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University of Missouri
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Jul 2, 2021

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Job Details

Job Title: DIRECTOR, DEPARTMENT & CLINIC OPERATIONS - Family & Community Medicine
Location: Columbia
Full/Part Time: Full-Time
Job ID: 37145
Hiring Department

Family & Community Medicine

Job Description

At MU Family and Community Medicine, our mission is to advance health and primary care through leadership in patient care, education, scholarship and service, with a commitment to rural and underserved populations. We provide primary care in Mid Missouri communities, teach in all four years of the medical school curriculum, run successful residency and fellowship programs, conduct innovative federally funded research, and serve as local and national leaders in family medicine. US News and World Report has selected MU FCM as a top ten department in the nation for the past 25 years.

We seek a skilled director of department and clinical operations with strong financial and administrative skills, strategic vision and ability to implement, human resource talents, and the capabilities of collaborating with a wide range of stakeholders including the department chair, faculty and staff, and university and health system leaders.

The Department & Clinical Operations Director is responsible for developing and directing the long-range strategic business plan with the Chair. This includes preparation of business analyses, program expansions, implementation plans for new programs, and the design and implementation of changes to existing programs. The Director has direct oversite of division administrators (if applicable within the department) for the successful accomplishment of these tasks.

Financial Responsibilities
Manages and monitors the department budget and works collaboratively with SOM and department fiscal management of financial resources (e.g., clinical revenue, state funds, grants and contracts, and gift accounts) for the department, including financial planning, budgeting and accounting functions of the academic and the medical service units. Establishes financial management policies within the department and ensures compliance with the policies and procedures of the Department, SOM and University. Coordinates and/or prepares regular financial reporting which is provided to the Department Chair, Division Chief (if appropriate) and Principle Investigators. Work with support personnel to prepare grant and budget proposals; assist with grant renewals and anticipate renewal dates. Provides post-award financial planning and reporting. Must be able to meet budget deadlines.

Human Resources Management
In partnership with the HR Consultants, oversees departmental human resources function regarding structure, employment, compensation review, promotions, disciplinary actions and terminations. Counsel employees and supervisors to resolve employee relation issues, initiate and follow through with progressive disciplinary actions when appropriate. Interview, select and evaluate the performance of the staff that directly report to the Director. Ensures that all required compliance of department is completed in a timely manner in accordance with MUHC and University policies. Direct and indirect supervision is exercised over all support staff within the department and for faculty HR and payroll activities.

Clinical Oversight
Develop policies and processes to assure that all clinical services and procedures are billed in a timely manner. Analyze charge capture, denial reasons, and reimbursement patterns. Work collaboratively with University Physicians to improve processes and to provide feedback and education to physicians, residents, fellows, mid-level providers, and staff on billing processes and practices to ensure compliance with federal, state, UP policies. Evaluate the department’s incentive practice plans to ensure they appropriate reward clinical productivity. Review and monitor provide productivity reports. Evaluate and oversee preparation of reports for Division Chiefs (if appropriate), Department Chair and Providers. Analyze and recommend action concerning clinical productivity. Work collaboratively with MUHC clinical leadership; Provide input to clinic oversight.

Space and Facilities Administration
Works collaboratively with Associate Dean of Administration to prepare space and provides for maintenance of facilities.


Salary Range: $107,056 - $136,656/year

Grade: A


Internal applicants can determine their university title by accessing the Talent Profile tile in myHR.


Monday – Friday

8:00 a.m. – 5:00 p.m.

Minimum Qualifications

Requires a Bachelor’s degree in Healthcare Administration, Business Administration or a related area.

Requires minimum of five years’ experience in a healthcare environment and demonstrated success in the management of complex programs and activities.

Preferred Qualifications

Master’s degree such as an MBA, MPA, MHA or MSN is preferred.

Experience in an academic healthcare environment is preferred.

Application Materials

In addition to the Online Application, please provide a Cover Letter and Resume.

Benefit Eligibility

This position is eligible for University benefits. The University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, and educational fee discounts. For additional information on University benefits, please visit the Faculty & Staff Benefits website at

Diversity Commitment

The University of Missouri is fully committed to achieving the goal of a diverse and inclusive academic community of faculty, staff and students. We seek individuals who are committed to this goal and our core campus values of respect, responsibility, discovery and excellence.

Equal Employment Opportunity

Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, protected veteran status, or any other status protected by applicable state or federal law. This policy shall not be interpreted in such a manner as to violate the legal rights of religious organizations or the recruiting rights of military organizations associated with the Armed Forces or the Department of Homeland Security of the United States of America. For more information, call the Vice Chancellor of Human Resource Services/Affirmative Action officer at 573-882-4256.

To request ADA accommodations, please call the Disability Inclusion and ADA Compliance Manager at 573-884-7278.


To read more about Equal Employment Opportunity (EEO) please use the following links:


Working at University of Missouri

The University of Missouri was founded in 1839 in Columbia, Mo., as the first public university west of the Mississippi River and the first state university in Thomas Jefferson's Louisiana Purchase territory. Today, MU is a $2.1 billion enterprise and an important investment for the state and nation.

MU provides all the benefits of two universities in one: It's a major land-grant institution with a statewide mission of service to citizens and Missouri's largest public research university. Considered one of the nation's top-tier institutions, Mizzou is the flagship campus of the four-campus University of Missouri System. It is one of only 34 public universities, and the only public institution in Missouri, to be selected for membership in the Association of American Universities.

The state’s most comprehensive university, MU offers more than 300 degree programs through 19 colleges and schools and is one of only five universities nationwide with law, medicine, veterinary medicine and a nuclear research reactor on one campus.

Mizzou has a diverse enrollment with 35,000 students from every county in Missouri, every state in the nation and 120 countries. The favorite classroom for the best and brightest, Mizzou attracts more valedictorians, Curators Scholars and Bright Flight Scholars than any other college or university in Missouri. Twenty-six percent of MU freshmen come from the top 10 percent of their high school classes.

MU’s nationally prominent faculty bring discoveries into the classroom, publish more than 1,600 books and scholarly articles each year and spend about $235 million annually on scientific research; they account for 70 percent of the research dollars flowing to Missouri public universities. Ninety-two percent of full-time, ranked faculty hold doctorates or the highest degree in their field.

MU students are uniquely prepared for success in life as global citizens. For example, Mizzou is nationally known for its campus writing program, learning communities and first-year experiences. The National Science Foundation has recognized MU as one of the top-10 universities in the country for undergraduate research opportunities. In fact, experiential learning is an essential part of an MU degree. Real-world media experience, or the Missouri Method, in journalism and a problem-based curriculum in medicine are two examples. Students also participate in Missouri’s largest study abroad program and contribute 180,000 hours of community service each year.

Mizzou graduates more than 8,000 students annually, granting 25 percent of all bachelor's degrees, 23 percent of master’s degrees and sixty-five percent of all doctoral degrees earned at Missouri's public universities. Roughly one in three degrees are in math, engineering, information technology, health and other science fields.

Designated a botanic garden, MU’s 1,262-acre main campus features more than 42,000 plants and trees and is an important outdoor laboratory for 10 academic programs. Many university buildings are listed on the National Register of Historic Places.

Popular media consistently call Columbia, Mo., one of America’s best places to live because of its excellent quality of life. Mizzou is by far the largest employer in the area with more than 13,000 full-time employees.

Citizens across the state connect with Mizzou by participating in Extension programs in every county, visiting MU Health Care specialists, competing in state competitions in MU facilities and cheering on the Missouri Tigers at athletic events. A member of the Southeastern Conference, Mizzou's NCAA Division I athletic program has 20 sports, many ranked in the top 25 nationally.

Careers at Mizzou

You've come to the right place to find your new career or to make the leap to the next level. Whether you are just starting out or a seasoned professional in your field, and no matter what kind of job you are looking for, chances are that we have the right opportunity for you.

Why? Because Mizzou is not just a world-renowned educational and research institution, The University of Missouri is also one of the biggest, most versatile employers in Columbia, MO. And we don't just have first-rate faculty and students, we have first-rate staff too! Whether you are a finance professional, a plumber, a research scientist, a preschool teacher, a food services worker, a custodian, a graphic designer, or a swimming coach, working at MU means you know you are a part of something big — you're making a difference in the world.

We have it all: challenging and engaging work, a wide variety of jobs to fit your career goals, great benefits, career development and training, work-life fit, beautiful surroundings, a rich tradition and history, a sense of community and belonging, and a proven commitment to diversity in the workplace.

Here are some resources to familiarize yourself with Columbia, Mo., if you are relocating to the area:



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