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Specialist, College Support Services

Austin Community College
Austin, TX
Closing date
Jun 25, 2021

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Administrative Jobs
Institutional & Business Affairs, Clerical & Administrative Support
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Job Details

Position Information
Highland Campus
Monday - Friday, 8:00 a.m. - 5:00 p.m.
Specialist 6/118 ($33,316.00 - $47,593.00)
FLSA Status:
Reports To:
Director, Center Operations
Criminal Background Check:
Pre-employment criminal background checks are required for all Staff and Faculty positions. Pre-employment urinalyses drug screens are also required for all top candidates considered for positions in ACC's College Police department.
General Statement of Job

To provide support in the facility operations and scheduling for the Highland Campus and Austin Community College (ACC) Centers.Description of Duties and TasksEssential duties and responsibilities include the following. Other duties may be assigned.

  • Oversees room scheduling for academic, workforce, Continuing Education, and Adult Education classes, meetings, and community events for assigned locations; runs, edits, and distributes schedule reports; coordinates with other departments and centers in finalizing class schedules for assigned locations; may need to address special technological needs as part of the scheduling/rescheduling process.
  • Coordinates all campus management requests from work orders to employee office moves for assigned locations.
  • Appraises requests for use of assigned college facilities for campus events from internal and external groups and coordinates schedules as needed.
  • Coordinates and monitors on-campus maintenance, renovations, and construction projects in collaboration with other departments (facilities, insurance, safety, etc.) and may reassign or revise schedules accordingly for assigned locations.
  • Coordinates event schedules and details with campus police, maintenance, building attendants, room set-ups, technology needs, and community members as needed; may also obtained required permits/contracts, event insurance, and receipt of fees as needed.
  • Resolves or refers campus-related concerns/complaints to the appropriate office for assigned locations.
  • Develops, documents, and maintains campus/center operations policies and procedures for assigned locations; provides information and answers questions from faculty, staff, students, and others regarding these policies and procedures including what can be posted and where for assigned locations.
  • Develops and maintains database of all contractual obligations and deadlines. Reviews and ensures accuracy of contracts for the department; researches and resolves financial and billing issues and serves as a communication liaison with outside vendors and contractors.
  • Monitors ACC Centers and Highland Campus budgets for this area; may make purchases within guidelines; tracks expenditures and prepares monthly reports.
  • Coordinates with relevant systems administrators with regard to ACC Centers technical support and problem resolution. Troubleshoots to resolve system-related problems.
  • Serves as Center Operations communication liaison and may represent supervisor at Shared Governance committee meetings.
  • Assists in coordinating the operations of all ACC Centers including providing administrative support services for facilitating hiring and training for this area.
  • Assists supervisor in planning and implementing short and long term goals for the campus and centers; provides special projects assistance as requested.
  • Prepares ad hoc financial and statistical reports for ACC Center Operations.
  • KnowledgeMust possess required knowledge and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

    Customer service techniques. Administrative processes and standards.SkillsMust possess required skills and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

    Maintaining an established work schedule. Effectively using organizational and planning skills including attention to detail and follow-through. Developing and maintaining databases for tracking and required reporting. Maintaining confidentiality of work-related information and materials. Establishing and maintaining effective working relationships. Effectively using interpersonal and communications skills, including tact and diplomacy. Coordinating catalog and credit schedule production. Creating electronic presentations, information handout packages, and activity schedules. Working collaboratively.Technology Skills

    Use a variety of spreadsheet, word processing, database, and presentation software including web and publishing software. Scheduling SoftwareRequired Work Experience

  • Two years related work experience.
  • Required Education

  • Associate degree.

    Four years of related work experience may substitute for this education requirement. Applicants who substitute work experience to meet the education requirement must use additional related work experience to meet the years of "Required Work Experience" for this position. Please note that the college reserves the right to amend these terms of substitution at any time.
  • Other Preferred Qualifications

    Knowledge of listserv creation and maintenance. Knowledge of ACC Administrative rules, policies, and procedures, ACC scheduling development guidelines and procedures. Knowledge of computer applications and experience with scheduling softwarePhysical Requirements

    Work is performed in a standard office or similar environment. Subject to standing, walking, sitting, bending, reaching, pushing, and pulling. Occasional lifting of objects up to 10 pounds.Safety

  • Work safely and follow safety rules. Report unsafe working conditions and behavior. Take reasonable and prudent actions to prevent others from engaging in unsafe practices.
  • ACC Benefits OverviewFull-time Faculty and Staffing Table employees who work in full-time and/or part-time positions at the College are eligible for ACC medical benefits effective the first of the month after their first 60 days of employment. Benefits include medical, dental, life insurance, short and long term disability, retirement plans and AD&D.

    ACC does not participate in Social Security. ACC participates in the Teacher Retirement System of Texas (TRS) and the Optional Retirement Program (ORP-Faculty Only). Part-time and Hourly employees participate in the ACC Money Purchase Plan (ACCMPP) as a retirement program required by Federal law.

    DisclaimerThe above description is an overview of the job. It is not intended to be an all-inclusive list of duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. Duties and responsibilities may change with business needs. ACC reserves the right to add, change, amend, or delete portions of this job description at any time, with or without notice. Employees may be required to perform other duties as requested, directed, or assigned. In addition, reasonable accommodations may be made by ACC as its discretion to enable individuals with disabilities to perform the essential functions.

    Austin Community College provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

    As required by the US Department of Education, employees are required to report violations under the Title IX and, under the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act), select individuals are required to report crimes. If this position is identified as a Campus Security Authority (Clery Act), you will be notified, trained, and provided resources for reporting.


    The Austin Community College District is the primary gateway to higher education and training for residents in eight Central Texas counties. ACC is among the fastest-growing community colleges in the country, providing access to valuable programs and services that change lives and benefit communities.

    Mission and Vision

    The Austin Community College District values and respects each individual student. We promote student success and improve communities by providing affordable access, through traditional and distance learning modes, to higher education and workforce training in the eight-county service area. Community colleges have a diverse, four-part mission:

    • General education and academic transfer
    • Workforce education
    • Foundation programs to get students college-ready
    • Lifelong learning (Continuing Education)


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