Senior Business Systems Analyst, Finance Systems

Wake Forest University
University Corporate Center

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Administrative Jobs
Institutional & Business Affairs, Business & Financial Management, Technology, Analysts & Programming

Job Details

Job location: University Corporate Center

Employment Type: Full-time
Posted data: 2021-06-14
Req: R0003459
Please note:
  • Additional documentation must be added at the bottom of the third screen under the "My Experience."
  • Internal candidates must apply via the internal career portal. Do not proceed with your application from this website.
  • DO NOT complete the application without the required attachments as you will be unable to edit your application.
** Cover letter required for all positions and optional for facilities, campus services, and hospitality positions unless otherwise specified.

Job Description Summary

This position is responsible for analyzing, configuring, maintaining, and training for systems and applications within the Finance & Administration Division. Position partners with supported units to analyze business and user needs, document requirements, design and implement application features, and define best practice business processes. Position acts as a liaison between Information Systems and supported units, including Payroll.

Job Description

Essential Functions:

  • Configures and administers supported applications to meet internal functional and campus requirements. Analyzes and documents business processes and needs, understands the scope of modifications, creates effective design specifications, and participates in the development and testing/evaluation of system design, integration and reporting efforts.
  • Manages the interfaces between applications to ensure that data is flowing efficiently and correctly between the systems. Performs data clean-up activities when data becomes out of sync.
  • Evaluates system impact as a result of available upgrades, including patches/fixes, and business change requests. Performs testing in collaboration with users, Information Systems, and third parties for supported application upgrades and any business process enhancements.
  • Leads the investigation and resolution of application issues encountered by users. Logs support incidents to software vendor and coordinates timely problem resolution with user and/or Information Systems staff as needed.
  • Develops user documentation and trains both internal and campus users on supported applications for both the initial rollout and new features and enhancements implemented during upgrades. Provides advanced end user system support and troubleshooting.
  • Develops, maintains and reviews application security access for departmental and campus users to ensure internal controls are maintained systematically and data is protected from unauthorized access.
  • Meets regularly with HRIS to ensure that a strong cross-functional relationship exists with this important partner.
  • Maintains all campus Chromebases and troubleshoots when necessary.
  • Participates in all appropriate governance groups, including the Workday Communities of Interest and Workday Initiative Team.
  • Performs other related functions and duties as required.

Minimum Qualifications:

Bachelor’s degree preferably in a business, accounting or computer science-related major and at least seven years of experience implementing and/or maintaining ERP systems and related applications or an equivalent combination of education and experience is required. Knowledge of project management methodology and practices. Experience working in a payroll, HRIS, finance or accounting function is preferred.

Knowledge, Skills, Abilities:

  • Knowledge of Workday Payroll, Time Tracking, HCM and Finance (including configuration knowledge, report development, calculated fields).
  • Knowledge of other payroll applications, including ADP and Windstar.
  • Knowledge of all relevant payroll, employment and income tax laws, regulations and operating guidelines, and the ability to keep current on payroll processing, compliance and reporting requirements.
  • Knowledge of reporting applications (preferably Workday, PowerBI and Cognos).
  • Ability to manage the relationship and coordinate the work of external software vendors.
  • Ability to maintain the security and confidentiality of any proprietary or sensitive data in any medium regarding the university or its students, faculty, or staff.
  • Familiarity with higher education administration current best practices and leading edge technologies is strongly preferred
  • Knowledge of Microsoft Office (including Access and Visio) is required
  • Solid written and verbal communication skills are required; must have the interpersonal finesse to interact effectively within the organization and with external suppliers
  • Extreme organization skills, a detail orientation, and a proven ability to follow projects and issues through to completion are required
  • Ability to work in a team environment, both as a participant and project leader, is required
  • Must be comfortable in an environment that places high emphasis on continual improvement, teamwork, and excellent customer service.

Supervisory Responsibility:


Additional Job Description

Time Type Requirement

Full timeNote to Applicant:This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.

In order to provide a safe and productive learning and living community, Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment.

Wake Forest seeks to recruit and retain a diverse workforce while promoting an inclusive work environment committed to excellence in the spirit of Pro Humanitate. In adherence with applicable laws and as provided by University policies, the University prohibits discrimination in its employment practices on the basis of race, color, religion, national origin, sex, age, sexual orientation, gender identity and expression, genetic information, disability and veteran status and encourages qualified candidates across all group demographics to apply.


Wake Forest University, formed in 1834, has experienced decades of growth and innovation.  WFU is a distinctive university that combines a liberal arts core with graduate and professional schools and innovative research programs.  The University embraces the teacher-scholar ideal, which prizes the personal interaction between students and faculty.  It is a place where exceptional teaching, fundamental research and discovery, and the engagement of faculty and students in the classroom and the laboratory are paramount.

Wake Forest University is a community that seeks the enlightenment and freedom which come through diligent study and learning. Its higher goal, however, is to give life to the University motto "Pro Humanitate," as members translate a passion for knowledge into compassionate service. The community shares a tradition that embraces freedom and integrity and acknowledges the worth of the individual. The heritage, established by the school's founders and nurtured by succeeding generations, promotes a democratic spirit arising from open-mindedness and discourse. Wake Forest fosters compassion and caring for others. Its collective strength and character are derived from the values and distinctive experiences of each individual; therefore, it affirms the richness of human intellect and culture and its contribution to knowledge, faith, reason, and dialogue. Furthermore, it strives toward a society in which good will, respect, and equality prevail. To that end, Wake Forest University rejects hatred and bigotry in any form and promotes justice, honor, and mutual trust.​

The University is comprised of:  the undergraduate college, Graduate School of Arts and Sciences, School of Business, School of Divinity, School of Law, and School of Medicine (located on the Bowman Gray campus with Wake Forest University Baptist Medical Center) and today enrolls about 4,846 undergraduates and 2,823 students in graduate programs at its principal location, the Reynolda campus.  Students at Wake Forest University enjoy a great deal of access to and interaction with world-class faculty both in and out of the classroom setting with a student-faculty ratio of 11:1.  Wake Forest employs approximately 2,772 full and part-time faculty and staff.

Wake Forest is a collegiate university offering a vibrant, intellectual community with a rich cultural life, an impressive array of facilities, and a strong athletics program competing in the fifteen-team Atlantic Coast Conference (ACC).  Since its founding, the university has adopted the motto “pro humanitate,” which is exemplified by a deep institutional commitment to public service and engagement with the world. Wake Forest has a strong commitment to holistic, eight-dimensional well-being for students, faculty and staff as evidenced in the Thrive initiative.

Winston-Salem, NC

Wake Forest is located in Winston-Salem, NC, a beautiful, mid-sized city centrally located in the Piedmont-Triad region of North Carolina.  Winston-Salem is a family-friendly city with high quality schools, numerous outdoor recreational activities and events, and is known for its vibrant and thriving arts scene.

Winston-Salem residents enjoy close proximity to the beautiful Blue Ridge Mountains (1.5 hours) and Atlantic beaches (4 hours), a moderate climate with four distinct seasons, a very reasonable cost of living, and an eclectic variety of restaurants, wine bars, and breweries for dining with friends and family.  Winston-Salem offers many of the amenities of a large city but with the sense of community and quality of life of a smaller town (

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