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Programmer IV

Holyoke Community College
Holyoke, MA

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Administrative Jobs
Institutional & Business Affairs, Registrar & Student Accounts, Technology, Analysts & Programming
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Job Details

Under the general supervision of the Registrar, the Programmer IV, provides support to the Office of the Registrar through system support for Banner, Degree Works and EAB Academic Planning. This position will be responsible for developing and maintaining program and course revisions, maintaining pathways and curriculum information including ensuring accuracy in print and electronic materials. Work directly with the Registrar and in collaboration with the Information Technology Division and Advising Center to ensure integration and compatibility of student data elements used in the management of student records.

  • Functional lead user of DegreeWorks who understands how components of the system interoperate and impact output and audit results including, but not limited to: building and maintaining DegreeWorks programs, courses and pathways using Scribe; Batch updates; and coordination of software upgrade testing activities for the Degree Works system in collaboration with the Registrar and IT. Creates test plans and tests enhancements, new technology initiatives and functionality, and/or system upgrades to administrative systems in collaboration with IT.
  • Responsible for creating and maintaining EAB Academic Plans.
  • Works in collaboration with IT and the Registrar in all areas related to student information system configuration and testing; Troubleshoots problems and acts as a point of contact for particular Degree Works issues.
  • Responsible for creating, maintaining, and revising official college curriculum in DegreeWorks and Banner.
  • Serves as system support for the Banner and Degree Works platforms and other systems as assigned.
  • Documents processes and procedures for the Degree Works applications and other assigned projects.
  • Identifies, researches and resolves programming, data, or system software problems, frequently on an individual basis in consultation with other staff members and/or users.
  • Estimates time and effort for development tasks and coordinates with the Registrar for incorporating estimates into project schedules.
  • Contributes to the design of information systems and business solutions to support the functional areas by documenting business requirements and testing the implementation of enhancements or new functionality.
  • Works collaboratively with stakeholders to define data needs and to design reports and automation of processes for the Student Records office.
  • Has functional knowledge and experience as well as the understanding of the systems, processes, and data flows for the functional areas within Banner, DegreeWorks and other relevant systems.
  • Responds to end-user questions, issues related to Degree Works.
  • Maintains and updates departmental queries and reports.
  • Presents training sessions on Degree Works, as required.
  • Opens, monitors and manages support cases with Ellucian as needed.
  • Reports on work accomplishments and identifies system issues in a logical, clear, and thorough manner.
  • Assists with administrative tasks, included by not limited to graduation tasks as it relates to Degree Works audits.
  • Other duties as assigned.
  • Qualifications


  • Associate’s degree in Computer Information Systems;
  • Minimum of three years’ experience working with relational databases and SQL;
  • Must be detailed oriented;
  • Skilled in effective business and interpersonal communication;
  • Skilled in end user support;
  • Ability to function effectively in a changing and often busy environment;
  • Proficiency in oral and written communication;
  • Demonstrated interpersonal skills and ability to interact and collaborate with a variety of constituencies including staff, faculty, and students;
  • Ability to work independently as well as a team;
  • Ability to work in a diverse environment.
  • *A comprehensive list of duties may be found at the Massachusetts Human Resources Division- Classification Specification under the “EDP Programmer Higher Education Series.”

    Bachelor’s degree; Experience with Banner SIS Degree Works including Scribe, Transit, Surecode, and Crystal Enterprise.

    EQUIVALENCY STATEMENT: Applicants who do not meet the qualifications as stated above are encouraged to put in writing precisely how their background and experience have prepared them for the responsibilities of this position.

    Full-Time, AFSCME Unit Position

    Funding Source: State

    Hours: 37.5 hours per week; weekends and evenings may be required as needed.

    - All candidates must have legal authorization to work in the United States. HCC is not sponsoring H1B Visa.
    - Pre-Employment Background check, including Criminal History will be conducted for all positions.

    Holyoke Community College is committed to excellence and opportunity through diversity in education and employment. Holyoke Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, creed, religion, color, gender, sexual orientation, age, disability, genetic information, maternity leave, and national origin, in its education programs or employment.


    Working at Holyoke Community College

    Since its founding in 1946, Holyoke Community College has focused on inspiring futures through education and training, access, and engagement. The goal is simple-exceptional preparation for personal and professional success through education for all learners.

    HCC's highly-qualified, committed faculty and staff engage learners through innovative, relevant instruction and comprehensive student support services, ensuring that our students are well prepared for their next step in life-whether to transfer to a four-year institution, to advance in a career, to build skills, or simply to enhance their quality of life.

    HCC faculty and staff support students in discovering their academic abilities and career aptitudes for the future they choose. We think they'll find that HCC provides the best start for attaining their goals, for one of the best dollar values in education today.


    Located in Western Massachusetts' scenic Pioneer Valley, HCC draws students from more than 70 cities and towns throughout the region and from beyond. As a gateway to quality, accessible education and career advancement, more than 100,000 students have come through the doors seeking to realize their dreams and aspirations. HCC boasts the largest enrollment and awards the highest number of associate degrees and certificates among Western Massachusetts community colleges. At the college's 65th commencement in May 2012,a total of 1,000 students received approximately 1,026 associate degrees and certificates. Graduates ranged in age from 18-80, and came from 70 Massachusetts towns, as well as Connecticut, New Hampshire, Vermont, and from as far away as Florida, Michigan, Missouri and South Carolina. Our international grads included citizens of Israel, Malawi, Peru and South Korea.


    HCC offers more than 100 associate degree and certificate options, as well as adult basic education/GED programs, education and training for business and industry, and noncredit community service personal and professional enrichment courses. To accommodate students' busy lives, HCC offers day, twilight, evening, weekend, and online classes. Academic programs, in a variety of disciplines, are designed for immediate career entry or for transfer to four-year institutions. Plus, for those seeking additional intellectual challenge in their coursework, HCC is known for its exceptional learning communities (team-taught interdisciplinary courses organized around a common theme) and its Commonwealth Honors program, among other programs and services.


    HCC has the highest transfer rate of any community college statewide, holding articulation agreements with more than 27 colleges and universities. Many students attend HCC with the intention of transferring to a four-year college or university. And many do so after graduating-often with generous and even full scholarships-to public and private four-year colleges and universities across the country. Locally, HCC is the largest feeder institution for Westfield State College and UMASS Amherst.

    Immediate career entry

    HCC offers short-term certificates and training for students whose goal is immediate career entry. HCC's Career Center provides additional assistance in helping students obtain employment in the region's many workplaces.

    A vibrant community resource

    Throughout the year, HCC is home to numerous recreational and cultural activities and events that are open to the community. View an art exhibit at the Taber Art Gallery, catch a live performance at the Leslie Phillips Theater, enjoy the college's annual Jazz Festival, or come watch one of HCC's competitive varsity athletic games. HCC has the largest disc golf course in Western Massachusetts, and it's free and open to the public.

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