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Associate Director of Counseling

Case Western Reserve University
Case Main Campus
Closing date
Jul 15, 2021

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Administrative Jobs
Student Affairs, Counseling
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Job Details

Job Title: Associate Director of Counseling
Location: Case Main Campus
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 8918

The Associate Director of Counseling is a member of the leadership team of the University Health and Counseling Services (UH&CS) and engages in strategic planning to enhance the health and wellbeing of the student community through the effective and timely provision of high quality, integrated, multidisciplinary mental and physical health-related services.

Building a welcoming and inclusive community is the foundation of the work we do as professionals working with students. Fully including people of diverse backgrounds and perspectives helps us all thrive by working together, focusing on our collective well-being and helping students gain insight from their academic endeavors and real-world experiences.


    Serve as a member of the University Health and Counseling Services Leadership Team by participating in administrative decision-making. Serve as lead administrator in the absence of the executive director or director. (10%)Share in managing and responding to crisis situations involving the campus community, including providing administrative back-up to the UH&CS on-call service by responding to clinical situations elevated by the on-call provider on a rotating basis, representing UH&CS on the campus Behavioral Intervention Teams (BIT) and as needed, on the campus Threat Assessment Team (TABIT) and working with the executive director and director to manage the UH&CS response to campus crises as they arise. (15%)Ensure students’ timely access to integrated mental health services through the oversight and management of the University Health and Counseling Services clinical schedule for mental health care, including building and managing the clinical schedules on both a routine and as-needed basis, establishing and maintaining clinical case assignment process and providing input on room/office/space assignment decisions. Provide input and expertise to health provider schedules to promote integrated care. (15%)Administrative supervision of professional staff members. Provide employees with clear expectations regarding organizational values, expected workload and desired results. Establish ongoing clear and honest performance feedback. Complete timely annual staff performance evaluations (10%)Daily administrative and clinical review of risk assessments completed by clinical staff directly treating students and participation in the weekly and as-needed clinical review of cases that include elevated risk and/or more complex clinical presentations. (10%)

Provide direct clinical care, which may be in-person, virtual and/or via hybrid modalities, including crisis intervention, walk-in counseling, same-day counseling, individual counseling, group counseling, care management, referral coordination, or other clinical intervention, as needed. (15%)Participate in, develop, standardize and provide onboarding training of new staff and trainees regarding departmental policies, procedures, expectations and standards. (5%)


    Consultation with parents, faculty, school administrators, student affairs staff, when appropriate, to ensure quality care to students (timeliness, access, follow up). (5%)Participate in UH&CS committees and treatment teams, university committees and in other University activities, as assigned. (5%)Provide educational programs and consultation services to student groups, faculty and staff regarding UH&CS services or other topics, as assigned. (5%)Perform other duties as assigned. (5%)


Department: Daily contact with professional and support staff of University Health and Counseling Services (UH&CS). Frequent contact with the university office of Student Affairs and with other offices within the Division of Student Affairs for consultation around clinical and administrative issues.

University: Frequent phone, email, virtual and in-person consultation services for faculty, staff and administrators seeking to help students. Periodic liaison contacts with deans, faculty and/or administrators involved in the various schools within the university for students identified as having difficulty in academics and care management plan required.

External: Frequent consultation with hospital emergency, medical and psychiatric care professionals in support of department’s clinical care of students.

Students: Frequent contact with identified students, as needed, for clinical and administrative support. Participate in other clinical care and outreach activities for students as identified by supervisor.


Direct administrative supervision of professional staff, as assigned. Direct clinical supervision of unlicensed mental health trainees, as assigned.


Experience/Education/Licensing: Doctorate (Ph.D. or Psy.D.) in Clinical or Counseling Psychology is required. Independent license (or license-eligible) in the state of Ohio as a Psychologist is required. Minimum of 3 years post-licensure professional experience in mental health care is required. Experience with adolescent and young adult populations and/or experience within a university setting is preferred. OR

Master’s degree in Clinical Social Work with independent license LISW or LISW-S or Master’s degree in Counseling with independent license in the State of Ohio as an LPCC or LPCC-S (or independently licensed in another state and license-eligible in Ohio within 6 months of employment) required. Minimum of 5 years post-licensure professional experience in counseling and mental health care is required. Experience with adolescent and young adult populations and/or experience within a university setting is preferred.


    Demonstrated clinical skills: experience and ability to appropriately diagnose and treat a wide variety of clinical conditions and accurately assess risk of harm to self and/or others based on clinical evaluation and/or collateral report. Demonstrated consultation skills: ability to work collaboratively with clinical and non-clinical individuals and teams (both internal/external to the university) in order to appropriately assess the clinical and support needs of students and connect them to the appropriate level of care.Commitment to and appreciation of working with diverse groups of individuals, including age, race, ethnicity, gender, gender expression, sexual orientation, socioeconomic and educational background and ability.Leadership and management skills including communication, team building and fostering collaboration Must develop a solid understanding of University Health and Counseling Services at Case Western Reserve University. Must be able to work in a culturally diverse environment. Ability to maintain a work environment that is marked by inclusiveness and respect for others.Ability to demonstrate concern for understanding and satisfying needs of customers, co-workers and others with economy, efficiency, flexibility, courtesy, good judgement and continuous measurable improvements.Knowledge of and experience with electronic medical record systems and privacy requirements.Adherence to federal and state laws and university protocols designed to protect the privacy rights of students. Ability to meet consistent attendance.Ability to interact with colleagues, supervisors and customers face to face.


Standard Health and Counseling offices in a university campus setting.

Full-time professionals are exempt from overtime and are expected to work a minimum of 40 hours per week around the university’s core hours of operation. University Health and Counseling Services clinical work, outreach and campus crisis/emergency response efforts may require UH&CS staff to work evenings and weekends.

Staff may be required to adjust their clinical and administrative assignments, as needed, depending on departmental, divisional and University needs. This may involve flexing to cover other clinical roles (e.g., covering acute counseling care responsibilities, covering ongoing counseling responsibilities, alternating between roles, etc.) due to staff absence, changes in the model of care, or other reasons determined by the Executive Director of UH&CS or their designee.

Staff are expected to provide services on-site and in-person, with the understanding that there may be aspects of their role and responsibilities that could shift to virtual and/or via hybrid modalities, depending on University requirement, departmental need, public health guidance and/or at the discretion of the Executive Director of UH&CS or their designee.

Diversity Statement

In employment, as in education, Case Western Reserve University is committed to Equal Opportunity and Diversity. Women, veterans, members of underrepresented minority groups, and individuals with disabilities are encouraged to apply.


Reasonable Accommodations

Case Western Reserve University provides reasonable accommodations to applicants with disabilities. Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the Office of Equity at 216-368-3066 to request a reasonable accommodation. Determinations as to granting reasonable accommodations for any applicant will be made on a case-by-case basis.



Working at Case Western Reserve University

Case Western Reserve University is among the nation's leading research institutions. Founded in 1826 and shaped by the unique merger of the Case Institute of Technology and Western Reserve University, Case Western Reserve is distinguished by its strengths in educationresearch, service and experiential learning. Located in Cleveland's University Circle, we offer nationally recognized programs in the arts and sciencesdental medicineengineeringlawmanagementmedicinenursing and social sciences.

Student enrollment exceeds 9,800 students, forty percent of whom are undergraduatesFacultyand students hail from more than 90 countries, with academic interests that reach every region of the world. Case Western Reserve, with the support of individuals, corporations and foundations, aids nearly 100 designated research centers.

As a service-oriented institution dedicated to civic leadership, Case Western Reserve seeks individually and collectively to prepare our students to improve the human condition and to direct the benefits of discovery toward a better society. This effort is not limited to the university's classrooms, laboratories, librariesresidence halls and athletic fields, but includes partnerships with many other institutions. We build these partnerships believing that our ability to improve the human condition should begin in our own community.

Case Western Reserve University remains Ohio's top-ranked school among the nation's premier national universities, as ranked by U.S. News & World Report and is the only Ohio institution ranked in the top 50 nationally. We promote a culture of inquiry marked by rigor, creativity, curiosity, innovation, respect, sensitivity and open communication of ideas.

The university supports interdisciplinary partnerships in education and research with numerous faculty holding joint appointments in more than one Case Western Reserve school or department, as well as at neighboring institutions. These relationships launched many of the unique pairings of science, business and liberal arts into the centers and programs that enhance the undergraduate and graduate experience at the university. Our dual degree programs enrich the educational experience for those students who choose to balance the technical requirements of engineering or the sciences with a strong interest in the humanities.

With more than $375 million in research funding annually, the university attracts outstanding undergraduate and graduate students along with renowned faculty whose research has made significant contributions to the way we live and work. Case Western Reserve counts 15 Nobel laureates among our alumni and current and former faculty, including the first American scientist to ever receive the prize.

Our students' experiences in cultural institutions, clinics, social service agencies and industry are not viewed as “extra-curricular,” but create the learning experience that defines a Case Western Reserve education. The university's service programs in the Cleveland Municipal School District have impacted more than 145,000 students with more than 43 signature programs. The university has launched more than 580 community partnerships on the local, national and international levels. Annually the university sponsors Case for Community Day, an event where hundreds of Case Western Reserve employees and students lend their time and talent to targeted community development projects in the Greater Cleveland area.

Our alumni number more than 110,000 and constitute a “who's who” of every profession. Alumni represent one of the university's strongest resources, playing a vital role in campus life through their work as advisors, mentors, friends and advocates.

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