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Transfer Enrollment Counselor

University of Massachusetts Boston
UMass Boston
Closing date
Jul 6, 2021

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Administrative Jobs
Institutional & Business Affairs, Admissions & Enrollment
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Job Details

Job no: 508889
Position Type: Staff Full Time
Campus: UMass Boston
Department: Undergraduate Admissions
Pay Grade: 32
Date opened: 15 Jun 2021 Eastern Daylight Time
Applications close: 06 Jul 2021 Eastern Daylight Time

General Summary:

The Transfer Enrollment Counselor will be responsible for the prospecting and recruitment of current community college students. The incumbent will be charged with creating and maintaining clear advising materials that will provide guidance to community college students looking to transfer to UMass Boston; and will foster relationships with stakeholders at key community colleges, including but not limited to, faculty, advisors, and students. The Transfer Enrollment Counselor will have a comprehensive understanding and working knowledge of the academic offerings at the community college and at UMass Boston and will be able to provide specific and detailed information to prospective students to ensure that program and course selections are directly aligned with students’ intended baccalaureate degrees.

Additionally, the Transfer Enrollment Counselor will collaborate with the Enrollment Management Marketing Team to tailor web content, print pieces, email communications, and SMS campaigns to recruit and yield students from the community college to the University. The incumbent will also leverage the Customer Relationship Management (CRM) to do multi-channeled out-reach to prospects, applicants, admitted, and matriculated students to shepherd them through the planning, applicant and enrollment stages and will track all interactions. The incumbent will be able to derive and analyze data from the CRM and Oracle Business Intelligence to monitor the admission funnel, identify and address pain-points, and implement strategies to impact enrollment for students from the community college.

The Transfer Enrollment Counselor will spend approximately 50% of their overall time at the University and the other 50% on-site at the community college. The incumbent will determine methods of outreach to assist individuals or groups of community college students via individual or group meetings, large scale events, or online meetings; and will identify areas where better alignment, smoother processes, or additional resources are needed in order to maximize transfer, and increase service to students.

Examples of Duties:

  • Responsible for generating prospects and attracting community college students to the University by providing information about the university’s offerings, assisting with the application process, and providing information about course and program selection to maximize transfer;
  • Facilitate referral process for students participating in Future Beacon Option at community college, handling the submission of application materials on behalf of participants and providing recommended course offerings at the community college;
  • Develop and staff recruitment outreach events, such as Transfer Application Days, Transferology workshops, events by academic major, etc.;
  • Create prospect records in the Customer Relationship Management system (CRM), and follow up with each prospective student with tailored communications; monitor applications from community college students, and intervene to encourage timely application completion; congratulate admitted students and encourage them to deposit; and continue to engage deposited students to ensure they are completing enrollment next steps;
  • Create and maintain advising maps for all community college transfer programs and the corresponding university program; maintain community college specific webpage with pertinent contact for prospective students, including the advising maps;
  • Review admissions applications and render admissions decisions;
  • Utilize and instruct others on the use of Transferology and the Transferology Lab to access existing course equivalencies and degree audit information, including community college staff;
  • Enter data and evaluate and review transfer credits to generate official transfer credit evaluations for prospective and admitted students;
  • Review new transfer course descriptions and syllabi to determine course transferability and applicability and update transfer articulation system accordingly;
  • Support the Office of Undergraduate Admissions with regard to event staffing, application reading, transfer credit evaluation, staffing the phone line, providing coverage for the reception area, meeting with students and providing information sessions as necessary;
  • Provide supervisor with routine updates and data analysis of off-site work and its impact;
  • Perform other duties as assigned.
  • Qualifications:

    Bachelor’s Degree and a minimum of three-five (3-5) years of experience in post-secondary admissions, advising and/or registration required. The incumbent is required to have and maintain throughout the duration of employment in this position a valid driver’s license and/or reliable transportation to travel throughout identified recruitment territory. Ability to work a flexible schedule, including some evenings and weekends, as well as off-campus recruiting events, is required.

    Application Instructions:

    Please apply online with your resume, cover letter and list of three professional references.

    Review of candidates will begin following the application closing date.

    Only Internal candidates in the Professional Staff Bargaining Unit will be considered during the first 10 business days of the posting. All other candidates will be considered after that period.

    Salary Ranges for the appropriate Pay Grade can be found at the following link:


    Salary Ranges

    This is an exempt position.

    All official salary offers must be approved by Human Resources.

    Applications close: 06 Jul 2021 Eastern Daylight Time


    Working at University of Massachusetts Boston

    The University of Massachusetts Boston is nationally recognized as a model of excellence for urban public universities. The scenic waterfront campus is located next to the John F. Kennedy Library, with easy access to downtown Boston. 

    The second-largest campus in the UMass system, UMass Boston combines a small-college experience with the vast resources of a major research university. With a 16:1 student-to-faculty ratio, students easily interact with professors because most teaching occurs in small class sizes. Ninety-three percent of full-time faculty hold the highest degree in their fields.

    UMass Boston’s academic excellence is reflected by a growing student body of nearly 16,000 undergraduate and graduate students. The university’s eight colleges offer more than 100 undergraduate programs and 50 graduate programs. The University Honors Program serves 300 students who thrive on intellectual challenge. Enriched courses probe more deeply into theory or venture further into application.

    UMass Boston’s diverse student body provides a global context for student learning, and its location in a major U.S. city provides connections to employers in industries such as finance, health care, technology, service, and education, offering students opportunities to gain valuable in-school experience via internships, clinicals, and other career-related placements.

    More than 100 student organizations — including clubs, literary magazines, newspaperradio stationart gallery, and 16 NCAA Division III sports teams — offer a rich campus life. Students live throughout Greater Boston and in apartment communities just steps from the campus, and enjoy the rich amenities, cultural attractions, and educational opportunities that make the city the biggest and best college town in the nation.

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