Enrollment Customer Service Counselor (Pool Posting)
Assists students, prospective students, parents and/or guardians with advising, guidance and counseling regarding admission, financial aid, and registration questions. Collaborates with Enrollment Services Division staff members to provide exemplary customer service. Responsibilities
Required Qualifications Educational Requirements
- Monitors the departments phones, voice mail and e-mail systems
- Responds to inquiries from students, prospective students, parents and/or guardians regarding Admissions, Registration and Financial Aid timely and accurately
- Documents communications interactions and information according established guidelines
- Escalates inquiries to appropriate personnel per guidelines
- Makes outbound calls for various campaigns
High School diploma or equivalentRequired Experience
Previous experience in a customer service role Preferred Qualifications Additional Preferred Qualifications
Bilingual preferredPreferred Educational Qualifications
Undergraduate degree from an accredited institution of higher education in related fieldPreferred Experience
Prior experience in enrollment services at an accredited institution of higher education is preferred Knowledge, Skills, & Abilities ABILITIES
Must be able to work in a fast-paced work environment, demonstrated ability to manage time and proven ability to achieve set goals and have a strong customer service attitude High level of empathy and ability to deal with difficult and confidential situations Able to deal with multiple tasks or projects at one time meeting assigned deadlinesKNOWLEDGE
Working knowledge of and abides by the regulations of the Family Education Rights and Privacy Act (FERPA)SKILLS
Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, technology, organization, communication (verbal and written), time management, project management and presentation skills Proficient with computer applications and programs associated with the position (i.e. Microsoft Office suite, BANNER, NolijWeb, DegreeWorks, a CRM program) Strong attention to detail and follow up skills Strong customer service skills and phone and e-mail etiquette Equal Employment Opportunity
Kennesaw State University is an Equal Employment Opportunity/Affirmative Action Employer. It is the policy of Kennesaw State University to recruit, hire, train, promote and educate persons without regard to age, color, disability, ethnicity, gender, national origin race religion, sexual orientation, or status as a protected Veteran. Kennesaw State University is a participant in the Employment Eligibility Verification Program (E-Verify) effective October 15, 2007. Participant ID: 61415 Other Information
This is not a supervisory position.
This position does not have any financial responsibilities.
No, this position will not be required to drive.
This role is considered a position of trust.
This position does not require a purchasing card (P-Card).
This position will not travel
This position does not require security clearance. Background Check
To apply, visit https://careers.hprod.onehcm.usg.edu/psp/careers/CAREERS/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=43000&JobOpeningId=227750&PostingSeq=1
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