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Support Analyst

Employer
Moraine Valley Community College
Location
ALL SITES
Closing date
Jul 7, 2021

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Administrative Jobs
Institutional & Business Affairs, Clerical & Administrative Support
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Job Details

Job Title:

Support Analyst

Department:

Client Services

Work Location:

ALL SITES

Duties:

Under the direction of the Technical Coordinator or Assistant Manager of User Support Services, the Support Analyst is responsible for troubleshooting, diagnosing, and repairing computing-related problems. As part of the USS Technical Team, this position will assist in projects and Client Services Systems, included but not limited to VDI, SCCM, JAMF, Apple, Security, AD, Life Cycle Management, Copier/Pay-to-print, classroom technologies. The primary focus is on field repair and onsite troubleshooting working directly with users providing high customer service levels. Responding to trouble tickets/email or walk-ins. Will be assigned to fill in on phone duty when needed.

The Support Analyst is dedicated to learning college concepts by developing programs and facilitating activities that promote student success and lifelong learning.

Education/Experience:

Associate’s degree and 3 years’ work experience in the following required:
•Providing in-person, walk-up or remote support
•Deploying and supporting Windows
•Installing/uninstalling PC hardware/software
•Performing mass workstation deployments and migrations
Bachelor’s Degree preferred.

At least one of the following certifications are required: A+/N+ Certifications or Microsoft/Apple Certifications or IT/Helpdesk Certifications. VMware certifications and other technical certifications are a plus.

Qualifications:

•Knowledge of operating system concepts and operation.
•Familiarly with programs, languages, and supported software packages.
•Above average communication skills.
•Knowledge of personal computing hardware components.
•Demonstrated analytical ability to logically approach problems.

Position Status:

Full Time

Hours:

8:00 am to 5:00 pm

Minimum Starting Rate:

$25.98

Hourly/Salary:

Hourly

Review of Applications Begins:

05/07/2021

Position Type:

Support/Hourly Staff

Posting Number:

SS00301P

Open Date:

04/30/2021

Open Until Filled:

No

Special Instructions to Applicants:

Please apply online.

Organization

Moraine Valley Community College is dedicated to ensuring our students gain the knowledge and skills needed to meet the demands of a changing world. With nearly 150 programs, expert faculty, state-of-the-art learning facilities, and a vibrant campus culture, you’ll see why we are among the nation’s premier two-year institutions of higher learning.

The Moraine Valley Community College District 524 covers 139 square miles in the southwest suburbs of Chicago. The district has population of about 400,000 people and includes 26 communities.

Recognizing employees are among our most valuable resources, Moraine Valley strives to attract, hire and retain diverse and highly qualified personnel. 

Our Human Resources Department is committed to providing professional, prompt and fair services to current and prospective employees. We are excited at the prospect of new personnel sharing their knowledge and expertise within our community and we encourage all to apply for open positions for which they are qualified. The college prides itself on providing an atmosphere that fosters professional and personal growth—one of the many reasons we are recognized as an Avatar HR Solutions Best in Class Employer.

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Location
United States
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