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Manager of Conference and Guest Housing

Boise State University
Boise, ID
Closing date
Jul 1, 2021
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Job Details

Job no: 495752
Work type: Non-Classified/Professional
Location: Boise, ID
Categories: Housing, Student Services

About Us:

Boise State University, powered by creativity and innovation, stands uniquely positioned in the Northwest as a metropolitan research university of distinction. Learn more about Boise State and the City of Boise at Boise State University is committed to increasing the diversity of its faculty, staff, students, and academic program offerings and to strengthening sensitivity to diversity throughout the institution. Boise State University is an affirmative action/equal opportunity employer, and members of historically underrepresented groups are especially encouraged to apply. We are a welcoming campus that supports diversity and inclusion.

Job Summary/Basic Function:

Under the general supervision of the Associate Director for Housing Operations, the Manager for Summer Conference and Guest Housing’s role is to oversee operations of all guest housing, and develop and directly manage all aspects of the department’s summer conference and guest housing program.

Level Scope:

Provides immediate supervision to a unit or group of operational or technical employees. Sets and delegates day-to-day tasks to achieve operational objectives. A portion of time may be spent performing individual tasks related to the unit; however, supervisory activities must constitute a primary part of the job. Supervises unit operations to ensure compliance with departmental or campus policies, procedures, and defined internal controls. Problems typically involve a single area, process or constituent group. Ensures accountability and stewardship of campus resources (operational, financial, and human) in compliance with departmental standards and procedures.

Essential Functions:

Conference and Guest Housing Administration

  • Coordinate all aspects of the conference and guest housing operation including: short term faculty/staff/guest housing and summer conferences
  • Ensure reservations for Housing & Residence Life, Student Union, Boise River Café, University Catering/Dining, Parking, in addition to other space, are comprehensive and complete per client needs
  • Establish a comprehensive conference calendar for at least five years in advance
  • Ensure a single statement, contract, and point of contact for clients when doing a comprehensive booking through Conference & Guest Housing
  • Negotiate rates and service availability with service providers and clients
  • Monitor facility conditions and maintenance needs for summer conferences and faculty/staff/guest housing – make customer centric modifications when necessary
  • Oversee facility turns during the summer conference season
  • Monitor linen usage, order replacements when necessary
  • Create online application and manage the intake flow for all faculty/staff/guest short housing requests
  • Partner with guest sponsors to ensure housing requests fit the availability and amenities needed
  • Work with H&RL facilities and operations and FO&M to maintain our rental standards
  • Lead clients and staff in the logistics of planning implementation of over 60 summer conferences with unique programming, needs, and requirements – from initial inquiry to completion
  • Coordinate and manage multiple conferences of varying sizes (10-1,500) simultaneously while upholding strong customer service
  • Manage the scheduling, leasing, and management of all short-term housing rentals
  • Develop and execute specific group registration and check-ins for conferences, regardless of location, group size, or needs
  • Respond and assist to group emergencies or disciplinary issues as needed

Business Operations and Fiscal Management

Marketing and Sales

Internal and External Group Relations

Staff Management

  • Motivate and provide direction for Conference & Guest Housing teams
  • Hire, train, supervise, manage work flow, and evaluate Summer Conference Housing Coordinator and student staff positions
  • Handle employee relations issues, timesheets, payroll approval, and other HR related tasks
  • Lead regularly scheduled staff meetings
  • Meet with staff individually on a regular basis
  • Plan and provide comprehensive training for all Conference & Guest Housing staff
  • Assist in the education, development, and employability of a large team of employees
  • Review and modify training as need to effectively prepare a proactive and cohesive team

Knowledge, Skills, Abilities:

  • Knowledge of, and experience with, residence hall operation.
  • Excellent administrative and organization skills.
  • Understanding and application of Student Development Theory.
  • Knowledge of social justice and skills to interact with a diverse student population.
  • Ability to think critically in times of crisis.
  • Supervision, development, and evaluation of student staff/leaders.
  • Customer service knowledge with strong written and oral communication skills.
  • Innovative problem-solving.
  • Budget oversight/management.
  • Experience with student conduct adjudication.
  • Ability to learn and master computer systems required for building and occupancy management.

Minimum Qualifications:

Bachelor’s degree or equivalent experience

Preferred Qualifications:

  • A Master's degree in Student Affairs, Higher Education Administration, Business Administration, Hotel and Hospitality Management, or a related field
  • At least three years of related experience, especially working in conference/guest housing and/or services, supervisory experience, and experience providing excellent customer service
  • Fluency in two or more languages

Salary and Benefits:

Salary ranges from $44,500 to $52,400 depending on experience. Boise State University is committed to offering a benefits package that provides health and financial protection plans as well as resources to promote health and well-being. Our program provides flexibility so you can choose the benefits that are right for you and your family. Learn more about our benefit options at

Required Application Materials:

Please attach to your online application a cover letter indicating your interest and qualifications for this position. Attach a resume that includes employment history (and dates of employment).

Advertised: June 11, 2021 Mountain Daylight Time
Applications close: July 1, 2021 11:55 PM Mountain Daylight Time


Working at Boise State University

Boise State University has been named one of the most innovative national universities in the country by U.S. News and World Report. Our university is designated a doctoral research institution with “high research activity” by the Carnegie Classification of Institution of Higher Education. We are home to more than 25,000 students from every state and more than 60 foreign countries.

Points of Pride:

Boise State University’s College of Education is among the top 30 public universities on the U.S. News and World Report 2020 best graduate schools list. The college has climbed in rankings every year for the last six years and offers two doctoral programs, two educational specialist degrees, 14 master’s degrees and 13 graduate certificate programs training Idaho’s future teachers and educational leaders.


Boise State’s College of Business and Economics ranked 127 out of 220 national institutions for its part-time MBA program, jumping more than 40 rankings from its previous year’s ranking of 168.


Boise State University’s College of Engineering has been recognized for its dedication to promoting diversity and awarded the Bronze Award for the 2019 ASEE Diversity Recognition Program by the American Society for Engineering Education (ASEE). The


Bronze Award is the highest level that was conferred during 2019 and distinguishes colleges who are among the nation’s leaders in inclusive excellence.


Boise State University School of the Arts will offer two new degrees in creative writing — a bachelor of arts and bachelor of fine arts — as well as a bachelor of fine arts in narrative arts beginning in fall 2018. Students at Boise State also now will be able to minor in creative writing.


Boise State students can choose from more than 200 areas of study in seven academic colleges – including the nation’s only master’s degree in raptor biology.


We’ve become Idaho’s largest graduate school through record-setting growth. A recent study showed that Boise State is one of just three universities in the nation that have ranked in the top 5 percent of graduate school growth in both of the past two decades.


Expenditures for research projects at Boise State University reached an all-time high of more than $41 million in fiscal year 2018 – an 18 percent increase over the previous year and impressive 64 percent increase since fiscal year 2014, according to data tracked by the National Science Foundation’s (NSF) Higher Education Research and Development survey.

About Our Community:

Boise State, Idaho’s largest public university, drove $667.2 million of the state’s economy in fiscal year 2015 and created 6,987 jobs across the state.  Our campus is located in one of the fastest growing high-tech cities in the nation and home to several corporate headquarters, state and federal offices, medical centers and media outlets. The city has garnered national recognition from U.S. News & World Report, Forbes and Inc. for being a great place to live, work and study, and has been dubbed one of the hottest cities for entrepreneurs. With stats like these, it’s easy to see why more than 46,000 graduates have chosen to live in the Treasure Valley after earning their degree from Boise State.

See Diversity Profile here

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