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Technology Support Analyst I

Sam Houston State University
Huntsville, TX
Closing date
Jul 14, 2021

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Institutional & Business Affairs, Clerical & Administrative Support
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Job Details




Technology Support Analyst I

FLSA status:


Hiring Salary:

$2,520 – $3,708 per month

Occupational Category:



SHSU Online

Open Date:


Open Until Filled:


Educational and Experience Requirement:

Associate’s Degree or sixty hours of college credit and two years’ experience required. Strong customer service experience and a working technical knowledge both Windows and MacOS operating systems, internet browsers, Microsoft Office, and basic multimedia software is preferred. A combination of education, experience, and/or training that would produce the required knowledge and abilities could be considered.

Nature & Purpose of Position:

Provides comprehensive support both of a technical and non-technical nature for the University’s Learning Management System and associated third-party software in support of Sam Houston State University’s online education efforts.

Primary Responsibilities:

Provides the necessary instruction, direction and support to resolve issues escalated to the SHSU Online Support Desk. Provides technical support and guidance to users of the Blackboard Learning Management System (LMS) or associated third-party software. Proactively reviews software and hardware to seek ways to continually enhance the student and faculty experience. Provides training to faculty or students in one on one or group sessions. Participates in projects assigned to the SHSU Online Support Desk, audits support desk data systems, creates help guides/documentation and creates/maintains accurate reports. Provides guidance and instruction to student employees of the SHSU Online Support Desk. Performs other related duties as assigned.

Other Specifications:

Ability to set priorities and procedures for accomplishing tasks in an ever changing environment. Developing solutions to seemingly new situations and issues on a regular basis. Work is of moderate technical complexity and problems are resolved based on knowledge from training, experience and/or college level courses. Policy interpretation is limited to situations which have been previously defined and where parameters have been established. Requires a high level of confidentiality and integrity. Receives general supervision/direction but requires the ability to work unsupervised to meet the goals of the Support Desk. This a full time, benefits eligible position (40 hours per week).

Full Time Part Time:

Full Time


EEO Statement:

Sam Houston State University is an Equal Employment Opportunity/Affirmative Action Employer and Smoke/Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, creed, ancestry, marital status, citizenship, color, religion, sex, national origin, age, veteran status, disability status, sexual orientation, pregnancy, or gender identity or expression. Sam Houston State University is an “at will” employer. Employees with a contract will have additional terms and conditions. Security sensitive positions at SHSU require background checks in accordance with Education Code § 51.215.


For more than 140 years, Sam Houston State University (SHSU) has been preparing students for meaningful lives of achievement. Its motto, "The measure of a Life is its Service," echoes across SHSU's eight colleges and beyond campus through student research, creative endeavors, service learning, volunteering and more. SHSU is an inclusive institution whose mission is to provide high quality education, scholarship, and service to student and to regional, state, national and international constituencies. 

SHSU offers over 90 bachelor degree programs, over 55 masters and 11 doctoral programs, including the nation’s first PhD in Forensic Science, SHSU offers an exceptional college experience. SHSU is classified as a "Doctoral Research University" by the Carnegie Commission on Higher Education. The Chronicle of Higher Education named Sam Houston State University among the nation's best universities to work for in nine consecutive years "Great Colleges to Work For" survey results.

SHSU is a university that thinks big but feels small. With a student population of over 21,500 students, SHSU prides itself with creating a close community. Located in the "piney wood" region of East Texas, Huntsville is less than an hour's drive north of Houston, which enables the university community to maintain a small town atmosphere with easy access to the nation's fourth largest metropolitan area. 

Sam Houston State University is an Equal Employment Opportunity/Affirmative Action Plan Employer and Smoke/Drug-Free Workplace.  

A member of The Texas State University System  

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1905 University Avenue
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