IT Support & Asset Management Technician
- Employer
- Rowan-Cabarrus Community College
- Location
- Salisbury, NC
View more
- Administrative Jobs
- Academic Affairs, Research Staff & Technicians, Institutional & Business Affairs, Clerical & Administrative Support, Technology, IT Support & Training
- Employment Type
- Full Time
- Institution Type
- Community College
Job Details
Regular_0091176
Position Title::IT Support & Asset Management Technician
Classification Title:Information Systems Technician Senior
Min Salary:$ 37,646
Max Salary:$ 43,294
Salary Type:Annual
FLSA:NE = Non-Exempt
Position Summary::IT Support & Asset Management Technician will assist the College in achieving its vision and mission. Customer focus, college service, and a willingness to assist as needed are expectations for all employees. This is an experienced-level position focusing on a variety of technical work and analysis required for the development of user and systems requirements. The IT Support & Asset Management Technician will perform moderately to highly complex tasks involving planning, designing, programming, installation and maintenance of college system.
Staff Required Education/Experience::Associate’s degree in information technology or a related field, and four (4) years of experience providing user support; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.
Other Knowledge, Skills and Abilities::Knowledge and skills in one or more areas of network telecommunication, system administration, systems analysis, design and database management in terms of concepts, techniques and operating principles.
Depending upon the operational needs of the department, advanced to expert level of knowledge and skills in the following areas:
- Windows Workstation and Server
-Windows, Macintosh and other operating systems
- Hardware devices
- Local Area Network (LAN) and remote access troubleshooting
- Network and LAN fundamentals, including network interface connection and user installation, network topologies, LAN administration, servers and network architecture
- Voice communication equipment
- Microsoft Office Suite software, third party systems accessed software via desktop client or web-based client
- Internet technology
Intermediate-level of ability to operate, install, maintain, configuring and troubleshoot highly technical computers, local and wide area network equipment, servers. Moderate-level of project management skills, Ability to maintain effective working relationships with those contacted in the course of work. Ability to efficiently manage time and organize work. Ability to communicate clearly, verbal and written. Ability to maintain a customer focus in providing technology services.
Department::Infrastructure & Computing Services
Work Hours::M-F 8am -5pm Weekends when necessary.
Posting Date::06/14/2021
Open Until Filled:Yes
Duty and Responsibility::1. Provides system and enterprise wide support which includes troubleshooting, diagnosing, reporting on, and resolving problems associated with applicable information technology systems and equipment; researches technological solutions when necessary.
Duty and Responsibility::2. Provides help-desk telephone support and on-going troubleshooting assistance to users regarding complex information technology and/or hardware, software, and/or other related items; coordinates technical support with vendors for installations, repair, and/or maintenance issues.
Duty and Responsibility::3. Confers with customers to determine technology needs.
Duty and Responsibility::4. Maintains and monitor technology inventories including monitoring supply levels and ordering necessary supplies; receives and documents new technologies.
Duty and Responsibility::5. Prepares a variety of operational records and reports.
Duty and Responsibility::6. Performs other duties of a similar nature or level.
Organization
Working at Rowan-Cabarrus Community College
Our 102-acre North Campus is conveniently located in the North Carolina Piedmont, just off Interstate Highway 85 in Rowan County, within an hour's drive of several major cities. RCCC's 24-acre South Campus is conveniently located in Cabarrus County at the junction of I-85, NC 73, and Trinity Church Road.
Modern classrooms, fully equipped laboratories, shops, and learning resources are available at all campus locations. A highly qualified and dedicated faculty and staff stand ready to help students succeed as they are encounraged to learn in stimulating and innovative ways.
At Rowan-Cabarrus Community College, Continuing Education programs support the philosophy that learning is a lifelong activity. This division offers classes and short courses for professional development and community service courses of general interest at convenient times and locations.
Business and Industry Services' staff provide customized support for the community through the Small Business Center, New and Expanding Industry Training and Focused Industrial Training. The Small Business Center is designed to assist small business start-ups and to help existing businesses grow. The college's New and Expanding Industry Training office has earned national recognition for cooperative training efforts with area industries. Focused Industrial Training designs innovative educational programs for the service region's manufacturing sector.
An important function of the college is to provide educational programs on the pre-college level. Literacy Services offer adults the opportunity for meaningful social and occupational growth through Adult Basic Education (ABE), Human Resources Development (HRD), and the High School Equivalency Program (GED).
Employment
Rowan-Cabarrus Community College offers you an exciting opportunity to become a part of a community of educators and leaders who open doors for learning and personal growth. We are committed to our vision of building sustainable futures through the power of learning, and we do this through a team of committed employees. If you are looking for a career that is engaging, challenging, and rewarding, come join Rowan-Cabarrus.
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