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Program Representative, Test-Taking Accommodations (4723C), DSP 19367

University of California, Berkeley
San Francisco
Closing date
Jul 6, 2021

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Program Representative, Test-Taking Accommodations (4723C), DSP 19367 About Berkeley

At the University of California, Berkeley, we are committed to creating a community that fosters equity of experience and opportunity, and ensures that students, faculty, and staff of all backgrounds feel safe, welcome and included. Our culture of openness, freedom and belonging make it a special place for students, faculty and staff.

The University of California, Berkeley, is one of the world's leading institutions of higher education, distinguished by its combination of internationally recognized academic and research excellence; the transformative opportunity it provides to a large and diverse student body; its public mission and commitment to equity and social justice; and its roots in the California experience, animated by such values as innovation, questioning the status quo, and respect for the environment and nature. Since its founding in 1868, Berkeley has fueled a perpetual renaissance, generating unparalleled intellectual, economic and social value in California, the United States and the world.

We are looking for equity-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present in our community. When you join the team at Berkeley, you can expect to be part of an inclusive, innovative and equity-focused community that approaches higher education as a matter of social justice that requires broad collaboration among faculty, staff, students and community partners. In deciding whether to apply for a position at Berkeley, you are strongly encouraged to consider whether your values align with our Guiding Values and Principles, our Principles of Community, and our Strategic Plan.

Application Review Date

The First Review Date for this job is: June 25, 2021

Departmental Overview

The Disabled Students' Program (DSP) is recognized for its commitment to ensuring that all students with disabilities have equal access to educational opportunities at UC Berkeley and helps students to achieve academic success through its programs. The Disabled Students' Program employs nearly 40 staff members and serves approximately 3,500 students. Currently, DSP serves approximately 8% of the UC Berkeley student population.

DSP is under the umbrella of the Equity and Inclusion division, as disability is a part of the diversity fabric. While the primary focus and mission of DSP is to serve documented disabled students, DSP staff also work closely with faculty, as well as administrators and staff to build a more accessible learning environment. The DSP staff outreach benefits not only DSP students, but also other students who could benefit, but may not have self-identified need for accommodations such as wounded warriors, who may not even be aware of their disability rights.

Learn more about us at :

The purpose of this position is to provide program support to the Disabled Students' Program (DSP) in providing test taking accommodations and services to students with disabilities in accordance with federal and state law. The incumbent assists the Supervisor, Test Taking Accommodation and Services in serving more than 3500 students with disabilities, and 250 faculty members each semester. The purpose of the Test Taking Services Representative is to assist the department in assigning exam proctors; securing space for DSP proctored exams; coordination with DSP Alternative Media Services, e-mail correspondence with instructors or departmental representative, providing proctoring on an as needed basis; and scheduling of proctors, and record keeping.


The Program Representative provides administrative support to the Disabled Students' Program. The responsibilities of this position are to assist with the provision of Test Taking Accommodations & Services: processes requests for proctoring services, processing of exams, secures general classroom or departmentally controlled space for DSP proctored exams, schedules DSP proctors, and e-mail correspondence with instructors or departmental representatives.

Customer Service
  • Provides comprehensive customer support to faculty and to DSP students who receive test taking accommodations and services. Serves as the primary front-line contact for faculty, designated faculty proxies, and DSP students. Answers general inquiries and routine inquiries regarding test taking accommodations and services. Prepares and sends routine e-mail correspondence. Refers complex and urgent questions to Supervisor.
  • Reviews faculty submitted request forms for completeness and accuracy. Follows up with faculty or designated faculty proxy by email when information is incomplete or inaccurate. Provides faculty/designated faculty proxy information regarding exam location.
  • Reviews DSP Letters of Accommodation (LOA) for Testing/Exam Accommodations, and interacts with DSP Disability Specialist and/or Faculty (or designee).

Program Support
  • Assists Supervisor with scheduling of DSP student proctors.
  • Schedules appropriate proctoring space throughout campus through the Office of the Registrar (general assignment classrooms), or academic departments (departmentally controlled space).
  • Coordinates requests for accessible furniture as a testing accommodation.
  • Assists the Coordinator of Test Taking Accommodations with evening proctoring as needed.

Database Management
  • Maintains records in appropriate database systems. Uses the Test taking Accommodations & Services database to process and track requests for test taking accommodations and services.

  • Compiles data, and assists in the completion of reports.
  • Provides administrative support.
  • Other duties as assigned.

Required Qualifications
  • Ability to work independently and collaboratively.
  • Strong organizational and time management skills.
  • Effective written and interpersonal communication skills.
  • Demonstrated ability to effectively interact with staff, students, and faculty.
  • Detail oriented.
  • Experience with various software applications (Microsoft Word, Excel, and Power Point).
  • Experience using Google Drive.
  • Knowledge of PC and Mac operating systems.

Preferred Qualifications
  • Experience providing administrative support in an academic environment.
  • Basic knowledge of assistive technology and assistive technology.
  • Experience with FileMaker.
  • Knowledge of the legal framework involving accommodations for students with disabilities through state and federal law and regulations.

Salary & Benefits

This is a non-exempt, biweekly paid position. Hourly pay range of the position is $22.07- $25.09, commensurate with experience.

For information on the comprehensive benefits package offered by the University visit:

How to Apply

Please submit your cover letter and resume as a single attachment when applying.

Conviction History Background

This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.

Equal Employment Opportunity

The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For more information about your rights as an applicant see:
For the complete University of California nondiscrimination and affirmative action policy see:

To apply, visit

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