Classification Title: Technology Support Specialist, Contributing
Working Title: Data Management & Technical Support Lead
Department: Academic Programs
Position Location: Morganton, NC
Position Number: 65032731
Posting Date: 5/28/2021
Closing Date: 7/7/2021, 5 p.m.
Position Type: 12 Month, SHRA, FLSA Nonexempt, 1.0 FTE
Hiring Salary Range: $42,593 - $54,109
We invite and welcome all applications for employment within our institution. NCSSM is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity or expression, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran. If you are an individual with disabilities requiring accommodations in the application and interview process, please contact us at (919) 416-2662.
Description of Duties:
This position, located on the new NCSSM campus in Morganton, will report to the Provost. It will provide data management, reporting and expert technical assistance for the critical data processes of Academic Programs, primarily the Office of Admissions and the Office of the Registrar. Additional responsibilities within Academic Programs include assisting Mentorship and Research with their admissions process, hosting a few large event Zoom webinars and other duties as assigned.
Additionally, this position will liaise with NCSSM’s Information Technology department to lead the training and technical assistance for the Student Information System and Enrollment Management System (currently Blackbaud) across the institution. This position will keep abreast of system upgrades, help train new employees and assist Blackbaud users with role configuration, imports, reporting, and how to leverage the technology to create efficient workflows.
Knowledge, Skills, and Abilities:
Technical Knowledge: Thorough knowledge of technology principles and terminology associated with data management, reporting and technical support. Ability to mentor or train peers and others. Knowledge of appropriate data security measures.
Technical Solution Development: Ability to work within an academic setting to provide technical expertise to create solutions for efficient workflows. Thorough knowledge of the technologies and systems with the capability of supporting these technologies. Ability to independently apply technical judgment to work assignments to achieve desired outcomes. Ability to interact with hardware and software vendors as appropriate to solve problems.
Technical Support: Ability to independently resolve non-routine problems based on existing documentation/training/resources. Knowledge of diagnostics on a variety of software and/or hardware. Ability to determine client needs and effectively communicate back to technical experts and ability to follow-up to ensure client satisfaction. Ability to act as a technical resource to others.
Planning and Organizing: Ability to manage tasks independently, develop a work schedule and monitor progress against defined parameters with minimal supervision. Ability to effectively contribute to planning within Academic Programs and Information Technology.
Project Management: Ability to actively participate to ensure project success. Ability to complete project responsibilities independently and effectively.
Customer Service: Ability to take ownership of client issues and independently seek solutions.
Minimum Education and Experience:
Associate degree in Computer Information Technology, Computer Technology Integration, Networking Technology, or related areas and two years of experience in data management/technical support; or
• Bachelor's degree from an appropriately accredited institution and three years of experience in data management/technical support, or a
• Bachelor's degree in Computer Science, Computer Engineering, Math or Engineering from an appropriately accredited institution and one year of experience in data management/technical support, or
• equivalent combination of education and experience.
Preferred Skills and Experience:
• Two years’ experience using/supporting a Student Information System and/or Enrollment Management System, preferably Blackbaud
• Proven ability to adapt quickly to new technologies
• Excellent spreadsheet skills, scripting a plus
• Experience training others to use technology
• Exceptional communication skills, including the ability to communicate clearly and work with team members in various locations is a must
• Experience working in Admissions or a Registrar’s Office is preferred
• Basic SQL skills and ability to customize reporting in Crystal Reports or MS Access is a plus
• Experience working with Atlassian’s Jira ticketing system or Confluence is a plus
North Carolina School of Science and Mathematics (NCSSM) challenges academically talented students from across the state with a comprehensive curriculum including highly specialized courses in science, technology, engineering/computer science, and mathematics. NCSSM opened in 1980 as something of an academic experiment: Would something excellent happen if we gathered together a highly motivated and diverse student body with a critical mass of equally motivated, accomplished, credentialed, and diverse faculty within a space dedicated to the power of the scientific method? Four decades later, NCSSM has built a firmly rooted reputation as an academic powerhouse, educating intellectually gifted students from every corner of the state, representing rural and urban communities, and all socioeconomic and ethnic backgrounds. Eleven states and several countries worldwide have since used NCSSM as the model for their own programs.
How to Apply:
Submit electronic application, resume, and cover letter via: http://www.governmentjobs.com/careers/northcarolina/.
Please create an account, search for the AP Data Management & Technical Support Lead position vacancy, and submit the online application.
NCSSM is an EEO/eVerify/VEVRAA Employer