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Residential Community Director - Clarke Tower

Case Western Reserve University
Case Main Campus
Closing date
Jul 29, 2021

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Job Details

Job Title: Residential Community Director - Clarke Tower
Location: Case Main Campus
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 8929

The Residential Community Director (RCD) position creates and facilitates an integrated residential
learning environment that moves second-year students toward achieving the goals of the undergraduate experience, working through the mission and goals of both the Office of Residence Life and the Division of Student Affairs. This embedded position provides comprehensive leadership and support for a community of 400- 480 second-year students. Immersed in the student community, the RCD actively manages the learning experience at both the community and individual level, monitoring and supporting students’ holistic academic, social and personal development throughout their transition to Case Western Reserve University and to successful retention to the second year.

Building a welcoming and inclusive community is the foundation of the work we do as professionals working with students. Fully including people of diverse backgrounds and perspectives helps us all thrive by working together, focus on our collective well-being and help students gain insight from their academic endeavors and real-world experiences.


    Provide comprehensive leadership and support for a community of 400-480 second-year students. Immersed in the student community, the RCD acts as a primary point of contact for second-year students, monitoring and supporting their holistic academic, social and personal development throughout their second year. (10%)Design and provide vision to the development of the residential community, ensuring that students create a just and humane community that cultivates meaningful interactions, fosters individual student success and creates purposeful environments to support the Division of Student Affairs student learning domains: social and emotional competence, purpose and intentionality, cultural and human appreciation, community engagement and problem solving. (10%)In collaboration with Undergraduate Studies, Student Advancement, Post-Graduate Planning and Experiential Education, Student Affairs and campus departments, implement a developmental, intentional and comprehensive second-year experience for the entire second-year undergraduate population through community focused programs, services and partnerships. (10%)¿Provide leadership in planning, presenting and implementing departmental paraprofessional staff recruitment, selection and training of graduate ¿Assistant Residential Community Director and undergraduate Resident Assistants. (10%)Serve as the point of contact for Student Advancement for students in the Residential Community, monitor and support their academic and personal welfare by fostering engagement with appropriate resources and opportunities, provide general advice, assist with navigation of university policies, procedures and requirements, respond to their inquiries and help them establish educational goals. (10%)Direct the community leadership team, consisting of a graduate Assistant Residential Community Director, 6 to 12 undergraduate Resident Assistants and a community council in establishing programs, initiatives, projects and procedures that create the academic and residential experience, support departmental objectives and work toward divisional strategic goals and learning outcomes. (10%) Assess the needs and interests of second-year students and create residential communities that cultivate meaningful interactions and purposeful environments through programs that complement and enhance the undergraduate experience model with emphasis on the Second Year Experience, the transitions to and from the second year and the connections between the second year experience and other critical points in the student journey. (10%) Maintain, manage and execute a system of intervention and referral in collaboration with the Dean of Students Office to support the health, wellness and safety of residential students through personal contacts with students and faculty and staff partners across campus. Serve in a supervisor on-call rotation and direct response to student crises for 4,000 undergraduate students outside of business hours. Conduct educational intervention meetings with students reported to have violated the university standards of conduct. (10%)Assume leadership responsibility or representative participation in one or more committees as assigned by supervisors determined by regular review of committee composition or requested by the RCD according to professional interest. (10%)


    Partner with the Office of University Housing and Facilities Services to create an environment that supports resident development ensures the smooth functioning of the residential facilities and is responsive to resident concerns. Instruct and guide staff and residents in completing occupancy, room inventory, room change, work order and facility emergency response procedures. (5%)Manage residential community budget, monitoring program and council expenses for the community, authorize routine expenditures, arrange for payment or reimbursement procedures and maintain accurate records and oversight of financial expenditures within the budget. Perform generalized administrative tasks to support the residential community. (5%)Perform other duties as assigned. (<1%)


Department: Daily contact with professional, clerical, secretarial, custodial and maintenance staff. Daily contact with graduate and undergraduate student staff and professional staff of Residence Life and Student Success to exchange information.

University: Frequent contact with offices of Student Affairs, the Dean of Students Office, University Police, University Health and Counseling Services, University Housing, Disability Resources, Office of Multicultural Affairs, Greek Life, Post-Graduate Planning and Experiential Education. Regular contact with Student Advancement, faculty serving as advisors and first-year course instructors about individual student concerns.

External: Regular contact with parents and/or family members of students to answer questions and discuss their concerns within FERPA guidelines. Periodic contact with outside vendors and services and members of regional and national professional organizations. Occasional contact with prospective students and their families during open houses and other Enrollment related programming.

Students: Daily interaction with undergraduate students and student employees. Regular contact with the Residence Hall Association, community councils and other student organizations to exchange information.


Provide direct supervision for 1 graduate staff member, 6-12 undergraduate student staff members and a residential area of approximately 400 - 480 students.


Experience: 2 years of experience required. Experience may include full-time equivalent graduate and significant undergraduate leadership experience in Residence Life, or related fields.

Education: Master’s degree in an appropriate discipline required. Master’s degree in Higher Education, Student Affairs, or Student Personnel preferred.


    Commitment to and appreciation of working with diverse groups of individuals, including age, race, ethnicity, gender, gender expression, sexual orientation, socioeconomic and educational background and ability.Ability to maintain a work environment that is marked by inclusiveness and respect for others. Ability to apply independent judgment and decision-making skills within university policies and procedures. Demonstrated awareness and experience addressing advising and developmental needs and concerns of first-year students.Excellent interpersonal and administrative skills.Excellent oral and written communication skills.Ability to meet consistent attendance.Ability to interact with colleagues, supervisors and customers face-to-face


Typical office environment. Some weekend and evening hours are required.

Diversity Statement

In employment, as in education, Case Western Reserve University is committed to Equal Opportunity and Diversity. Women, veterans, members of underrepresented minority groups, and individuals with disabilities are encouraged to apply.


Reasonable Accommodations

Case Western Reserve University provides reasonable accommodations to applicants with disabilities. Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the Office of Equity at 216-368-3066 to request a reasonable accommodation. Determinations as to granting reasonable accommodations for any applicant will be made on a case-by-case basis.



Working at Case Western Reserve University

Case Western Reserve University is among the nation's leading research institutions. Founded in 1826 and shaped by the unique merger of the Case Institute of Technology and Western Reserve University, Case Western Reserve is distinguished by its strengths in educationresearch, service and experiential learning. Located in Cleveland's University Circle, we offer nationally recognized programs in the arts and sciencesdental medicineengineeringlawmanagementmedicinenursing and social sciences.

Student enrollment exceeds 9,800 students, forty percent of whom are undergraduatesFacultyand students hail from more than 90 countries, with academic interests that reach every region of the world. Case Western Reserve, with the support of individuals, corporations and foundations, aids nearly 100 designated research centers.

As a service-oriented institution dedicated to civic leadership, Case Western Reserve seeks individually and collectively to prepare our students to improve the human condition and to direct the benefits of discovery toward a better society. This effort is not limited to the university's classrooms, laboratories, librariesresidence halls and athletic fields, but includes partnerships with many other institutions. We build these partnerships believing that our ability to improve the human condition should begin in our own community.

Case Western Reserve University remains Ohio's top-ranked school among the nation's premier national universities, as ranked by U.S. News & World Report and is the only Ohio institution ranked in the top 50 nationally. We promote a culture of inquiry marked by rigor, creativity, curiosity, innovation, respect, sensitivity and open communication of ideas.

The university supports interdisciplinary partnerships in education and research with numerous faculty holding joint appointments in more than one Case Western Reserve school or department, as well as at neighboring institutions. These relationships launched many of the unique pairings of science, business and liberal arts into the centers and programs that enhance the undergraduate and graduate experience at the university. Our dual degree programs enrich the educational experience for those students who choose to balance the technical requirements of engineering or the sciences with a strong interest in the humanities.

With more than $375 million in research funding annually, the university attracts outstanding undergraduate and graduate students along with renowned faculty whose research has made significant contributions to the way we live and work. Case Western Reserve counts 15 Nobel laureates among our alumni and current and former faculty, including the first American scientist to ever receive the prize.

Our students' experiences in cultural institutions, clinics, social service agencies and industry are not viewed as “extra-curricular,” but create the learning experience that defines a Case Western Reserve education. The university's service programs in the Cleveland Municipal School District have impacted more than 145,000 students with more than 43 signature programs. The university has launched more than 580 community partnerships on the local, national and international levels. Annually the university sponsors Case for Community Day, an event where hundreds of Case Western Reserve employees and students lend their time and talent to targeted community development projects in the Greater Cleveland area.

Our alumni number more than 110,000 and constitute a “who's who” of every profession. Alumni represent one of the university's strongest resources, playing a vital role in campus life through their work as advisors, mentors, friends and advocates.

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