Business Systems Analyst

University of Massachusetts Medical School
333 South St

View more

Administrative Jobs
Institutional & Business Affairs, Business & Financial Management, Technology, Analysts & Programming

Job Details



Under the direction of the Director or designee, the Business Systems Analyst will be responsible for assisting the Product Owner in supporting the delivery of information technology products at the UMass Medical School. The Business Systems Analyst will adhere to UMMS’s agile framework guidelines, with the goal of ensuring quality deliverables that achieve customer satisfaction.


The Business Systems Analyst will be responsible for interpreting the business and clinical requirements of various programs, and to translate these requirements into functional requirements via features, user stories, leveraging wireframes or other deliverables to facilitate the creation, modification or enhancement of critical applications. The Business Systems Analyst will be a key contributor in the implementation of these projects as well as providing ongoing product support. 





  • Accountable for developing subject matter expertise for the products and customers that their development team serves as well as understanding how to help drive delivery within the empowered team’s working agreement and definition of done.
  • Compose User Stories including necessary tasks and acceptance criteria under the direction of the Product Owner or in the capacity of acting Product Owner for smaller efforts.
  • Develop, adapt, and facilitate scrum framework including backlog through all sprints of product release phases and capable of serving as acting Scrum Master as necessary.
  • Assist the Product Owner in leading and communicating the release plan for the product.
  • Work directly with Best Practice leader to create and contribute to the Agile Development Framework for individual teams.
  • Actively engage with other product owners, business system analysts and scrum masters in developing a comprehensive strategy around the development of IT products and services.
  • Contribute meaningfully in the evaluation and acquisition of related software, products, and services as needed by clients as an in-house technologist.
  • Work with Product Owners, Customers, Development Team, QA and/or Dev Ops Support and key technical resources to identify stories to be added to the backlog.
  • Support ordering and managing of the backlog of user stories and product defects to ensure that the work defined for the team is meaningful to the customer, yet realistic and attainable for the development teams.
  • Assist in the planning, coordinating, and documenting product related development activities of large scale and highly visible projects that will vary in scope and affected business units.
  • Assist in the QA process to ensure that functionality meets definition of done and meets acceptance criteria of user stories.
  • Assist in the on-going communication with all appropriate parties to ensure that the product's objectives, scope, and expected deliverables throughout the product/project delivery lifecycle are effectively socialized with all stakeholders.
  • Work with development teams as an effective communication facilitator to address questions and concerns regarding user stories or other artifacts developed during sprints.
  • Intersect with development for committing backlog items to sprint deliverables (where needed assist PO with negotiation process to define what gets put in each iteration/sprint).
  • Participate in "Post-Live" retrospectives of releases to review whether the delivery met expectations and to identify potential areas for improvement. Documents results of retrospective and recommendations
  • Perform other duties as required.


  • Bachelor's degree in computer science, information management technology, or equivalent experience.
  • 3 years demonstrated experience of influencing the decision-making process within in an incremental software delivery model, experience working in an Agile/Scrum framework, SDLC or Rapid Application development environment, experience working with technology teams in the implementation of infrastructure, security and engineering enterprise product software, and an established track record of delivering on commitments
  • Excellent written and oral communication skills who can easily tailor message and communication style based on the defined audience, including vendors.
  • Effective listener, who can translate and communicate needs and motivate teams to achieve measureable results that improve upon the current business process
  • Demonstrated ability to be innovative, flexible, engaging and empowered throughout the delivery cycle
  • Ability to generate solutions that solve customers’ needs while adhering to software development best practices.
  • Ability to understand customer needs and their business challenges as it relates to the product/application development lifecycle and ensuring a high level of customer engagement during delivery
  • Ability to work seamlessly within any of the defined software delivery models
  • Strong organizational skills and the ability to handle multiple products concurrently
  • Ability to travel to off-site locations
Additional Information


  • Prior consulting experience
  • CSM or PSM certification
  • Familiarity with road mapping tools such as Aha or Agile delivery tools such as TFS.


Realize Your Opportunities – A Career at UMASS Medical School

Inside Workings at UMASS Medical School

The University of Massachusetts Medical School (UMMS), the Commonwealth's only public medical school, is proud of our role in serving the people of Massachusetts. Although, its the inside workings of UMMS that makes the difference.

Mission and Culture

  • We’re serious about our mission and about our people. 
  • Real World Impact - Our people get excited about our mission of real-world impact in health sciences education, research and public service.
  • International Prominence and New Opportunities - As this institution has grown to national – and international – prominence, we’ve found new opportunities to train tomorrow’s physicians, nurses and scientists,  discover causes of and cures for disease and help improve the quality of health care.
  • Deep Commitment - With our clinical partner, UMass Memorial Health Care, and our other teaching affiliates, we share a deep commitment to national distinction in patient care.
  • Valued Partnerships – UMMS partners with Commonwealth Medicine, the health care consulting arm of UMMS. Also, UMMS partners with MassBiologics in scientific collaborations, technology management and creating partnerships for the development of products for the benefit of patients.  These valued partnerships help us to provide services and programs to help meet our needs at UMMS and the public.
  • Proud Contributors - People at UMMS enjoy the feeling of going to work every day knowing what they do is truly important and worthwhile.
  • Complementary and Inseparable - These varied parts of our mission and culture are complementary and inseparable.                 


UMMS, the state’s first and only public academic health sciences center, educates physicians, scientists and advanced practice nurses to heal, discover, teach and care, with compassion.  UMMS is a world-class institution with opportunities to match. 

Competitive Compensation – UMMS offers salaries that are competitive with Worcester-area employers. When combined with our generous benefits, perks, and paid time off, many job seekers are surprised to find a total rewards package that matches or exceeds their current situation.

Targeted Hiring Process – At UMMS, there are actually multiple hiring processes for different segments of our workforce.  In nearly all cases, UMMS hiring process is decentralized, with qualified candidates screened and referred to an academic officer or manager with hiring authority.

24/7 Access to Employment Opportunities – iCIMS is our online job search and application system.  iCIMS is available 24/7 to provide you with a convenient and up-to-date view of the available employment opportunities across our campuses. Updates are made daily and include all faculty and non-faculty position listings from every school and department within the UMMS. When you identify a position you are interested in and qualified for, apply online. New opportunities become available frequently so it pays to check back often!


With outstanding benefits, competitive pay, extensive learning opportunities, and a stimulating and attractive work environment, UMMS may be exactly the employer you’ve been looking for.

• Superior Benefits - UMMS offers a wide range of benefits and perks that invite comparison with the best employers in the Worcester area – and with academic institutions anywhere. UMMS provides superior medical and dental coverage for you and your family, fully funded retirement plans, generous time off, a Tuition Assistance Plan – and much more.

• People Centered - UMMS is an employer, but it is also a community. Its comprehensive medical and dental benefits, retirement plans, and even paid holidays reflect an institution built around people, with a deep respect for their differences and needs.

• Commitment to Healthy Living - UMMS provides resources to help you balance work and life and encourages healthy living through great programs and discounts for fitness, physical activity, weight management, nutritional counseling and general wellness available through our health insurance plans.

• Breadth of Offerings - Above all, the breadth of UMMS offerings set the School apart and makes it an environment favored by all sorts of smart, career-savvy people.

Apply for a Job

As an equal opportunity and affirmative action employer, UMMS recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds.

Online - To view all job opportunities and apply online, visit and click on the “Careers” tab.

Start Now and Realize Your Opportunities!

A History of Making Vital Improvements - UMASS Medical School Milestones

1962: Legislation establishes University of Massachusetts Medical School
1970: First medical students begin classes in Shaw Building
1974: First class graduates 16 MDs
1979: PhD program begins
1986: Graduate School of Nursing opens
1986: PhD program becomes Graduate School of Biomedical Sciences
1994: Graduate School of Nursing initiates PhD program
1998: UMass Clinical System and Memorial Health Care merge to form UMass Memorial Health Care
2001: Lazare Research Building opens
2002: Campus Modernization begins on the University Campus
2004: Graduate Entry Pathway Program established at the Graduate School of Nursing
2005: PhD Program in Clinical & Population Health Research established at the Graduate School of Biomedical Sciences
2005: Massachusetts Biologic Laboratories opens new manufacturing and filling facility in Mattapan
2006: Craig Mello, PhD, Blais University Chair in Molecular Medicine and Howard Hughes Medical Institute Investigator, is awarded the Medical School's first Nobel Prize. Dr. Mello shared the 2006 Nobel Prize in Physiology or Medicine with Andrew Fire, PhD, of Stanford University, for their discoveries related to RNA interference.
2007: Michael F. Collins, MD, is named chancellor and Terence R. Flotte, MD, is named dean of the School of Medicine.  
2009: Groundbreaking for the Albert Sherman Center, a 500,000-square-foot research and education facility slated for completion in 2012.
2010: Ambulatory Care Center opens
2012: The Albert Sherman Center, a 500,000-square-foot research and education facility, completed and opens

Find Us
United States

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert