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Retail Sales Associate

Employer
Colgate University
Location
Hamilton, NY
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Job Details

Job Category:

Support Staff

Position Title:

Retail Sales Associate

Full Time/Part Time:

Full Time

Division:

Finance and Administration

Department:

Colgate Bookstore

Department Statement:

The Colgate Bookstore is Central New York’s largest independent bookstore, located in a historic three-story building in the heart of Hamilton. We are owned and operated by Colgate University and are committed to upholding the University’s standard of excellence in fostering an inviting and inclusive atmosphere and providing exceptional, personalized service to all.

Accountabilities:

Primarily accountable for assisting customers in an efficient, friendly and professional manner throughout their shopping experience. This specifically includes, but is not limited to: enthusiastically welcoming customers and visitors to the store, confidently answering questions about merchandise and helping them select appropriate gifts.

Accountable for straightening merchandise and cleaning of fixtures, restocking inventory, reworking displays and answering phones.

In addition, this position will be accountable for assisting with filling in for others during absences and peak times, as well as assisting with a variety of special projects as assigned by the supervisor. Projects may include, but are not limited to: assisting with all aspects of the buying process, including comprehensive use of the bookstore inventory control software, register coverage, web order processing, visual merchandising, decorating and assisting with textbooks.

Name:

Strategy/Operations

Description:

Demonstrated ability to understand and follow established standard operating procedures as required.

Name:

Finance/Accounting

Description:

Demonstrated audit and accounting skills sufficient for register functions and inventory processes.

Name:

Merchandising and Marketing

Description:

Demonstrated ability to create and execute merchandising strategies as related to specific categories as assigned. Demonstrated ability to support and promote various marketing campaigns and promotions.

Name:

Customer Service

Description:

Displays ability to understand and follow retail operations customer service protocols. Demonstrated ability to diffuse the most challenging situations and remain calm and focused. Demonstrated ability to assess customer needs and communicate (oral and written) with customers in an appropriate level of detail.

Name:

Technical

Description:

Demonstrated ability to use relevant software and web based tools to execute assigned functional areas including WinPrism.

Name:

Personal Accountability for Results

Description:

Takes responsibility for decisions, performance, and outcomes; behaves in a responsible manner with a positive attitude; shows self-awareness and openness to feedback.

Name:

Effective Communication

Description:

Demonstrates effective written and oral communication skills; shares information and seeks input from others; adapts communication to diverse audiences; protects private and confidential information.

Name:

Problem Solving and Decision Making

Description:

Analyzes and prioritizes situations to identify and solve problems; generates solutions to improve efficiency and quality; involves others in solving problems and making decisions; factors organizational goals into decisions; makes clear, transparent, and timely decisions.

Name:

Change Management

Description:

Responds positively to changing university initiatives and readily adapts behavior to maintain effective performance; understands the long-term direction of the university and can relate this to departmental area; adapts to new methodologies; identifies and acts on areas where change is appropriate.

Name:

Leadership and Teamwork

Description:

Applies skills and knowledge to provide a climate to achieve departmental and organizational success; balances individual and department goals; helps others perform at their best; builds productive relationships to enhance individual and organizational effectiveness; treats others with respect; resolves conflicts among team members.

Name:

Creativity and Innovation

Description:

Generates, explores, encourages, and implements innovative ways of creating strategic value for the university, division, department, and individual level; critically assesses the effectiveness of new initiatives.

Name:

Diversity and Inclusion

Description:

Demonstrates respect for people and their differences; understands the benefits of a diverse workforce; earns the trust and respect of others; includes and welcomes others; works to understand the perspective of others; promotes opportunities to experience diversity within our community.

Name:

Sustainability

Description:

Understands the impact of decision making and personal behavior in achieving the university’s commitment to a sustainable and carbon-neutral campus; supports and advances the university’s sustainability initiatives; influences others to use sustainable practices.

Professional Experience/ Qualifications:

- Ability to interact and connect with customers to create a positive shopping experience.
- Ability to work independently and as a member of a team.
- Ability to research and understand merchandise and use that information in an informative and persuasive manner with customers.
- Ability to read social queues to adjust communication techniques with customers to enhance their experience.
- Ability to work in a fast paced environment and change tasks quickly.
- Requires attention to detail and accuracy for inventory and sales purposes.
- Requires excellent skills with technology, such as register, credit card, email, spreadsheets and inventory systems.
- Ability to count change.

Preferred Qualifications:

Experience working in a retail operation.

Education:

High School Diploma/GED or equivalent experience.

Physical Requirements:

Ability to climb ladders.
Ability to lift up to 50 lbs.
Ability to push, pull product and fixtures.
Ability to stand for long periods of time.
Ability to work in an environment that includes several scented products and work with cleaning products.

Requisition Number:

2021S048Posting

Temporary:

No

Work Schedule:

This position is required to work occasional weekends and will require flexibility with schedule, including some evenings to support promotional events and extended hours.

Job Open Date:

06/15/2021

Open Until Filled:

Yes

EEO Statement:

It is the policy of Colgate University not to discriminate against any employee or applicant for employment on the basis of their race, color, creed, religion, age, sex, pregnancy, national origin, marital status, disability, protected Veterans status, sexual orientation, gender identity or expression, genetic information, being or having been victims of domestic violence or stalking, familial status, or any other categories covered by law. Colgate is an Equal Opportunity/Affirmative Action employer. Candidates from historically underrepresented groups, women, persons with disabilities, and protected veterans are encouraged to apply.

Clery Act:

CAMPUS CRIME REPORTING AND STATISTICS
The Campus Safety Department will provide upon request a copy of Colgate’s Annual Security and Fire Safety Report. This report includes statistics as reported to the United States Department of Education for the previous three years concerning reported: 1. crimes that occurred on-campus; in certain off-campus buildings or property owned or controlled by Colgate University; and on public property within, or immediately adjacent to and accessible from, the campus and 2. fires that occurred in student housing facilities. The report also includes institutional policies concerning campus security and fire safety, such as policies concerning sexual assault, life safety systems, and other related matters. To obtain a copy, contact the Campus Safety Compliance Manager via e-mail at [email protected]. You may also access the report from the Campus Safety web page at: www.colgate.edu/offices/support/campussafety.

Organization

Colgate is a nationally recognized liberal arts college set on a beautiful campus in central New York.

Some 2,900 undergraduates are enrolled in 54 programs, taking advantage of the university's award-winning curriculumoff-campus study program, and numerous research opportunities.

Students enjoy small class sizes taught by expert faculty members -- not teaching assistants.

The university’s strategic plan offers a blueprint for turning today’s students into tomorrow’s leaders, joining the scores of alumni already playing major roles in a variety of fields. The Center for Career Services is a key player as students make this transition.

Colgate hums with activity. It is a place where the arts thrive. Student-athletes compete at the very highest level of NCAA Division I sports. There are dozens of club and intramural sports programs, and the college’s outdoor education program is second to none.

Above all, Colgate is about academic excellence. It is a tradition forged in 1819 and honed through the years by each class of select students.

Colgate University is a highly selective residential liberal arts institution distinguished by academic excellence and interdisciplinary inquiry. Located on a beautiful campus in upstate New York, Colgate takes pride in the active engagement of its students, staff, and faculty in local, national, and global communities. At Colgate, we feel that a diverse and inclusive community is a cornerstone of educational excellence.

Colgate University is a highly selective residential liberal arts institution distinguished by academic excellence and interdisciplinary inquiry. Located on a beautiful campus in upstate New York, Colgate takes pride in the active engagement of its students, staff, and faculty in local, national, and global communities. At Colgate, we feel that a diverse and inclusive community is a cornerstone of educational excellence.

The Office of Equity and Diversity at Colgate is charged with fostering a diverse and collaborative community by increasing understanding, respect and inclusion. It is the mission of the office to support campus diversity initiatives with the goal of increasing understanding, respect and inclusion, and to ensure compliance with policies relating to affirmative action, discrimination, and harassment.  The university’s strong commitment to equal opportunity and inclusivity is clearly articulated in the diversity mission statement found here.  The university strives to provide an environment where everyone in our community can learn about, appreciate, and celebrate our diverse cultures and gain understanding, knowledge and skills to be engaged citizens locally as well as globally.

Colgate University fully subscribes to all federal and state civil rights laws banning discrimination in private institutions of higher education. Colgate will not discriminate against any student, employee or applicant for employment because of race, color, sex, pregnancy, religion, creed, national origin (including ancestry), citizenship status, physical or mental disability, age, marital status, sexual orientation, veteran or military status (including special disabled veteran, Vietnam-era veteran, or recently separated veteran), predisposing genetic characteristics, domestic violence victim status, or any other protected category under applicable local, state or federal law, including protections for those opposing discrimination or participating in any complaint process at the Equal Employment Opportunity Commission or other human rights agencies. This nondiscrimination policy covers both employment and access to educational opportunities.  It is the policy of the university to provide equal opportunity in employment and not to discriminate against any individuals with disabilities who are qualified for employment in the positions for which they apply. Reasonable accommodations will be provided in accordance with applicable laws and regulations.

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