepreneurial spirit, and Division I athletics draw students from throughout the region and from 92 countries across the globe. Ranked a top choice for students by U.S. News, Kennesaw State is a Carnegie-designated doctoral research institution (R2), placing it among an elite group of only 6 percent of U.S. colleges and universities with an R1 or R2 status.

Location
Our Kennesaw campus is located at 1000 Chastain Road NW, Kennesaw, GA 30144. Our Marietta campus is located at 1100 South Marietta Parkway, Marietta, GA 30060.

Job Summary
Provides data analysis, management, and reporting for Office Student Financial Aid (OSFA). Identifies requirements, collect data, and interpret results for Federal and State funded programs. Leads projects and initiate and implement process improvements. Assists in developing and administering policies and procedures, extensive scope and impact of decisions both internal and external contacts, and mission of the department. Ensures compliance with relevant regulatory requirements.

Responsibilities

1. Prepares routine and ad hoc data reports for OSFA purposes using a variety of techniques ranging from simple data aggregation via statistical analysis to complex data mining
2. Writes SQL scripts and execute Banner processes
3. Maintains validation tables, rules, forms, and Banner processes for financial aid
4. Manages student data to ensure data integrity. Ensure system compliance and manage problems and provide solutions
5. Responsible for testing Banner Systems, patches, and system updates in coordination with UITS
6. Leads and oversees projects that implement process improvement
7. Collects, analyzes and provides accurate data and reports to support decision making and functional activities
8. Assesses and analyzes underlying data elements to identify causes of potential problems and proposes solutions
9. Responsible for the execution and management of individual programs and/or processes
10. Reviews and audits completed work to ensure accuracy and compliance' facilitates training as needed
11. Trouble-shoots and maintains quality assurance processes within assigned financial aid area
12. Monitors communications from students to review for possible system and/or training issues
13. Ensures compliance with all federal, state, NCAA, USG and Kennesaw State rules and regulations
14. Contributes and participates in the strategic planning process and future direction of the department/division
15. Works collaboratively with campus-wide departments and outside entities regarding the implementation of policies and procedures

Required Qualifications
Educational Requirements
Bachelor's Degree from an accredited institution of higher education in Communications, Finance, Statistics, Information Technology, Computer Science, Business or related field

Required Experience
Three (3) years related experience in financial aid, post-secondary education, information systems, or business

Preferred Qualifications
Additional Preferred Qualifications
National Association of Student Financial Aid Administrators (NASFAA) Credentials

Preferred Educational Qualifications
Master's degree from an accredited institution of higher education in related field

Knowledge, Skills, & Abilities
ABILITIES
Able to prioritize problem resolution based on business need, timelines, and scale of impact
Possess the ability to identify source causes for data quality issues and correct those issues
Able to understand, research, and resolve complex issues related to various federal and state systems, including but not limited to an understanding of Central Processing System, Electronic Data Exchange, National Student Loan Data System, Common Origination and Disbursement, Surfer
Able to plan, coordinate and complete large scale, detail-oriented projects and events
Able to work in partnership with, staff, faculty, administrators, federal/state entities, and servicers to ensure student success
Able to maintain compliant records of all transactions between the University and outside reporting entities
Able to lead compliance efforts involving federal, state, and institutional financial aid
Able to handle multiple tasks or projects at one time meeting assigned deadlines

KNOWLEDGE
Knowledge of financial aid at the federal, state and institutional levels and stays abreast of
changes to state and federal rules/regulations
Possess knowledge of SQL and ORACLE PL/SQL; Familiarity with HTTP, XML; Toad, SQL Developer.
Extensive knowledge of Banner (Ellucian Banner ERP), enabling individuals to understand/recognize system needs, troubleshoot, and adequately resolve concerns
Experience in creating and analyzing detailed reports and providing effective presentations
Knowledge of state program rules and regulations for Financial Aid in the State of Georgia
Knowledge of Title IV rules and regulations, as they pertain to Federal Student Financial Aid
Knowledge of and abides by the regulations of the Family Education Rights and Privacy Act (FERPA)

SKILLS
Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, organization, communication (verbal and written), time management, project management and presentation skills
Proficient with computer applications and programs associated with the position (i.e., Microsoft Office suite)
Strong attention to detail and follow up skills
Strong customer service skills and phone and e-mail etiquette

Equal Employment Opportunity
Kennesaw State University is an Equal Employment Opportunity/Affirmative Action Employer. It is the policy of Kennesaw State University to recruit, hire, train, promote and educate persons without regard to age, color, disability, ethnicity, gender, national, origin, race, religion, sexual orientation, or status as a protected Veteran. Kennesaw State University is a participant in the Employment Eligibility Verification Program (E-Verify) effective October 15, 2007. Participant ID: 61415

Other Information
This is not a supervisory position.
This position does not have any financial responsibilities.
No, this position will not be required to drive.
This role is considered a position of trust.
This position does not require a purchasing card (P-Card).
This position may travel 1% - 24% of the time

Background Check

• Standard Enhanced + Education

Per the University System of Georgia background check policy, all final candidates will be required to consent to a criminal background investigation. Final candidates may be asked to disclose criminal record history during the initial screening process and prior to a conditional offer of employment. Applicants for positions of trust with screening results which confirm a disqualifying criminal history will be immediately disqualified from employment eligibility.

All applicants are required to include professional references as part of their application process. Some positions may require additional job-based screenings such as motor vehicle report, credit check, pre-employment drug screening and/or verification of academic credentials. https://www.usg.edu/hr/assets/hr/hrap_manual/HRAP_Background_Investigation_Employment.pdf


To apply, visit https://careers.hprod.onehcm.usg.edu/psp/careers/CAREERS/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=43000&JobOpeningId=228825&PostingSeq=1







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