Employment Manager and Client Relations Location:
Case Main Campus Regular/Temporary:
Regular Full/Part Time:
Full-Time Job ID:
Job Description POSITION OBJECTIVEThe Employment Manager will mentor and supervise the employment team; create an environment of excellence in the delivery of employment solutions, services, and resources; and lead special projects. The manager is responsible for full-cycle recruiting of talent for research positions, as well as other areas of the university as assigned by the VP. The goal will be to always meet clients' needs by finding candidates that match CWRU’s organizational culture and open job positions. The employment manager will need to make sound recruitment decisions as well as demonstrate excellent communication, management, and problem-solving skills. ESSENTIAL FUNCTIONS
Serve as expert resource and supervise the employment team; mentor and guide the employment team in delivering superior service; create environment of teamwork, support, and collaboration. Build relationships with campus managers, HR administrators and leaders. Serve as primary client services contact for employment issues and concerns. Provide and facilitate solutions for escalated issues. Maintain relationships to influence and impact successful employment process and hiring. (30%)Responsible for full-cycle recruiting of talent for research positions. Provide guidance to managers on all matters related to employment including interpretation of human resources policies and procedures, affirmative action, interviewing and employment laws. Develop and execute recruiting plans for research positions and assigned areas. Meet and conduct regular follow-up with research managers to determine the effectiveness of recruiting plans and implementation. Screen and evaluate resume of research positions and other positions as assigned by VP. Review and analyze candidates’ qualifications against job requirements for appropriate matches. Evaluate candidate credentials and determine position eligibility for new hires and internal transfers. Conduct prescreening phone interviews and/or campus interviews. Ensure all pertinent applicant and interview data is recorded in the Human Resources Information System (HRIS). Submit the best qualified candidates to hiring managers. Advise in interviewing and selecting employees. Perform reference and background checks for potential employees. Conduct salary analysis, ensure University equity, and determine total compensation package for potential new hires and internal transfers. Manage negotiation of employment terms with candidates. Prepare and deliver letters and correspondence. Prepare and send offer packages and orientation materials. (30%)Source candidates and actively recruit a diverse qualified applicant pool. Develop a pool of qualified research candidates in advance of need. Research and implement new recruiting sources for active and passive candidates. Build networks to find qualified passive candidates. (10%)Develop and enhance methods to solicit feedback from hiring managers, administrators and other customers. Manage and administer satisfaction surveys to hiring managers with quantifiable goals and actionable feedback. Utilize data to evaluate services such as timeliness, communication, and quality. Summarize results and present recommendations and strategies to improve processes and enhance the employment image and reputation. Collaborate and share trends with human resources management, hiring managers, and other interested parties. Monitor recruitment metrics (e.g. time to fill). (5%)Oversee outreach initiatives and programs (i.e. minorities, women, veterans, individuals with disabilities, LGBTQ community, etc.); develop new partnership opportunities with local agencies and organizations. (5%)Design, develop, and deliver employment training for CWRU departments, hiring managers and internal employee applicants (i.e. hiring process, interviewing, resume writing, etc.). Oversee training logistics. When applicable, work with other human resources departments for more comprehensive training series. Ensure training materials are accurate. (5%)
NONESSENTIAL FUNCTIONSPerform other duties as assigned. (15%) CONTACTSDepartment: Frequent contact with employment staff for collaboration and consultation and regular contact within all other functional areas of human resources for collaboration.University: Collaborate and coordinate employment process through other key departments, such as the Office of Inclusion, Equal Opportunity and Diversity, Attorney’s office, Health Services, and Environmental Health & Safety. Frequent contact with faculty, hiring managers, staff and internal applicants to explain policy and procedure.External: Regular contact with external applicants interested in career opportunities at CWRU. Frequent contact with recruiting networks and job candidates regarding employment matters, and candidates’ references for background verification. Contact with professional references, organizations and vendor partners. Occasional contact with peer institutions and other organizations when researching, soliciting and/or providing data.Students: Little or no student interaction.
SUPERVISORY RESPONSIBILITYDirectly supervise two employment specialists. QUALIFICATIONSExperience: 3 years of related experience, preferably in human resources and employment related activities. Experience supervising others.Education/Licensing: Bachelor's degree required. REQUIRED SKILLS
Knowledge of recruiting techniques/methodology and EEO and employment law.Ability to identify and resolve problems in a timely manner; gathers and analyzes information skillfully; develops and recommends alternative solutions; works well in individual and group problem solving situations.Ability to manage difficult customer situations; responds promptly to customer needs.Strong interpersonal skills and ability to communicate with individuals at all levels. Ability to speak clearly; listens and obtains clarification; participates in meetings. Writes clearly and informatively; presents numerical data effectively; able to read and interpret written information. Approaches others in a tactful manner. Ability to interact with colleagues, supervisors, and customers face to face.Ability to support organization by following policies and procedures; understands implications of decisions; completes tasks correctly; supports organization's goals and values. Works with integrity and ethically; upholds organizational values.Ability to meet consistent attendance. Ability to prioritize and plan work activities; uses time efficiently. Able to deal with frequent change, delays, or unexpected events.Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality.Ability to read, analyze, interpret and present the most complex results/findings. Ability to respond effectively to the most sensitive and confidential management inquiries or complaints. Ability to write new job descriptions and revise current ones using original or innovative techniques or style.Ability to apply mathematical operations for salary and pay calculations.Working knowledge of Microsoft Office application (Word, Excel and Access); knowledge of HR information systems (PeopleSoft and/or Oracle HR database system preferred); proficient in the use of the internet.
WORKING CONDITIONSThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand and walk. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functionsDiversity Statement
In employment, as in education, Case Western Reserve University is committed to Equal Opportunity and Diversity. Women, veterans, members of underrepresented minority groups, and individuals with disabilities are encouraged to apply.
Case Western Reserve University provides reasonable accommodations to applicants with disabilities. Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the Office of Equity at 216-368-3066 to request a reasonable accommodation. Determinations as to granting reasonable accommodations for any applicant will be made on a case-by-case basis.