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Employment Manager and Client Relations

Case Western Reserve University
Case Main Campus
Closing date
Jul 26, 2021

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Job Details

Job Title: Employment Manager and Client Relations
Location: Case Main Campus
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 8936

The Employment Manager will mentor and supervise the employment team; create an environment of excellence in the delivery of employment solutions, services, and resources; and lead special projects. The manager is responsible for full-cycle recruiting of talent for research positions, as well as other areas of the university as assigned by the VP. The goal will be to always meet clients' needs by finding candidates that match CWRU’s organizational culture and open job positions. The employment manager will need to make sound recruitment decisions as well as demonstrate excellent communication, management, and problem-solving skills.


    Serve as expert resource and supervise the employment team; mentor and guide the employment team in delivering superior service; create environment of teamwork, support, and collaboration. Build relationships with campus managers, HR administrators and leaders. Serve as primary client services contact for employment issues and concerns. Provide and facilitate solutions for escalated issues. Maintain relationships to influence and impact successful employment process and hiring. (30%)Responsible for full-cycle recruiting of talent for research positions. Provide guidance to managers on all matters related to employment including interpretation of human resources policies and procedures, affirmative action, interviewing and employment laws. Develop and execute recruiting plans for research positions and assigned areas. Meet and conduct regular follow-up with research managers to determine the effectiveness of recruiting plans and implementation. Screen and evaluate resume of research positions and other positions as assigned by VP. Review and analyze candidates’ qualifications against job requirements for appropriate matches. Evaluate candidate credentials and determine position eligibility for new hires and internal transfers. Conduct prescreening phone interviews and/or campus interviews. Ensure all pertinent applicant and interview data is recorded in the Human Resources Information System (HRIS). Submit the best qualified candidates to hiring managers. Advise in interviewing and selecting employees. Perform reference and background checks for potential employees. Conduct salary analysis, ensure University equity, and determine total compensation package for potential new hires and internal transfers. Manage negotiation of employment terms with candidates. Prepare and deliver letters and correspondence. Prepare and send offer packages and orientation materials. (30%)Source candidates and actively recruit a diverse qualified applicant pool. Develop a pool of qualified research candidates in advance of need. Research and implement new recruiting sources for active and passive candidates. Build networks to find qualified passive candidates. (10%)Develop and enhance methods to solicit feedback from hiring managers, administrators and other customers. Manage and administer satisfaction surveys to hiring managers with quantifiable goals and actionable feedback. Utilize data to evaluate services such as timeliness, communication, and quality. Summarize results and present recommendations and strategies to improve processes and enhance the employment image and reputation. Collaborate and share trends with human resources management, hiring managers, and other interested parties. Monitor recruitment metrics (e.g. time to fill). (5%)Oversee outreach initiatives and programs (i.e. minorities, women, veterans, individuals with disabilities, LGBTQ community, etc.); develop new partnership opportunities with local agencies and organizations. (5%)Design, develop, and deliver employment training for CWRU departments, hiring managers and internal employee applicants (i.e. hiring process, interviewing, resume writing, etc.). Oversee training logistics. When applicable, work with other human resources departments for more comprehensive training series. Ensure training materials are accurate. (5%)


Perform other duties as assigned. (15%)


Department: Frequent contact with employment staff for collaboration and consultation and regular contact within all other functional areas of human resources for collaboration.

University: Collaborate and coordinate employment process through other key departments, such as the Office of Inclusion, Equal Opportunity and Diversity, Attorney’s office, Health Services, and Environmental Health & Safety. Frequent contact with faculty, hiring managers, staff and internal applicants to explain policy and procedure.

External: Regular contact with external applicants interested in career opportunities at CWRU. Frequent contact with recruiting networks and job candidates regarding employment matters, and candidates’ references for background verification. Contact with professional references, organizations and vendor partners. Occasional contact with peer institutions and other organizations when researching, soliciting and/or providing data.

Students: Little or no student interaction.


Directly supervise two employment specialists.


Experience: 3 years of related experience, preferably in human resources and employment related activities. Experience supervising others.

Education/Licensing: Bachelor's degree required.


    Knowledge of recruiting techniques/methodology and EEO and employment law.Ability to identify and resolve problems in a timely manner; gathers and analyzes information skillfully; develops and recommends alternative solutions; works well in individual and group problem solving situations.Ability to manage difficult customer situations; responds promptly to customer needs.Strong interpersonal skills and ability to communicate with individuals at all levels. Ability to speak clearly; listens and obtains clarification; participates in meetings. Writes clearly and informatively; presents numerical data effectively; able to read and interpret written information. Approaches others in a tactful manner. Ability to interact with colleagues, supervisors, and customers face to face.Ability to support organization by following policies and procedures; understands implications of decisions; completes tasks correctly; supports organization's goals and values. Works with integrity and ethically; upholds organizational values.Ability to meet consistent attendance. Ability to prioritize and plan work activities; uses time efficiently. Able to deal with frequent change, delays, or unexpected events.Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality.Ability to read, analyze, interpret and present the most complex results/findings. Ability to respond effectively to the most sensitive and confidential management inquiries or complaints. Ability to write new job descriptions and revise current ones using original or innovative techniques or style.Ability to apply mathematical operations for salary and pay calculations.Working knowledge of Microsoft Office application (Word, Excel and Access); knowledge of HR information systems (PeopleSoft and/or Oracle HR database system preferred); proficient in the use of the internet.


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand and walk. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Diversity Statement

In employment, as in education, Case Western Reserve University is committed to Equal Opportunity and Diversity. Women, veterans, members of underrepresented minority groups, and individuals with disabilities are encouraged to apply.


Reasonable Accommodations

Case Western Reserve University provides reasonable accommodations to applicants with disabilities. Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the Office of Equity at 216-368-3066 to request a reasonable accommodation. Determinations as to granting reasonable accommodations for any applicant will be made on a case-by-case basis.



Working at Case Western Reserve University

Case Western Reserve University is among the nation's leading research institutions. Founded in 1826 and shaped by the unique merger of the Case Institute of Technology and Western Reserve University, Case Western Reserve is distinguished by its strengths in educationresearch, service and experiential learning. Located in Cleveland's University Circle, we offer nationally recognized programs in the arts and sciencesdental medicineengineeringlawmanagementmedicinenursing and social sciences.

Student enrollment exceeds 9,800 students, forty percent of whom are undergraduatesFacultyand students hail from more than 90 countries, with academic interests that reach every region of the world. Case Western Reserve, with the support of individuals, corporations and foundations, aids nearly 100 designated research centers.

As a service-oriented institution dedicated to civic leadership, Case Western Reserve seeks individually and collectively to prepare our students to improve the human condition and to direct the benefits of discovery toward a better society. This effort is not limited to the university's classrooms, laboratories, librariesresidence halls and athletic fields, but includes partnerships with many other institutions. We build these partnerships believing that our ability to improve the human condition should begin in our own community.

Case Western Reserve University remains Ohio's top-ranked school among the nation's premier national universities, as ranked by U.S. News & World Report and is the only Ohio institution ranked in the top 50 nationally. We promote a culture of inquiry marked by rigor, creativity, curiosity, innovation, respect, sensitivity and open communication of ideas.

The university supports interdisciplinary partnerships in education and research with numerous faculty holding joint appointments in more than one Case Western Reserve school or department, as well as at neighboring institutions. These relationships launched many of the unique pairings of science, business and liberal arts into the centers and programs that enhance the undergraduate and graduate experience at the university. Our dual degree programs enrich the educational experience for those students who choose to balance the technical requirements of engineering or the sciences with a strong interest in the humanities.

With more than $375 million in research funding annually, the university attracts outstanding undergraduate and graduate students along with renowned faculty whose research has made significant contributions to the way we live and work. Case Western Reserve counts 15 Nobel laureates among our alumni and current and former faculty, including the first American scientist to ever receive the prize.

Our students' experiences in cultural institutions, clinics, social service agencies and industry are not viewed as “extra-curricular,” but create the learning experience that defines a Case Western Reserve education. The university's service programs in the Cleveland Municipal School District have impacted more than 145,000 students with more than 43 signature programs. The university has launched more than 580 community partnerships on the local, national and international levels. Annually the university sponsors Case for Community Day, an event where hundreds of Case Western Reserve employees and students lend their time and talent to targeted community development projects in the Greater Cleveland area.

Our alumni number more than 110,000 and constitute a “who's who” of every profession. Alumni represent one of the university's strongest resources, playing a vital role in campus life through their work as advisors, mentors, friends and advocates.

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