req5692

Campus Health and Wellness

www.health.arizona.edu

Main Campus

Tucson, AZ USA

The University of Arizona, Campus Health Service’s (CHS) Counseling & Psych Services (CAPS) department is seeking three reliable, responsive and professional candidates for the position of Medical Administrative Assistant. These positions demand high levels of judgement and discretion, comfort and sensitivity to a wide array of cultural and individual differences and lifestyles. These positions also require consistent attendance, the ability to multitask despite frequent interruptions, an ability to remain calm under pressure, and a helpful demeanor; both in person and over the phone. In addition to reception and phone duties, frequent interface with computer systems is necessary. The position will perform a variety of duties assisting the operation of the CHS Psychiatrists and Psychiatric Nurse Practitioners. It involves a combination of clerical duties and basic medical intake procedures, interfacing with students (patients), parents, medical staff, pharmacies and other counseling and medical providers.

The CHS was the first fully accredited college health service in the nation and in the Princeton Review, the CHS has been ranked in the top 4% for Best Health Services for the past five years. The CHS is committed to positioning itself as an exceptional student health center by fostering an inclusive culture that encourages, supports, and celebrates the diverse backgrounds of our employees and the community we serve. It is a diverse organization of over 150 employees who are committed to improving the health and safety of college students. For more information on the CHS, please go to https://www.health.arizona.edu.

Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; state and optional retirement plans; access to UA recreation and cultural activities; and more!

TheUniversity of Arizona has been recognized for our innovative work-lifeprograms. For more information about working at the University of Arizona andrelocations services, please visit talent.arizona.edu

• Provide reliable, attentive and professional support for a multi-disciplinary mental health staff.
• Schedule appointments for counseling and psychiatry staff, both by phone and in person, utilizing an electronic scheduling system with multiple coding elements.
• Work closely and cooperatively with members of the counseling and psychiatry staff to ensure excellent service delivery.
  Receive and relay messages accurately from callers, providers and phone message lines.
• Assist students and other service users by answering questions and/or providing information based on a thorough knowledge of departmental policies and procedures.
• Enter and retrieve relevant patient information, utilizing the electronic medical record; ensure accurate billing using a variety of accounts.
• Confirm insurance coverage and enter coverage details into the electronic medical record system.
• Establish, organize and maintain record keeping systems.
• Arrange meetings and related facility and supply needs.
• Take accurate minutes at CAPS; type and disseminate these electronically, in a coherent and timely manner.
• Assist with the monitoring and ordering of office supplies.
• Work cooperatively as a team to ensure consistent coverage at the CAPS front desk in multiple locations.
  Attend relevant meetings, as indicated.
• Greet and prepare patients for psychiatry appointments by taking vital signs (blood pressure, body weight, pulse and/or temperature), measuring weight and height, and recording this information in the student’s medical record.
• Distribute relevant screening instruments to the patient prior to their appointment; manage the paper screening instruments and scan information into the medical record.
• Obtain outside medical records prior to patient appointments, when indicated.
• Call in prescription refills authorized by the psychiatric providers to the appropriate pharmacy, when allowed by law.
• Obtain “prior authorizations” for medications, when required.
• Additional duties as assigned.

Knowledge/Skills/Abilities:

• Sensitivity to diversity and multicultural issues.
• Exceptional face to face, telephonic and online communication skills.
• Ability to remain calm under pressure, exude a helpful demeanor; and display a professional customer service orientation.
• Ability to work collaboratively and effectively as a member of a team.
• Comfort and familiarity with operating a multi-line telephone system and experience in using an electronic scheduling system.
• Ability to multi-task and manage information from multiple sources.
• Exceptional interpersonal and communication skills.

• High school diploma or equivalent, or equivalent learning attained through experience may be required.
• Experience in Microsoft programs, including Word, Excel and Power Point.
• Experience in basic record keeping, standard office procedures and skill operating current office equipment.
• Ongoing First Aid and CPR Certification.

• Certificate of completion of a Medical AdministrativeAssistant Program.
  
• Ambulatory health clinic experience, especially in amental health clinic setting.
  
• Medical office experience; especially with adolescent oryoung adult populations.
• Experience with electronic medical records.
  

Non-Exempt

Full Time

40

1.00

Fiscal

Health Care and Wellness

Yes - Full Benefits

$14.423

hourly rate

2

OC1

Health Admin

Health Care & Wellness

Fingerprint criminal background check (security sensitive due to title or department)

3

7/12/2021

Patricia R. Morales, PHR
HR Program Coordinator, Sr.
Campus Health Service
(520)626-6903
prrodri1@email.arizona.edu

6/11/2021

Yes

Resume and Cover Letter

At the University of Arizona, we value our inclusive climate because we know that diversity in experiences and perspectives is vital to advancing innovation, critical thinking, solving complex problems, and creating an inclusive academic community. As an Hispanic-serving institution, we translate these values into action by seeking individuals who have experience and expertise working with diverse students, colleagues, and constituencies. Because we seek a workforce with a wide range of perspectives and experiences, we provide equal employment opportunities to applicants and employees without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or genetic information. As an Employer of National Service, we also welcome alumni of AmeriCorps, Peace Corps, and other national service programs and others who will help us advance our Inclusive Excellence initiative aimed at creating a university that values student, staff and faculty engagement in addressing issues of diversity and inclusiveness.