Job Title: Part-Time Call Center Assistant, School of Dentistry, 33931
Location: UMKC Hospt Hill Campus
Full/Part Time: Part-Time
Job ID: 36809
Hiring Department

Dental Clinic at the UMKC School of Dentistry

Job Description

The UMKC School of Dentistry is taking applications for a part-time Call Center Assistant. Successful applicants will be patient, team players, who are reliable and focused on providing exceptional customer service. Duties include but are not limited to:

• Make new patient screening appointments daily
• Transfer incoming and outgoing patients
• Cover other person working screening line for their daily lunch break
• Send referrals to appropriate person to have the record reviewed
• Mail out screening letter's to patients
• Be able to read the patents chart to know if a referral is needed and where to send patient during initial phone conversation
• When time permits, learn to check in patients at the front desk

Minimum Qualifications

• High school diploma or equivalent
• At least 1 year of experience from which comparable knowledge and skills can be acquired is necessary

Preferred Qualifications

• Previous experience as a phone operator in a call center, front desk, or medical/dental office is preferred
• Ability to handle multiple tasks simultaneously
• Bilingual candidates (English/Spanish) are encouraged to apply

Full Time/Part Time

Support departments will offer staggered shifts to support the clinic during hours of operation, subject to change based on business needs (with advanced notice).

• 20 hours/week, 5 days a week
• Typical shifts:
  • 8:00a to 12:00p
  • 12:00p to 4:00p

Salary

$10.43 to $12.00 per hour, commensurate with experience

Application Deadline

7/5/2021

Application Instructions

Applicants must combine all application materials (cover letter, resume, and list of three references with contact information) into one PDF or Microsoft Word document and upload as a resume attachment.

Limit document name to 50 characters. Maximum size limit is 11MB. Do not include special characters (e.g., /, &, %, etc.).

If you are experiencing technical problems, please call (855) 524-0002.

Equal Employment Opportunity

Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, protected veteran status, or any other status protected by applicable state or federal law. This policy shall not be interpreted in such a manner as to violate the legal rights of religious organizations or the recruiting rights of military organizations associated with the Armed Forces or the Department of Homeland Security of the United States of America. For more information, call the Vice Chancellor - Human Resources at 816-235-1621.

Reasonable accommodations may be made to enable individuals with disabilities to perform the duties and functions of this job. If you believe you may have difficulty performing any of the duties or functions of this job, please contact the Office of Affirmative Action at (816) 235-1323.

EEO IS THE LAW

To read more about Equal Employment Opportunity (EEO) please use the following links:

• EEO is the Law English Version
• EEO is the Law Spanish Version
• EEO is the Law Chinese Version