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Venue Services Manager

Boise State University
Boise, ID
Closing date
Jul 7, 2021
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Job Details

Job no: 495765
Work type: Non-Classified/Professional
Location: Boise, ID
Categories: Management, Campus Recreation, Marketing and Communications, Media and Arts, Project Management

About Us:

Boise State University, powered by creativity and innovation, stands uniquely positioned in the Northwest as a metropolitan research university of distinction. Learn more about Boise State and the City of Boise at Boise State University is committed to increasing the diversity of its faculty, staff, students, and academic program offerings and to strengthening sensitivity to diversity throughout the institution. Boise State University is an affirmative action/equal opportunity employer, and members of historically underrepresented groups are especially encouraged to apply. We are a welcoming campus that supports diversity and inclusion.

Job Summary/Basic Function:

This position's primary focus will be the planning and execution of events from start to finish including hiring, training, and scheduling part-time Front of House Managers and Event Security staff. This position will be responsible for select event administration duties as assigned by the Director of Patron and Venue Services.

Department Overview:

About the Morrison Center

Located on the campus of Boise State University, the 2,002-seat Velma V. Morrison Center for the Performing Arts is Idaho's home for the arts. Nestled on the banks of the Boise River, with a panoramic view of the city, parks, and foothills, the Center's 10-story stage house is a recognizable fixture of the Capitol's picturesque skyline. The realization of a life-long dream of Harry W. Morrison, and championed by his widow, Velma, the Center opened its doors on April 7, 1984. Today the Center is recognized as a major destination for arts and culture, annually hosting hundreds of live entertainment and arts education offerings that serve to enrich the lives of patrons of all ages. As a Boise State affiliate, the Center’s budget is supported by ticket sales, facility rentals, donations, and the generous support of the Morrison Center Endowment Foundation, Inc. The Center does not receive support from state appropriations. The latest economic impact study for the Morrison Center shows the generation of $27.9M in value to the local and state economy. For more information on our programs and history, please visit us at:

Level Scope:

Provides direct supervision typically to professionals or skilled technical employees at the entry or intermediate level. Functions as an advisor to unit and administration and sets goals and objectives for team members for the achievement of operational results. Analyzes and resolves problems through drawing from prior experiences. Interprets policies (e.g., fiscal management, HR, contracts and grants, resource management in defined areas) and demonstrates solid subject matter knowledge. Exercises judgment within defined procedures and policies to determine appropriate action. Supervises staff to assure accountability and stewardship of campus resources (operational, financial, and human) in compliance with departmental goals and objectives.

Essential Functions:

The Venue Operations, Manager must:

  • Keep current on all business trends and patron needs to ensure excellent customer service and security practices.
  • Ensures events run smoothly and have strong front to back of house communication, and balance safety and security.
  • Commitment to ongoing training in diversity, equity and inclusion – including de-escalation practices, crowd management, and a commitment to a front of house that is helpful, caring, friendly, welcoming, and sees patrons as individuals where their concerns will be listened to.
  • Hire, train, schedule, evaluate and manage part-time Front of House Manager pool. Volunteers and Event Security.
  • Primary liaison between the Morrison Center and the volunteer event staff.
  • Ensure FOH staff and volunteers are prepared and informed on each event, including door times, holds, intermissions, and end of showtimes.
  • Coordinate show VIP engagements and Meet and Greets.
  • Assist the Director of Patron & Venue Services with show merchandise delivery, set-up, take down, and settlement.
  • Prepare event digital files and manage and organize content.
  • Update and manage event information in Eventbooking with all relevant event information.
  • Coordinate parking for all events with the University transportation department and maintain and proof Google parking settlement financials sheet.
  • Print parking passes as needed and coordinate with backstage and other departments.
  • Prepare and submit alcohol permit requests for events, as necessary.
  • Input and manage data on the internal data attendance sheet.
  • Prep all licensing contracts and university event requisitions for rental events.
  • Submit attendance and show information to Pollstar.

Knowledge, Skills, Abilities:

  • Excellent communication skills (oral and written), interpersonal, organizational, and time management skills.
  • Ability to work efficiently, prioritize tasks, and multi-task.
  • Ability to work as a member of a team and collaborate with others outside the venue.
  • Ability to interpret and enforce venue policies and procedures.
  • Ability to manage daily decision-making authority.
  • Knowledge of supervisory best practices and procedures
  • Availability to work nights and weekends as needed.
  • Knowledge of best practices assisting patrons with disabilities and understanding of ADA requirements.

Minimum Qualifications:

  • Bachelor’s degree and 2 years of experience or equivalent professional experience.

Preferred Qualifications:

  • Bachelor’s degree and two to three (2-3) years of event management or volunteer coordination experience.
  • Background in theater stage management or performing arts a plus.

Salary and Benefits:

The starting salary is $50,000.00 and commensurate with experience. Boise State University is committed to offering a benefits package that provides health and financial protection plans as well as resources to promote health and well-being. Our program provides flexibility so you can choose the benefits that are right for you and your family. Learn more about our benefit options at

Required Application Materials:

Resume and Cover letter.

Advertised: June 14, 2021 Mountain Daylight Time
Applications close: July 7, 2021 11:55 PM Mountain Daylight Time


Working at Boise State University

Boise State University has been named one of the most innovative national universities in the country by U.S. News and World Report. Our university is designated a doctoral research institution with “high research activity” by the Carnegie Classification of Institution of Higher Education. We are home to more than 25,000 students from every state and more than 60 foreign countries.

Points of Pride:

Boise State University’s College of Education is among the top 30 public universities on the U.S. News and World Report 2020 best graduate schools list. The college has climbed in rankings every year for the last six years and offers two doctoral programs, two educational specialist degrees, 14 master’s degrees and 13 graduate certificate programs training Idaho’s future teachers and educational leaders.


Boise State’s College of Business and Economics ranked 127 out of 220 national institutions for its part-time MBA program, jumping more than 40 rankings from its previous year’s ranking of 168.


Boise State University’s College of Engineering has been recognized for its dedication to promoting diversity and awarded the Bronze Award for the 2019 ASEE Diversity Recognition Program by the American Society for Engineering Education (ASEE). The


Bronze Award is the highest level that was conferred during 2019 and distinguishes colleges who are among the nation’s leaders in inclusive excellence.


Boise State University School of the Arts will offer two new degrees in creative writing — a bachelor of arts and bachelor of fine arts — as well as a bachelor of fine arts in narrative arts beginning in fall 2018. Students at Boise State also now will be able to minor in creative writing.


Boise State students can choose from more than 200 areas of study in seven academic colleges – including the nation’s only master’s degree in raptor biology.


We’ve become Idaho’s largest graduate school through record-setting growth. A recent study showed that Boise State is one of just three universities in the nation that have ranked in the top 5 percent of graduate school growth in both of the past two decades.


Expenditures for research projects at Boise State University reached an all-time high of more than $41 million in fiscal year 2018 – an 18 percent increase over the previous year and impressive 64 percent increase since fiscal year 2014, according to data tracked by the National Science Foundation’s (NSF) Higher Education Research and Development survey.

About Our Community:

Boise State, Idaho’s largest public university, drove $667.2 million of the state’s economy in fiscal year 2015 and created 6,987 jobs across the state.  Our campus is located in one of the fastest growing high-tech cities in the nation and home to several corporate headquarters, state and federal offices, medical centers and media outlets. The city has garnered national recognition from U.S. News & World Report, Forbes and Inc. for being a great place to live, work and study, and has been dubbed one of the hottest cities for entrepreneurs. With stats like these, it’s easy to see why more than 46,000 graduates have chosen to live in the Treasure Valley after earning their degree from Boise State.

See Diversity Profile here

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