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Academic & Research IT Support Engineer Lead

Georgia Institute of Technology
Atlanta, Georgia

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Job Title: Academic & Research IT Support Engineer Lead
Location: Atlanta, Georgia
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 228870
About Us The Ivan Allen College of Liberal Arts, established in 1990, consists of six schools, three ROTC units and several research centers, and exemplifies strengths in humanities and social sciences. The six schools are: Economics; History and Sociology; Literature, Media, and Communication; Modern Languages; Public Policy; and the Sam Nunn School of International Affairs. Ivan Allen College provides innovative, human-centered perspectives at the intersections of humanities, social sciences, arts and STEM, developing leaders who advance technology and improve the human condition. Nearly 350 tenured, tenure-track, non-tenure track and research faculty, prepare students to be leaders capable of balancing a richly defined base of expertise with a well-grounded sense of responsibility. Our programs encompass traditional fields as well as unique and professional disciplines. Many of our faculty members engage in ground-breaking, interdisciplinary research to solve complex issues of the world.

Job Summary Provide advanced and innovative research IT leadership and support, typically in an academic or research unit. Hold the role of lead subject matter expert regarding delivery of IT services in support of research and instruction. Position focuses on maximizing the delivery of high-value consultative services to faculty and their research groups. This position will interact on a consistent basis with: Faculty, staff, students, postdocs, and unit management.

This position typically will advise and counsel: Faculty, staff, students, postdocs, and unit management

This position will supervise: N/A

    Provide high-level expertise, advice and technology leadership; defines and implements the vision and strategy for IT across multiple research groups and unit management.Design and deliver unit level technical architecture including integration with other systems and budget management; implement and evaluate functional and technical IT system requirements and specifications for unit level services and highly complex projects.Plan and analyze unit level technology investments; identify common needs among research groups and develop associated solutions, focusing on the collaborative use of resources where possible.Responsible for the data management and security operation for an entire unit; design implement disaster recovery and data integrity, to include contingency planning, and testing disaster recovery scenarios. Consult and communicate security and data management practices to unit management.Provide advanced system administration of computational and data resources, technical equipment, and other networked systems for large research groups and unit level needs, including defining performance and reliability objectives.Coordinate and define responsibilities for management of and operational support of a large and diverse set of cyber-infrastructure resources (including desktops, workstations, data acquisition systems, other computational and data resources) to meet unit level IT needs.Design and implement functionality to integrate campus level systems with unit level requirements; may involve leveraging Application Program Interface (API) and web services to automate data workflows.Provide consultative support to faculty on any and all technology relevant to their work (may include HPC and research computation environments, collaboration tools such as videoconferencing, communication technologies including web and social media, and highly advanced scientific applications.Advise and understand the diverse needs of the unit stakeholders and define new solutions and technology applications to serve them.Perform other duties as assigned
Required Qualifications Educational Requirements
Bachelor's Degree or an equivalent combination of education and experience

Required Experience
Six to eight years of job related experience

Other Required Qualifications
Some overnight travel for project delivery; flexibility in on-site daily service delivery hours degree in Computer Science, Information Technology or related (due to client shift schedules, project requirements).

Preferred Qualifications

Preferred Educational Qualifications
Bachelor's Degree in Computer Science, Information Technology or related field

Knowledge, Skills, & Abilities SKILLS
This position requires advanced knowledge and skill in the installation and maintenance of information technology hardware and software at all layers; requires a deep understanding of industry practices and campus policies and procedures; excellent skills in problem solving, decision making, customer service, system documentation and communications; expertise with enterprise systems, networking, security and overall IT architecture including systems management; deep understanding of how to properly secure research workload along with NIST 800-171 I DFARS 7012 compliance issues; strong knowledge of one or more programming language, scientific simulation methods and operational software development methodology preferred.

Apply Before Date Apply By Date:

July 2, 2021

Contact Information

Steven Hodges

Director of Information Technology

[email protected]

Equal Employment Opportunity Georgia Tech provides equal opportunity to all faculty, staff, students, and all other members of the Georgia Tech community, including applicants for admission and/or employment, contractors, volunteers, and participants in institutional programs, activities, or services. Georgia Tech complies with all applicable laws and regulations governing equal opportunity in the workplace and in educational activities. Georgia Tech prohibits discrimination, including discriminatory harassment, on the basis of race, ethnicity, ancestry, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions. This prohibition applies to faculty, staff, students, and all other members of the Georgia Tech community, including affiliates, invitees, and guests.

Other Information We are looking for an extraordinary individual to join the Ivan Allen College of Liberal Arts information technology team with the following experience:

    broad knowledge across a range of systems and technologiestalented and flexible problem solverability to work in an environment of mutual learning and teaching within a group of teammatesinterest in the details of service delivery and wants to take information technology service to the next leveldesire to develop expertise in the unique ways that information technology intersects with social sciences and humanities teaching and researchability to work and collaborate effectively with the Office of Information Technology partners to optimize our use of central services
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