Grade: T23The Program Specialist is responsible for the processes that are significant to the operations of the Training and Evaluation programs at Temple University Harrisburg. The Program Specialist coordinates all aspects of multiple programs; regularly performing a variety of tasks in order to ensure that each program in their portfolio is executed efficiently. The Program Specialist ensures responsible allocation of resources while maintaining a high level of quality and customer service. The Program Specialist is responsible for tracking information and deliverables, managing databases, meeting deliverables, monitoring progress and administering data in multiple systems. Program Specialists are integral to campus operations and are members of program teams; facilitating communication, maintaining organization, coordinating program goals and objectives and ensuring that program and University standards are met. The Program Specialist serves as a primary point of both internal and external representation and liaison with respect to program implementation and operational matters; providing technical assistance, consultation and support to constituencies as appropriate. Successful Program Specialists are detail oriented, processing a high attention to detail and organization and thrive in a collaborative team environment. The Program Specialist composes and prepares correspondence, reports, and other complex documents. Screens incoming calls and correspondence and responds independently when possible. Independent judgment is required to plan, prioritize, and organize diversified workload, and recommend changes in practices and procedures relevant to the Program Services Unit. Performs other duties as assigned.- Plans and coordinates the development, implementation, and execution of program, special projects and other initiatives designed to achieve the overall mission, goals, and objectives of TUH and its programs- Oversees and administers all facets of the day-to-day operations of the various programs and activities related to the position- Serves as primary liaison with internal and external constituencies on all matters relating to program activities; represents TUH and the University with respect to program activities on a local, regional and/or national basis- May contribute to the planning, development, and implementation strategies for identifying and generating funding and/ or resource opportunities for program activities, to include contributing to the development of grant and other fundraising proposals- Provides and/or coordinates the provision of technical guidance, consultation and related support to customers within an area of program focus; providing day-to-day problem solving as necessary on program related issues and needs- Creates, produces and disseminates a range of promotional, educational and informational materials and resources related to program activities and initiatives - Obtains customer feedback and provides program feedback regarding the success or failure of a program to management and may recommend changes be made to a program in order to improve effectiveness- Works with cross functional teams in planning and execution of programs - Performs program planning, analysis and reporting for management- Works independently or in a team environment to complete assigned tasks efficiently- Attends educational workshops, conferences and training for professional development and career growth- Utilizes effective problem-solving and time management skills to execute complex programs- Manages resource allocations and workload assignments- Collaborates with internal team members to understand concept/vision/messaging of various programs- Schedules, facilitates and coordinates programs in collaboration with internal evaluation and/or training team members- Coordinate speakers, instructors, trainers, staffing for Programs in collaboration with other internal evaluation and/or training team members - Communicate with other internal program team members regarding coordinated scheduling of programs, resources and expansion- Manage program calendars; provide phone, e-mail, or similar, reminders to trainers and participants- Contributes to the creating, maintaining and updating all curriculum, training and marketing materials, program files, resources and forms, in both electronic and paper formats- Manage all training materials and resources (manuals, videos, forms, etc.), ensuring that all are current and accessible- Generate informational flyers for programs - Issues announcements related to training and events to potential attendees- Provide originals of training materials to Administrative Assistant – in either electronic or paper format – for copying/ collating, prior to Programs- Contributes to the development of program budgets through budgetary planning and forecasting as well as tracking program income and expenses, and invoicing per program procedures and working closely with internal fiscal staff- Work within established budgets to schedule programs, including facility and catering arrangements- Manage technological equipment for trainers, in coordination with IT staff - Communicate with external partners regarding program specific knowledge, assess partner resources and opportunities- Provide technical assistance to internal team members- Serve as DestinyOne “Super User,” building programs as needed- Manage phone/e-mail questions from program participants in the usage of DestinyOne- Maintain and update website content for programs - Oversee updating and maintaining social media posts for programs- Oversee program registrations and ensure seamless flow of programs- Collaborate with evaluation and/or training team members to debrief following Programs to improve program content; maintain debriefing documentation- Resolve issues arising throughout program implementation- Manages CE tracking forms for programs as needed, ensuring all documentation is included- Prepares information for CE certificates; provide information to Administrative Specialist for certificate printing and completion- Mark attendance and certificate completion in DestinyOne- Review and make recommendations to department leaders regarding operational procedures, to ensure efficient program management- Coordinate portfolio review process- Manage distribution of program participant materials- Manage evaluation of program participants work in the program- Maintain documentation on participants, follow up on substandard/flagged portfolios and/or exams- Contribute to the development and implementation of processes and standards, and recommend process improvements.Required Education & Experience: At least 2 years of related experience. An equivalent combination of education and experience may be considered. *Bachelors Preferred RequiredSkills & Abilities:* Knowledge and experience related to training and curriculum development, human services, family development and strengths based practice.*Proficient computer skills.* Knowledge of computerized information systems used in financial and/or accounting applications, general accounting and budgeting principles* Ability to gather data compile information and prepare reports, maintain accurate records and databases. * Strong oral and written communication skills.* Ability to organize resources and establish priorities.* Ability to make administrative/procedural decisions and judgments.* Strong organizational skills with the ability track and monitor data with follow through.This is a grant funded position.Please note this position will temporarily work remotely, the duration of remote work will be at the discretion of Temple University and the department.Temple University values diversity and is committed to equal opportunity for all persons regardless of age, color, disability, ethnicity, marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status protected by law.Compliance Statement: In the performance of their functions as detailed in the position description employees have an obligation to avoid ethical, legal, financial and other conflicts of interest to ensure that their actions and outside activities do not conflict with their primary employment responsibilities at the institution. Employees are also expected to understand and be in compliance with applicable laws, University and employment policies and regulations, including NCAA regulations for areas and departments which their essential functions cause them to interact.To obtain additional information about Temple University please visit our website at www.temple.edu.Temple University's Annual Security and Fire Safety Report contains statistics, policies, and procedures related to campus safety and can be found at: https://safety.temple.edu/reports-logs/annual-security-report. You may request a copy of the report by calling Temple University’s Campus Safety Services at 215-204-7900.
Primary Location: Pennsylvania-Harrisburg-Harrisburg Campus-234 Strawberry Square
Shift: Day Job
Employee Status: Regular