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Computer Lab Supervisor and Data Assessment Assistant

Case Western Reserve University
Case Main Campus

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Academic Affairs, Research Staff & Technicians, Institutional & Business Affairs, Assessment, Accreditation & Compliance
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Job Details

Job Title: Computer Lab Supervisor and Data Assessment Assistant
Location: Case Main Campus
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 8938

Working under occasional supervision, this position is responsible for managing the operations of the law library's student computer labs and assist library leadership with data collection, assessment, data visualization, usage tracking, and data management to promote decision-making and library outcomes measurements.


    Manage the library’s computer lab. Contribute to the unit’s programs, goals, and objectives. Serve as the final source of information about established policies and procedures. Assist in preparation and documentation of policies and procedures. Plan and manage the staff schedule. Hire, train, and direct student employees in monitoring the library's computer lab and computer classroom. Define and assign individual tasks, maintain schedule and standards, manage performance. (30%)Provide general operating instructions on computers, printers, wireless printing, study room technology, study room scheduling, and note needs for necessary maintenance and supplies. Oversee condition of computer lab and study room equipment, supply inventory, and ensure that the equipment is ready for operation. Note, track and Report occurring problems. Report facility problems and security issues as needed. Suggest and recommend procedures, etc. that would increase the efficiency of the computer lab/ classroom services. (20%)Regularly engage in providing demonstrations to faculty and students of emerging scholarly resources and technologies. Provide basic reference and directional reference services. Provide research support for students and faculty including meeting regularly with faculty to learn about their research needs and delivering support. Refer subject specific questions to librarians. (15%)Responsible for records and statistics for the computer lab and library services. Analyze moderately complex data in order to compile prepare and submit necessary data to management. Measure, evaluate and assess the library environment, ranging from services to collections, and from small-scale studies to mammoth surveys. Conduct and analyze law library user research through surveys and gathered statistics for annual reporting. Suggest and recommend procedures, etc. that would increase the efficiency of library services. (12%)Keep abreast of new models of research within the digital learning discipline. Attend conferences. Partner with faculty to provide high-quality instruction on digital tools that support the teaching, learning, and research processes. (9%)Develop formal and informal methods of engagement that highlight the library's role in promoting and furthering this research (e.g., Scholastica and Expresso). (8%)


    Gather and analyze law department data for sponsored project proposals (3%)Work closely with other team members to foster collaborative initiatives. Assist with and carry out special projects as assigned. (3%)


Department: Regular contact with library staff to maintain workflow, make adjustment, and/or facilitate and promote joint action to achieve immediate operating results or resolve management problems.

University: Regular contact with library users to furnish obtain, or exchange information and/or address concerns. Occasional contact with university work groups and committees charged with specific tasks regarding educational technology, database development, wireless printing, and other library functions.

External: Contact with external users to furnish information. Contact with educational technology representatives as backup to the head of technology initiatives.

Students: Provide technology information assistance to law students who are using the law library, computer lab and study rooms. Regular contact with student employees regarding their work.


Supervises varying numbers of students in computer lab roles.


Experience: 4 years of related experience is required.

Education/Licensing: High school education required; Associate’s or Bachelor's degree preferred.


    Strong interpersonal skills and ability to interact with a wide variety of people (including faculty and students). A high level of diplomacy in working with demanding users. Ability to interact with colleagues, students, and customers face to face.Knowledge of the academic library preferred. Customer service experience highly desirable.Familiarity data collection, organization, and assessment preferred. Excellent written and oral communication skills.Ability to meet consistent attendance.Attention to detail.Strong problem-solving skills.Ability to work independently.Initiative and ability to exercise independent judgment.Ability to prioritize tasks and ensure timely delivery of services.Ability to supervise.Strong technology skills required. Computer skills, including familiarity with word processing and Google Cloud-based applications.Ability to meet consistent attendance.Ability to interact with colleagues, supervisors, and customers face to face.

Standard office environment. The employee will perform repetitive motion using computer mouse and keyboard to type. Required working hours will vary. Must be willing to work irregular hours during extended-hour periods near fall and spring final exams. May occasionally be asked to work overtime.

Diversity Statement

In employment, as in education, Case Western Reserve University is committed to Equal Opportunity and Diversity. Women, veterans, members of underrepresented minority groups, and individuals with disabilities are encouraged to apply.


Reasonable Accommodations

Case Western Reserve University provides reasonable accommodations to applicants with disabilities. Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the Office of Equity at 216-368-3066 to request a reasonable accommodation. Determinations as to granting reasonable accommodations for any applicant will be made on a case-by-case basis.



Working at Case Western Reserve University

Case Western Reserve University is among the nation's leading research institutions. Founded in 1826 and shaped by the unique merger of the Case Institute of Technology and Western Reserve University, Case Western Reserve is distinguished by its strengths in educationresearch, service and experiential learning. Located in Cleveland's University Circle, we offer nationally recognized programs in the arts and sciencesdental medicineengineeringlawmanagementmedicinenursing and social sciences.

Student enrollment exceeds 9,800 students, forty percent of whom are undergraduatesFacultyand students hail from more than 90 countries, with academic interests that reach every region of the world. Case Western Reserve, with the support of individuals, corporations and foundations, aids nearly 100 designated research centers.

As a service-oriented institution dedicated to civic leadership, Case Western Reserve seeks individually and collectively to prepare our students to improve the human condition and to direct the benefits of discovery toward a better society. This effort is not limited to the university's classrooms, laboratories, librariesresidence halls and athletic fields, but includes partnerships with many other institutions. We build these partnerships believing that our ability to improve the human condition should begin in our own community.

Case Western Reserve University remains Ohio's top-ranked school among the nation's premier national universities, as ranked by U.S. News & World Report and is the only Ohio institution ranked in the top 50 nationally. We promote a culture of inquiry marked by rigor, creativity, curiosity, innovation, respect, sensitivity and open communication of ideas.

The university supports interdisciplinary partnerships in education and research with numerous faculty holding joint appointments in more than one Case Western Reserve school or department, as well as at neighboring institutions. These relationships launched many of the unique pairings of science, business and liberal arts into the centers and programs that enhance the undergraduate and graduate experience at the university. Our dual degree programs enrich the educational experience for those students who choose to balance the technical requirements of engineering or the sciences with a strong interest in the humanities.

With more than $375 million in research funding annually, the university attracts outstanding undergraduate and graduate students along with renowned faculty whose research has made significant contributions to the way we live and work. Case Western Reserve counts 15 Nobel laureates among our alumni and current and former faculty, including the first American scientist to ever receive the prize.

Our students' experiences in cultural institutions, clinics, social service agencies and industry are not viewed as “extra-curricular,” but create the learning experience that defines a Case Western Reserve education. The university's service programs in the Cleveland Municipal School District have impacted more than 145,000 students with more than 43 signature programs. The university has launched more than 580 community partnerships on the local, national and international levels. Annually the university sponsors Case for Community Day, an event where hundreds of Case Western Reserve employees and students lend their time and talent to targeted community development projects in the Greater Cleveland area.

Our alumni number more than 110,000 and constitute a “who's who” of every profession. Alumni represent one of the university's strongest resources, playing a vital role in campus life through their work as advisors, mentors, friends and advocates.

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