Administrative Assistant/Cashier
- Employer
- The University of Kansas
- Location
- Lawrence, KS
View more
- Administrative Jobs
- Institutional & Business Affairs, Business & Financial Management, Clerical & Administrative Support
- Employment Type
- Full Time
- Institution Type
- Four-Year Institution
Job Details
This position will serve as a first sight person cashier at the front desk in the main office of Transportation Services.
Schedule: Monday to Friday 8am-5pm
Job Description50% - Communication with the public: Success in this job requires excellent people skills. Cashiers meet the public at cashier windows, but the majority of customer interaction happens via phone and email. Cashiers interact with the expected faculty, staff, and students, but also deal with non-University people on campus for clinics, tourists here for museums and sporting events, researchers and scholars here for academic reasons. It is a huge mix, and cashiers must be able to keep a variety of rules and regulations straight with limited direct oversight by a supervisor.
Cashiers will rotate duties of working at the window, answering the main office phone line, and monitoring the departmental email in-box. Communication by email is encouraged so that a record can be maintained; this does, however, mean that we have a very high volume of emails to manage. There are times when a given cashier will need to follow up on an email problem they were managing previously. Although Parking does have a small number of students who are first line phone attendants, cashiers are also expected to remain signed into the Skype/Teams phone systems and catch calls as they come in.
20% - Permit Sales: Each year, the sale of parking permits generates approximately $1.7 million dollars in revenue, the majority of which is processed via an online web application. The remainder of the transactions happen in the office and tend to be unique, one-off situations in which the cashier must be able to recall rules quickly and think on their feet in terms of being able to offer a customer the most cost-effective permit that will accomplish their parking needs. All parking permits are digital - meaning that no PHYSICAL permit is issued, but a permission is associated with the customer license plate. Accuracy is vital.
10% - Working Events: Will be required to work all home football games and men's home basketball games in the field. This will mean working outside, collecting cash toll, taking event parking ticket stubs, and providing directions. Weather is often inclement. There are on average seven home football games and eighteen to twenty home basketball games. Overtime or compensatory time is granted when earned for those weeks.
5% - Ticket Payment: Cashiers collect cash, checks, and credit card payments at the cashier window and through campus/federal mail. Must accurately identify ticket or account to which a payment is intended to be applied and process quickly. If payment is made to an unidentified account, cashier is responsible for researching the status and address of the payee; determines when to request vehicle identification through DMV records.
Payments are also made as a result of vehicles being towed for outstanding fines, and in these cases, the cashier must retrieve correct tow release form and process payment in cash or credit card. These transactions, and others, are sometimes with upset individuals.
5% - General Accounting/Close of Business: Each cashier is responsible for their own cash drawer. Each day, cashier will run end of day reports from the Parking software system and reconcile against cash, checks, and credit card receipts for the day. Reports any errors to supervisor for correction before closing drawer for the day.
5% - Ticket Identification: Transportation Services issues 40,000 - 50,000 parking citations each year, a percentage of which are on vehicles which are not identified to a responsible party. Unidentified vehicle records are sent through a DMV lookup process, but Parking staff review results for accuracy, research results for an association to a current faculty/staff member or to a student, and assigns citations appropriately.
5% - Special Assignments and Other Duties as Assigned: Position will be responsible for coordinating events where customers self-register their vehicles prior to coming to campus. Will work with departments to determine best parking location, estimated fees, map inclusion, etc. (this is all digital). Will also receive all order forms for motorcycles, moped and Park & Ride permits and process them separately. May be tasked with special assignments such as assigning/contacting people from a waiting list to move into a parking lot; data review for duplicate records; event setup and billing. Required Qualifications
- High School diploma or GED equivalency.
- One (1) year of office experience or one (1) year of post-secondary education.
- Three (3) years experience in skilled clerical, accounting, auditing and/or administrative support work, including one year of experience with basic office computer systems
- Excellent communication skills. Written communication skills will be evaluated by quality of application materials. Spoken communication skills will be evaluated during the interview process.
- At least one year in a position that required customer relations skills, and one year in a busy cashiering position.
Organization
Working at the University of Kansas
Join the University of Kansas, and you’ll become part of a Jayhawk family that spans the globe. Wear your KU shirt in London, Istanbul, Buenos Aires, Nairobi or anywhere else, and you will likely hear a resounding “Rock Chalk!” from a stranger. Of course, the appropriate response is an enthusiastic “Jayhawk!” Because, after all, they’re not really strangers, they’re family.
The Jayhawk community is united by more than 150 years of tradition and by our commitment to pushing the boundaries of knowledge, transforming the academic experience, and creating solutions through innovative research. KU’s mission is to lift students and society by educating leaders, building healthy communities and making discoveries that change the world.
The University of Kansas is the state’s flagship university and one of just 66 invited members of the prestigious Association of American Universities (AAU). We consistently earn high rankings for academics and recognition as a premier research university.
KU faculty and staff embrace our role as the state’s flagship university, AAU member and R1 institution that serves the state, nation and world. We celebrate the energy and compassion that infuse the Jayhawk spirit; and, we remain true to KU’s historic values: the elevating force of education, the transformative power of research and the healing power of service.
Diversity, Equity, Inclusion, and Belonging
The University of Kansas is committed to a learning and workplace environment that is representative of our nation and global society, accepts and values everyone, appreciates our common humanity and understands that our multiple differences are the cornerstone of academic preparation, professional excellence and distinction. KU must be a place where all people feel they belong and have access to resources and support that help them attain their educational and professional goals.
We recognize there are inequalities and privileges generated by historical and persistent intersecting differences by race, ethnicity, gender identities, gender expressions, sexual orientation, socio-economic status, age, abilities, religion, regional background, veteran status, citizenship status and nationality. And we hold ourselves accountable for policies, processes and programs that appreciate these and other differences and create more fair, safe and just learning, working and living environments for KU students, faculty and staff.
Instruction
KU offers a broad array of undergraduate and graduate study programs, and we fulfill our mission through academic and research programs of international distinction, coupled with outstanding libraries, teaching museums and information technology. These resources enrich the academic experience for students from all 50 states and 112 countries, and provide enrichment resources for KU faculty and staff.
Research
The university attains high levels of research productivity and recognizes that faculty are part of a network of scholars and academicians that shape a discipline as well as teach it. KU staff are integral to our research success, participating in and supporting discoveries that expand knowledge and improve lives.
Service
The university and our employees serve society through research, teaching and the preservation and dissemination of knowledge. KU's academic programs, arts facilities and public programs provide cultural enrichment opportunities for the larger community. And, KU offers educational, research and service programs throughout the state. KU employees are encouraged to participate in and serve the campus and surrounding communities in a way that is meaningful to them.
International Dimension
KU offers more than 100 programs of international study and cooperative research for KU students and faculty at sites around the world. The university offers teaching and research that draw upon and contribute to the most advanced developments throughout the United States and abroad. At the same time, KU's extensive international ties support economic development in Kansas.
Values
The University of Kansas, our students and employees are committed to excellence. We foster a multicultural, inclusive environment in which the dignity and rights of individuals are respected. Intellectual diversity, integrity and disciplined inquiry in the search for knowledge are of paramount importance.
Our City and State
KU sits atop Mt. Oread in the center of Lawrence, a town full of natural beauty and culture. In fact, Rolling Stone magazine named Lawrence one of the best college towns in the United States. Lawrence is home to more than 100,000 people, and has a charming, Midwestern friendliness that welcomes visitors and celebrates diversity. In addition to KU, Lawrence is home to Haskell Indian Nations University, the premiere tribal university in the United States.
Lawrence’s historic and thriving downtown features restaurants, nightlife and local shops offering unique finds that you won’t find anywhere else. The town has more than 50 parks, an encompassing mixed-use trail, and quick access to biking/hiking trails along the Kansas River and around Clinton Lake. A five-minute drive from Lawrence, Clinton Lake offers fishing, boating, beaches, camping and other outdoor activities.
Located just 40 minutes west of Kansas City, Lawrence offers the appeal of a mid-size, suburban town with quick access to the amenities of a large city, including an international airport. The Kansas City metro area is home to world-class museums and cultural activities, Jazz clubs and other nightlife venues, expansive shopping options, and exciting professional sports with the Kansas City Chiefs, Kansas City Royals and Sporting KC.
Kansas is in the center of the country, making it convenient and cost effective to fly or drive to destinations throughout the United States. Far from flat, the Flint Hills, just 90 minutes from Lawrence, offer panoramic vistas that showcase the breathtaking beauty of America.
Making KU Your Home
Something about Lawrence is magnetic. Long-time residents are never surprised when a KU student or employee from out of state decides to make Lawrence their permanent home. And, even those who do leave often find themselves returning to “the nest” at some point in the future. In fact, Lawrence has been named by several publications as one of the best places to retire.
At the University of Kansas, you’ll join a global Jayhawk family and find a place to call home.
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