Client ServicesWork Location:
Under the direction of the Technical Coordinator or Assistant Manager of User Support Services, the Support Analyst is responsible for troubleshooting, diagnosing, and repairing computing-related problems. As part of the USS Technical Team, this position will assist in projects and Client Services Systems, included but not limited to VDI, SCCM, JAMF, Apple, Security, AD, Life Cycle Management, Copier/Pay-to-print, classroom technologies. The primary focus is on field repair and onsite troubleshooting working directly with users providing high customer service levels. Responding to trouble tickets/email or walk-ins. Will be assigned to fill in on phone duty when needed.
The Support Analyst is dedicated to learning college concepts by developing programs and facilitating activities that promote student success and lifelong learning.Education/Experience:
Associate’s degree and 3 years’ work experience in the following required:
•Providing in-person, walk-up or remote support
•Deploying and supporting Windows
•Installing/uninstalling PC hardware/software
•Performing mass workstation deployments and migrations
Bachelor’s Degree preferred.
At least one of the following certifications are required: A+/N+ Certifications or Microsoft/Apple Certifications or IT/Helpdesk Certifications. VMware certifications and other technical certifications are a plus.Qualifications:
•Knowledge of operating system concepts and operation.Position Status:
•Familiarly with programs, languages, and supported software packages.
•Above average communication skills.
•Knowledge of personal computing hardware components.
•Demonstrated analytical ability to logically approach problems.
8:00 am to 5:00 pmMinimum Starting Rate:
HourlyReview of Applications Begins:
Support/Hourly StaffPosting Number:
04/30/2021Open Until Filled:
NoSpecial Instructions to Applicants:
Please apply online.