Schedule Information: To be determined; may include evening shifts

Hours per Week: 37.5

Benefits: Health, Dental, Life & Disability; Sick, Vacation & Holiday Pay; Personal Business; Harper Tuition Waiver; and Professional Expense

Work Conditions: Work is primarily indoor and sedentary in nature.

Duties of Position: Assists students with the identification of campus-based and community resources to support non-academic needs.

Provides culturally responsive support to students.

Supports the Manager of the Hawks Care Resource Center to provide triage and coordination of referrals.

Responsible for the efficient processing and distribution of Hawks Care resources (funding, gift cards, technology needs) in collaboration with other campus partners.

Develops and provides individualized action plans re: basic needs for new and continuing students.

Responsible for the case management of students referred to Hawks Care, in partnership with academic advisors to proactively monitor, manage and address students’ needs.

Provides individualized triage and advocacy to ensure that student referrals to community resources are addressed in a timely manner.

Develops and conducts workshops and events designed to assist students with better understanding and using key support services.

Conducts proactive outreach to campus and community-wide constituents to promote and share information about Hawks Care Resources to build a strong referral network.

Conducts outreach to students in support of retention-based programming efforts associated with case managed advising and Starfish re: non-academic needs.

Responsible for developing and maintaining Hawks Care resource information in print, within the student portal, HIP and social media channels.

Develops marketing campaigns with Communications Team, Wellness Manager and Marketing Services to write copy, develop events and promote Hawks Care services.

Documents all student interactions within Titanium for tracking and ensuring privacy of student records related to HIPAA and FERPA.

Develops and provides weekly, monthly and quarterly analyses of student utilization of services to the Hawks Care Manager.

Collaborates closely with Student Development Faculty Counselors and per established guidelines, facilitates referrals to Counselors, as appropriate.

Works with a variety of technology tools (i.e., Student Information System/Banner, SARS, Titanium, Starfish, Degree Works) to fluidly support students’ needs and document interactions.

Represents the Hawks Care Resource Center at student outreach events (i.e., open houses, activity fairs, information sessions, etc.) as necessary.

Serves as lead contact to receive and respond to incoming Hawks Care alias emails. Answers those that fall within the Resource Specialist purview and refers others to the Manager, as needed.

Establishes and maintains excellent connections with key community providers.

Demonstrates excellent oral, presentation, written and interpersonal communication skills.

Has a professional rapport with students, parents, faculty and staff throughout the College.

Stays abreast of national, state and local trends affecting the operation of basic needs-focused services in higher education.

Assists with various projects and programs as needed.

Participates in College and Divisional Committees as appropriate.

Performs related duties as assigned.

Educational Requirements: Bachelor’s degree in psychology, social work, education, communications or related area. Master’s preferred.

Experience Requirements: Three years of experience in human services, social work, student advising or related area in an educational setting, preferably at the post-secondary level. Demonstrates excellent oral, presentation, written and interpersonal communication skills.

Application Review Date: Applications are accepted until the position is filled though priority will be given to applications received on or before: July 2, 2021

Required Documents: ***A resume and cover letter are required to complete the application process***

* Official transcripts required upon hire 
* Employment is contingent upon Criminal Background Check.
* Employment sponsorship is not available.