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Records and Registration Associate

Towson University
Towson, MD
Closing date
Jun 28, 2021

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Administrative Jobs
Academic Affairs, International Programs
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Job Details

Review and convert student records and transcripts from legacy student database systems into PeopleSoft and other student database systems. Coordinate with the technology team as needed to troubleshoot and resolve student record issues. Requires high attention to detail. Provide customer service at the Registrar's Service Center counter to students, faculty and campus community. Answer PeopleSoft inquiries, screen and respond to emails sent to [email protected], answer phone calls and refer to appropriate departments. Enter registration as requested by all students each semester while being aware of policies regarding credit load limits and department consent required by departments. Assist students in alternate selection of course availability when the primary courses are not available  or cancelled. Assist students with online registration issues (waitlist, prerequisites and closed courses). Process change of grades, approved third attempt of a course and repeated courses. Assist faculty and staff with the input of final grades at the end of the semesters. Assist in correcting records for graduating students so they may receive their degree in a timely manner. The same records correction process applies to the graduating seniors. Process change of majors and minors of students' academic program/plan. Process change of name requests. Participate in special projects as assigned. Process transfer petition forms to post transfer credits. Verify form is approved and official transcript from the other institutions which proper course and grade are notated. Input data from approval petition and official transcript into PeopleSoft to be recorded on the student's official Towson University transcript. Post study abroad courses on academic record approved by the Study Abroad Office. Assist department administrative assistants with class schedules input into PeopleSoft. Receive and input departments' class schedules into PeopleSoft. Assist Chairpersons and Administrative Assistants with proofing schedules and inputting changes as requested. Proofread room assignments and schedules to ensure that all changes and corrections have been noted. Maintain and retrieve student electronic academic folders. Scan documents into Imaging system (ImageNow) for archival purposes. Index documents to the proper student account, retrieve and then shred. Assist with student inquiries and resolve conflicts or missing information.

High school diploma or equivalent.

Two years of experience providing administrative support.

Must have superior customer service skills.

Must be computer literate.

Knowledge of PeopleSoft and Image Now a plus.


Except for qualifications established by law, additional related experience and formal education in which one has gained the knowledge, skills, and abilities required for full performance of the work of the job class may be substituted for the education or experience requirement on a year-for-year basis with 30 college credits being equivalent to one year of experience.


A Criminal Background Investigation is required for the hired candidate and the results may impact employment.

Organization: Academic Affairs Division
Primary Location: Main Campus
Job Posting: Jun 11, 2021


Towson CampusTowson University (TU; was founded in 1866, is recognized by U. S. News and World Reports as one of the top public universities in the Northeast and Mid-Atlantic regions, and is Baltimore’s largest comprehensive university, and the largest public, comprehensive institution in the University of Maryland System. TU enrolls over 18,000 undergraduates and nearly 4,000 graduate students across six academic colleges (business, education, fine arts, health professions, liberal arts, science & mathematics), has over 865 full-time faculty, and offers more than 65 bachelor’s, 45 master’s, and 5 doctoral programs. Towson University offers many cultural, educational and athletics programs and events that are open to the public ranging from concerts and lecturers to Division I college sports.

Towson Students Our centrally located campus sits on 330  rolling green acres and is 10 miles north of  Baltimore, 45 miles north of Washington  D.C., and 95 miles south of Philadelphia.  The town of Towson, MD. has a population  of approximately 52,000, with tree-lined  streets, shops, restaurants, movies, bookstores, a county library branch, live music venues, and is in walking distance of the TU campus. Towson was established in 1750 and is the seat of Baltimore County government.

Check out Towson University's Youtube channel!

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