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CRM Administrator

Marian University of Indiana
Indianapolis, IN
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Job Details

Position Title:

CRM Administrator

Job Description:

As a part of a diverse community of faculty and staff who represent many faith systems and worldviews, Marian University seeks a CRM Administrator within the division of Enrollment Operations to promote our Catholic Franciscan mission and identity. The CRM System Administrator will report to the Director of Enrollment Operations and will work closely with the Office of Undergraduate Admission and the Office of Graduate and Online Admission to manage daily application data with an intentional focus on continuous improvement of the CRM.

Essential Job Duties:

  • Actively engage the Catholic Franciscan mission and identity of Marian University by modeling the Franciscan Sponsorship Values and honoring the legacy of the founding congregation through transformative education, unity in diversity, leadership through service, integrating faith and life, and institutional policies.
  • Develop and maintain expertise in and facilitate staff utilization of Ellucian CRM Recruit and Colleague for all divisions of enrollment at Marian University
  • Act as lead liaison between Admission and Information Technology for all relevant systems
  • Oversee and continually improve management and use of prospective student data
  • Manage the export and import of prospect lists from vendors such as College Board, NRCCUA, etc.
  • Manage the import of application data from vendors such as CAS and the Common App
  • Manage the creation and expansion of forms in order to meet university needs
  • Monitor and maintain accurate admission and recruitment content on all relevant admission forms including request information and online applications. Work with webmaster and marketing on related university website content.
  • Monitor system performance and manage regular system testing and updates in coordination with Information Technology.
  • Assist in the development and implementation of communication flow, including conventional mailings and emails to prospective students
  • Assist in training of new staff on information systems
  • Work with ARGOS Reporting tools to build enrollment data reports
  • Assist directors and staff as needed in production of reports
  • Work with Ellucian Colleague Admissions and Student modules in relation to Ellucian Recruit CRM
  • Troubleshoot problems reported by users and analyze and isolate issues
  • Monitor and troubleshoot system error logs
  • Required Qualifications:

    Required Qualifications:

  • Bachelor’s degree required
  • 3-5 years of professional work experience in higher education and/or technology is required
  • Occasional Evening hours and some weekends are required
  • Applicants should possess the following skills:

  • High technical aptitude
  • Familiarity and experience with Microsoft Dynamics 365 and/or Ellucian CRM Recruit
  • In-depth knowledge of enterprise software systems and customer relationship management systems (Salesforce, Slate, Microsoft Dynamics 365, etc)
  • Excellent written and verbal communication skills
  • Ability to work independently and operate effectively within a team environment
  • Knowledge and skill in the areas of marketing and sales
  • Review of applications will begin immediately and continue until the position is filled. Applications require a cover letter, a current resume, contact information for three professional references, and responses to the supplemental mission questions.

    Marian University is an Equal Opportunity Employer. All individuals, including minorities, women, individuals with disabilities, and veterans are encouraged to apply.

    Preferred Qualifications:

    Please Review Marian University’s Mission & Identity Statement before responding to the supplementary questions on your application:

    Posting Number:


    Number of Vacancies:


    Open Until Filled:


    Special Instructions to Applicants:

    Please Review Marian University’s Mission & Identity Statement before responding to the supplementary questions on your application:

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