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Police Communications Manager

Florida State University
Tallahassee, FL

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Job Details

Job Title: Police Communications Manager
Location: Tallahassee, FL
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 48923

This position is employed in Tanner Hall at the Florida State University Police Department on a full time basis.

Equal Employment Opportunity

An Equal Opportunity/Access/Affirmative Action/Pro Disabled & Veteran Employer.

FSU's Equal Opportunity Statement can be accessed at:

Responsibilities The Police Communications Manager is responsible for supervisory, planning, and operation of the FSU PD communication center.

Will serve as the supervisor of the FCIC Agency Coordinator and assist with ensuring departmental compliance with Florida Crime Information Center (FCIC), National Crime Information Center (NCIC), and National Law Enforcement Telecommunications System (NLETS) policies and all persons who operate an FCIC and FCC terminals are certified in accordance with FCIC and FCC policy.

Will act as the Communication Section Training Liaison and will oversee all aspects of the Communication Training and Certification Program and test coordination through the Florida Department of Health.

Coordinates and meets with University partners with regards to all systems in the Dispatch Center, i.e. fire alarms, intrusion alarms, camera systems etc. to ensure they are functioning properly and/or to coordinate their repairs, upgrades etc.

Responsible for managing the scheduling, supervision and evaluations of police communication operators and the staffing of the Communications Center.

The Police Communications Manager will also function, at times, as a Police Dispatcher if needed. Maintains radio communication with all police officers, sworn administrative personnel and investigators. Coordinates the response of emergency services to emergency situations. Monitors fire and security alarms, access control systems, and Closed-circuit Camera systems including license plate readers.


High school diploma or equivalency and five years of experience related to the duties of this position.

(Note: a combination of post high school education and experience equal to five years related to the duties of this position.)

Ability to demonstrate effective customer service skill, as well as to communicate effectively verbally and in writing.

At least three years of dispatch experience.

Experience as a dispatch manager or supervisor.

Ability to deal with crisis and manage sensitive information. Ability to differentiate emergency from non-emergency situations

Ability to demonstrate critical thinking based upon in-depth data, substantiating information, considering and respecting others' input, personal values, and ethics.

Ability to establish and maintain effective working relationships.

Ability to perform accurately in a detail-oriented environment.

Ability to utilize problem-solving skills. Ability to utilize technical skills.

Knowledge of applicable computer applications and basic computer functions. Knowledge of office practices, procedures, and etiquette.

Knowledge of emergency communications and hazard response practices, procedures, and protocols.

Valid State of Florida 911 Public Safety Telecommunication Certificate.


Experience in law enforcement environments, specifically office settings.

Supervisory experince.

Contact Info

Please contact Captain Jason Trumbower at 850-644-1379.

Anticipated Salary Range

Salary range is mid-40.000's to low-50.000’s, commensurate with education and experience.

Pay Plan

This is an USPS (University Support Personnel System) position.

FSU Total Rewards

FSU offers a robust Total Rewards package. Visit our website to learn more about our Compensation, Benefits, Wellness, Recognition, and Employee Development programs.

Use our interactive tool to calculate Total Compensation options based on potential salary, benefits and retirement contributions, earned leave, and other employment-related perks.

Criminal Background Check

This position requires successful completion of a criminal history background check, to include fingerprinting. The background check will be conducted as authorized and in accordance with University Policy 4-OP-C-7-B11.

How To Apply

If qualified and interested in a specific job opening as advertised, apply to Florida State University at If you are a current FSU employee, apply via myFSU > Self Service.

Applicants are required to complete the online application with all applicable information. Applications must include all work history up to ten years, and education details even if attaching a resume.

Veterans' Preference

Certain service members and veterans, and the spouses and family members of the service members and veterans, will receive preference and priority in employment and are encouraged to apply for the positions being filled. For information on who may be eligible for Veterans' Preference, click here or call FSU Human Resources at (850) 644-6034.

IMPORTANT: In order to claim Veterans' Preference, applicants must upload a DD-214 (and other documentation, as applicable) with their online application prior to the closing date of the job opening.

Tobacco Free Campus

Effective January 1, 2014, tobacco use, including simulated tobacco use, is prohibited on property, interior and exterior, owned or managed by Florida State University. This policy applies to all Florida State University students, employees, consultants, contractors, visitors, and external individuals.


Working at Florida State University

One of the nation's elite research universities, Florida State University — with the Carnegie Foundation's highest designation, Doctoral/Research University-Extensive — offers a distinctive academic environment built on its cherished values and unique heritage, welcoming campus on the oldest continuous site of higher education in Florida, championship athletics, and prime location in the heart of the state capital.

Combining traditional strength in the arts and humanities with recognized leadership in the sciences, Florida State University provides unmatched opportunities for students and faculty through challenging academics, cultural discovery and community interaction.

Underlying and supporting the educational experience at Florida State University is the development of new generations of citizen leaders, based on the concepts inscribed in our seal: Vires, Artes, Mores — Strength, Skill and Character.

Epitomized by recently named Rhodes Scholars Garrett Johnson and Myron Rolle — elite athletes and scholars committed to public service — and Joseph O'Shea — a campus and community leader as well as a top scholar — Florida State's 40,000 students are dedicated to academic excellence and providing leadership in our complex world.

Florida State University's 16 colleges offer more than 275 undergraduate, graduate, doctoral, professional and specialist degree programs, including medicine and law, covering a broad array of disciplines critical to society today. Each year the University awards over 2,000 graduate and professional degrees.

With its impressive breadth of leading graduate, professional and undergraduate programs, Florida State University is a demanding, intellectually stimulating, yet warm and caring environment for students and faculty. Recognized nationally for its commitment to diversity, Florida State University is a national leader in the number of doctorates awarded to African-American students and in the graduation rate of African-American undergraduates. Its College of Medicine and College of Law are ranked in the nation's Top 10 for Hispanic students.

Florida State University's arts programs — dance, film, music and theatre — rank among the finest in the world, offering an arts education comparable to leading conservatories. Its creative writing program is ranked among the nation's best and is home to the most consistently honored and published student body in the United States. Florida State is responsible for governance of the John and Mable Ringling Museum of Art and associated arts programs, one of the largest museum/university complexes in the nation.

Other programs consistently included in the top public university list include physics, chemistry, political science, psychology, criminology, public administration, library science, information, human sciences, business and law.

At the Ph.D. level, interdisciplinary programs draw on notable research faculty strengths that transcend the traditional disciplines, including neuroscience, molecular biophysics, computational science, materials science and research at the National High Magnetic Field Laboratory—home to the world's most powerful magnets.

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