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Job No: 511519
Work Type: On Campus
Location: Normal, Illinois

Title: Technology Support Specialist

Employee Classification: IT Support Associate

Department: Laboratory Schools Superintendent

Campus Location: Normal, IL

General Summary

The purpose of this role is to provide customer and endpoint support in the Laboratory Schools and College of Education, and to develop and enhance the skills necessary to assist in the management of endpoint devices through their life cycle, create and manage the documentation of the endpoint team, and to help in developing and managing the approved software titles in use on campus.

The role will include PC/laptop preparation, imaging, joining devices to the domain, testing of new technology, and deploying and removing end-of-life devices, as well as working on and configuring Endpoint devices such as printers and classroom technology. This position may also have other duties assigned by the COE Technology Team Leadership.

The successful candidate will be able to use the time and knowledge gained from this role as a practical demonstration of industry experience in future professional endeavors.

This is a year-round position.

Additional Information

The Illinois State University Laboratory School are a service unit of the College of Education of Illinois State University. It offers a comprehensive program of instruction for 1000 students in grades PreK-12 across two buildings, Thomas Metcalf School and University High School. The mission of the Laboratory Schools is to act as a model for educational methods and theory in support of the preparation of future educators, conduct educational research, offer quality educational programs for children, and disseminate information to others in the educational profession.

While primary responsibilities pertain to the ISU Laboratory Schools technology needs, technology support works as a unit including the College of Education and the ISU Laboratory Schools in order to provide the best support and fulfill the technology needs for faculty and staff at all locations

Required Qualifications

1. High school graduation or equivalent
2. One or more years of professional-level work experience providing customer and endpoint support.
3. One or more years of experience installing and troubleshooting Windows, Chromebook, and/or Mac client hardware and software.
4. Exceptional interpersonal skills and demonstrated ability to work cooperatively and effectively with various groups of people.
5. Demonstrated ability to adapt and develop new skills.
6. Ability to work with little or no supervision.
7. Ability to recognize potential errors or concerns and to escalate the concerns to your direct supervisors.
8. Exceptional attention to detail, even when tasks seem repetitive and mundane.
9. Ability to remain focused while managing multiple priorities.
10. Ability to read, develop, and correct technical documentation.

Desired Qualifications

1. Bachelor’s degree.
2. Demonstrated experience with instructional software and technology, Learning Management Systems, and Google school.
3. Advanced knowledge of desktop and mobile computing. Broad knowledge of microcomputer software, hardware, and networking systems.
4. Strong analytical skills and the ability to research problems independently.
5. Experience with Microsoft Windows 7, 8, and 10, OSX 10 and 11, and Google Chrome OS.
6. Hands on experience disassembling and rebuilding desktop and laptop hardware.
7. Experience with SCCM and software package development.
8. Testing and validation of concepts awareness.
9. Experience with Remote Desktop Connections and VPN management.
10. Experience with Microsoft Office and O365 suite of applications.
11. Experience with Active Directory.
12. Experience with PowerShell Scripting.
13. Experience working within a K-12 or higher education setting.

Work Hours

Hours: 7:30am-4:00pm, Monday through Friday

Functional Expectations

Must be able to complete the following with or without a reasonable accommodation:
1. Transport computer equipment from building to building and occasionally across campus.
2. Effectively communicate on a daily basis.
3. Move about in various locations across campus as needed to complete day-to-day work.

Proposed Starting Date

July 2021

Salary Rate / Pay Rate

$18.67 - $24.26 per hour

Required Applicant Documents

Reference List

PLEASE NOTE: These documents are required to be submitted online in order to complete the application process. Please have these documents ready prior to clicking on "Apply"

Optional Applicant Documents

Certification of Retirement Annuity

PLEASE NOTE: These documents may be submitted online in order to complete the application process. Please have these documents ready prior to clicking on "Apply"

Special Instructions for Applicants

Please fully complete the entire application including, but not limited to, the education and work experience portions. Please list all education and all jobs you have had. Do not leave gaps in employment. You must list all duties you performed in the job duties section (Phrases such as "See Resume" are not acceptable). Failure to follow any of these instructions may constitute an incomplete application. Incomplete applications will not be considered.

In order to be eligible for Veteran's Preference points on the exam, a copy of your DD-214 must be submitted prior to the application deadline. DD-214 paperwork may be faxed or mailed to Human Resources by the application deadline:

Fax: 309.438.0011, Attn: Kira Shelton
Address: Illinois State University
Human Resources
Campus Box 1300
Normal, IL 61790-1300

The Civil Service examination for this classification is based on your application materials. No participation other than submission of applicant materials is required from applicants that qualify to take the exam. If you meet the minimum required qualifications for this position, you will receive a score calculated based on your education and experience, and your name will be placed on the active employment register by exam score. After the application deadline, the names within the top three scores will be referred to the department for interview. The active register for this classification will be voided when the position is filled.

Contact Information for Applicants

Kira Shelton
Human Resources
kgshelt@ilstu.edu
(309) 438-2120

Important Information for Applicants

If this position is Security Sensitive or if you are subject to a criminal background investigation based on University policy, employment is contingent upon you passing a satisfactory criminal background investigation. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources.

Illinois State University is an Equal Opportunity/Affirmative Action Employer.

If you are an individual with a disability and need a reasonable accommodation under the Americans with Disabilities Act (ADA) or other state or federal law you may request an accommodation by contacting the Office of Equal Opportunity and Access at (309) 438-3383. The Office of Equal Opportunity and Access will hold any confidential information you provide in confidence.

If you are having difficulty accessing the system, please call Human Resources at (309) 438-8311.

Application Opened: 06/14/2021 09:55 AM CST
Application Closes: 06/28/2021 11:55 PM CST