ATSU - IT Support Technician

A.T. Still University of Health Sciences
Kirksville, MO
Closing date
Oct 21, 2021

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Administrative Jobs
Academic Affairs, Research Staff & Technicians, Institutional & Business Affairs, Clerical & Administrative Support, Technology, IT Support & Training

Job Details

A.T. Still University (ATSU) is seeking an IT Support Technician on the Kirksville, Missouri, campus. The position reports to the Manager, IT Support Services. The IT Support Technician will facilitate or provide technical assistance to ATSU’s technology users.

Major Job Duties

  • Act as level 1 response to University computing problems/needs or determine need for escalation of service
  • Provide technical support to the end-user
  • Provide necessary installation and troubleshooting of computers, computer software, and peripherals
  • Assist with the University’s computer training program
  • Assist with record keeping pertaining to the University’s computer environment
  • Other duties as assigned

Job Responsibilities

  • Answer and respond to help desk service calls
  • Respond to computer related problems/questions immediately or by work order assignment
  • Install and repair computers and peripherals
  • Assist with the University’s computer training program
  • Maintain computer repair/service records


  • The person in this position must have a strong working knowledge of Microsoft products, he/she must know basic computer software and hardware functions and their relationships.
  • The person in this position should have a skill set to include a broad-range of computer and software knowledge, plus he/she must have logical reasoning and the ability to communicate with a diverse range of individuals.
  • The person in this position must be a strong communicator who is able to impart a composed attitude to the ATSU computing community. He/She must be able to prioritize time and work well with multiple personalities, age groups, and skill sets.
  • As first contact concerning computer problems/repairs this person is a key individual in computing services who will set the tone for the end-user’s call for assistance. He/She must be professional, calm, and helpful.


A.T. Still University (ATSU) is the founding institution of osteopathic healthcare, established in 1892 by Andrew Taylor Still. As a leading health sciences university, ATSU is comprised of two campuses (Kirksville, Mo., and Mesa, Ariz.) on more than 200 acres with six prestigious schools. The culturally rich learning environments include residential and online healthcare related graduate degrees as well as community-based partnerships worldwide. ATSU has more than 1,300 employees dedicated to its not-for-profit mission and an average annual enrollment of over 3,100 students from 35 countries.

ATSU is renowned for its preeminence as a multidisciplinary healthcare educator. The University is focused on integrating the founding tenets of osteopathic medicine and the advancing knowledge of today's science. ATSU continually earns distinctions as the graduate health sciences university with best-in-class curriculum and a community outreach mission to serve the underserved. The University has a rich history of leadership in both healthcare education and correlated research.

ATSU instills within students the compassion, experience and knowledge required to address the whole person and shape healthcare in communities where needs are greatest. Inspired to influence whole person healthcare, ATSU graduates contribute to the future of integrated care while also leading with a selfless passion in the communities they serve.

Find Us
5850 E. Still Circle
United States

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