CRM Administrator, Higher Education Resource Services

University of Denver
Denver, Colorado, USA
Closing date
Aug 14, 2021

Job Details

HERS (Higher Education Resource Services) is a dynamic and independent non-profit dedicated to creating and sustaining a diverse and inclusive community of women leaders through various strategies with a special focus in higher education. HERS alumnae include over 6,000 women faculty, staff, and administrators on approximately 1,400 campuses in the U.S., as well as women from institutions in Canada, South Africa, Uganda, Nigeria, and other nations. They may be everything from assistant directors in student life to the university president. HERS offices have been located on the University of Denver campus since 1983.

Position Summary

The CRM Administrator will be responsible for managing, editing, and customizing the organizations Salesforce/TargetX/Fonteva application to fit the needs of HERS in support of enrollment goals, client engagement, and operational needs along with other technology utilized by HERS. The CRM Administrator will also be responsible for training, coaching, and supporting HERS staff who will be utilizing the technology, including any associated reporting tools. The CRM Administrator will be expected to implement processes and workflows to support the enrollment and engagement goals of the organization, as well as produce analytical reports to show progress toward these goals.

Essential Functions

  • Manage the TargetX and Fonteva CRM applications for the organization, including executing maintenance tasks as required, performing system monitoring activities, as well as configuring ongoing updates in support of changes to admissions, retention and engagement processes, user set-ups, and permissions and access.
  • Design and execute solutions for common challenges such as data mapping, object modeling, page layout design, and workflow rules within the context of the Salesforce platform.
  • Build reports and dashboards as requested by Enrollment, Engagement and other business areas as needed.
  • Manage content for HERS online recruitment and engagement tools, including content tailored to specific audiences.
  • Execute weekly operational duties in support of TargetX and Fonteva, including de-duplication and other data quality tasks.
  • Provide technical support to HERS staff.
  • Assist with the identification, evaluation, and selection of various technology applications to support the organization and the delivery of programs.
  • Manage the acquisition, distribution, and maintenance of licenses for staff use.
  • Create and maintain training materials and user documentation to support business and technology needs.
  • Deliver training as needed to various on-campus groups or individuals based on demand.
  • Serve as the primary subject matter expert for the CRM application.

Required Qualifications

  • Bachelor's degree.
  • At least 1-2 years of successful professional Salesforce CRM application configuration and administration.
  • 2 years of experience in support of technology development and systems analyst experience.
  • Experience in customer/client support role.

Preferred Qualifications

  • Administrator Certification.

Work Schedule
Monday - Friday, 8:00 a.m. - 4:30 p.m.

Application Deadline
For best consideration, please submit your application materials by 4:00 p.m. (MST) on Tuesday, June 29th,2021.

Special Instructions
Candidates must apply online through to be considered. Only applications submitted online will be accepted.

Salary Grade Number
The salary grade for the position is 10.

Salary Range
The salary range for this position is $60,000 - $67,000.

The University of Denver has provided a compensation range that represents its good faith estimate of what the University may pay for the position at the time of posting. The University may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on factors such as the qualifications of the selected candidate, departmental budget availability, internal salary equity considerations, and available market information, but not based on a candidates sex or any other protected status.

The University of Denver offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO pass. The University of Denver is a private institution that empowers students who want to make a difference. Learn more about the University of Denver.

Please include the following documents with your application:
1. Resume
2. Cover Letter

The University of Denver is committed to enhancing the diversity of its faculty and staff. We are an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, religion, sex, sexual orientation, gender identity, disability, military/ veteran status or any other status protected by law.

All offers of employment are based upon satisfactory completion of a criminal history background check.


Founded in 1864—just a few years after the city of Denver itself was founded—the University of Denver is one of the country's premier private universities.

The University's 125-acre campus, a few miles south of downtown Denver, is home to more than 11,500 students hailing from all regions of the United States and 83 other countries.

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In and out of the classroom, our students learn by doing, whether they're collecting data in the field or putting theory into practice in a clinical setting.

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Across the University of Denver’s many divisions, departments, and offices, supervisors are searching for new employees who strive to excel and innovate, prize integrity, and who value the opportunity to engage with the community.  The University is always looking for creative problem solvers, critical thinkers, and lifelong learners who want to know more and do more.

At the University of Denver, our culture is steeped in ethics and social responsibility. As a result, our faculty and students represent a wide array of perspectives and enjoy the healthy dialogue that grows out of diversity. University of Maryland, Baltimore

For all their differences, the members of our community are united by a common purpose: They're determined to confront society's most pressing challenges—everything from world health and the global economy to access to education.

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