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Interlibrary Services Student Supervisor (6286U) - 19553

University of California, Berkeley
San Francisco
Closing date
Jul 3, 2021

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Student Affairs, Student Activities & Services
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Job Details

Interlibrary Services Student Supervisor (6286U) - 19553 About Berkeley

At the University of California, Berkeley, we are committed to creating a community that fosters equity of experience and opportunity, and ensures that students, faculty, and staff of all backgrounds feel safe, welcome and included. Our culture of openness, freedom and belonging make it a special place for students, faculty and staff.

The University of California, Berkeley, is one of the world's leading institutions of higher education, distinguished by its combination of internationally recognized academic and research excellence; the transformative opportunity it provides to a large and diverse student body; its public mission and commitment to equity and social justice; and its roots in the California experience, animated by such values as innovation, questioning the status quo, and respect for the environment and nature. Since its founding in 1868, Berkeley has fueled a perpetual renaissance, generating unparalleled intellectual, economic and social value in California, the United States and the world.

We are looking for equity-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present in our community. When you join the team at Berkeley, you can expect to be part of an inclusive, innovative and equity-focused community that approaches higher education as a matter of social justice that requires broad collaboration among faculty, staff, students and community partners. In deciding whether to apply for a position at Berkeley, you are strongly encouraged to consider whether your values align with our Guiding Values and Principles, our Principles of Community, and our Strategic Plan.

Application Review Date

The First Review Date for this job is: June 29, 2021

Departmental Overview

The UC Berkeley Library provides scholarly resources to faculty and students in support of the University's research and instruction mission. The Library aims to inspire, empower and support current and future UC Berkeley students and faculty to enrich scholarship and better the world. The Library actively initiates and adapts to emerging ideas on research and learning by forging partnerships with students, faculty, and campus units to help the next generation of leaders enhance their knowledge and contribute to the public and social good.

The Interlibrary Services Department (ILS) supports the Library's mission by managing the borrowing and lending of library scholarly resources from and to other institutions. In support of the University's research and instruction mission, the department supports campus students, faculty, and staff and their research, teaching, and learning by expanding the range of materials available for scholarship beyond the physical and electronic collections of the UC Berkeley Library. The department provides delivery and loans from a vast network of libraries and document suppliers on a local, statewide, national, and international basis.

The department is comprised of two units: Interlibrary Borrowing, and Interlibrary Lending/Photoduplication (ILL/P). The Interlibrary Borrowing Service (ILBS) processes requests from UC Berkeley patrons wishing to obtain material from other institutions. The Baker Service, a component of ILBS, is a fee-based document delivery and retrieval service available to UC Berkeley faculty, staff, and graduate students. ILL/P handles requests from clients worldwide for the loan or duplication of material held by the UCB libraries, and also manages UC Berkeley's role in the Google Book Scanning project.

The Library, and the department, promote a positive work/life balance, and encourage staff to avail of the many opportunities for personal growth and development through the vibrant social and cultural environment on this highly diverse campus. Additionally, the Library is committed to supporting staff career development, through participation in conferences, webinars, courses, etc..

This position will provide the successful candidate with an excellent opportunity to hone interlibrary lending skills in support of research by non-UC Berkeley patrons and institutions around the world, as well enhancing and expanding supervisory and managerial skills. There is room in the position for a healthy range of tasks and roles within the department and the Library as a whole. The department is committed to the principle of continuous improvement, and encourages employees to identify creative ways of improving service to the unit's constituencies. The University offers very competitive benefits, including the potential for conference travel and presentations, paid leave, holiday leave and other benefits.

  • Responsible for the day-to-day supervision of the Lending Unit. With guidance and support from the Unit Head, assigns tasks to the staff and student library employees (SLEs).
  • Sets performance expectations for the student staff, and establishes department guidelines and policies for the student employees.
  • Prioritizes work in order to ensure that the unit runs at maximum efficiency.
  • Staffs Interlibrary Borrowing Service public service desk as needed.
  • As supervisor of the LAIII-Shipping Coordinator, interviews, hires, trains sets performance expectations, and reviews performance throughout the year with this full-time direct report.
  • Assists the Unit Head of Lending in fostering a welcoming, engaging, and inclusive work environment for staff and students.
  • Collaborates at unit meetings, and assists in creating team-building events and activities for the unit throughout the year.
  • As departmental student supervisor, interviews, hires, and trains student library employees.
  • Manages schedules of student library employees, to ensure sufficient staffing for the smooth running of the Lending, Borrowing, and the Google Project units.
  • Ensures that student employees are cross-trained, in order to be able to fill staffing gaps as they arise. Responsible for reconciling student employee timecards in The Library's time-keeping system.
  • Addresses performance issues and takes corrective or disciplinary action, beginning with coaching and extending to termination, for the student employees, as appropriate.

Required Qualifications
    Recent, professional experience working in an Interlibrary Lending unit. Demonstrated supervisory or managerial-level skills with varying numbers of staff, and the ability to communicate effectively both verbally and in writing in an open, complex work environment. Demonstrated high-level problem-solving, decision-making, and leadership skills. Professional-level knowledge of interlibrary borrowing, lending, and/or document delivery services in an academic or public library setting. Demonstrated commitment to and investment in public service. Strong, recent knowledge and experience using Interlibrary Lending, Resource Sharing, and document delivery software. Advanced, professional-level bibliographic searching skills using multiple library catalogs and online article databases. Demonstrated, recent, and professional knowledge of an Integrated Library System (preferably Alma/Primo). Strong, proven analytical and organizational skills; showing resilience and flexibility in an ever-changing, fast-paced environment. Demonstrated ability to work effectively and collaboratively with a diverse staff and campus community, and foster inclusivity and equity among students and staff. Demonstrated knowledge of and experience with the most widely used professional software applications (e.g. Google suite).

    Bachelor's degree and/or equivalent experience/training.

Salary & Benefits

This is an exempt, monthly paid position. Annual salary is commensurate with experience up to $66,200.00.

For information on the comprehensive benefits package offered by the University visit:

How to Apply

Please submit your cover letter and resume as a single attachment when applying.

Conviction History Background

This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.

Equal Employment Opportunity

The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For more information about your rights as an applicant see:
For the complete University of California nondiscrimination and affirmative action policy see:

To apply, visit

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