Req ID: req9497 Position Title: Student Loan Representative Position Type: Staff Full-Time Position Number: 637428 OSU Campus: Oklahoma City Department: Financial Aid Location Address:
900 N Portland Ave
Oklahoma City, Oklahoma, 73107
United States Hiring Supervisor: Bessie Carter Hiring Range:
(Contingent upon available funding): 14.31 - 14.31, Hourly Work Schedule: varies, may include some, evenings and weekends Faculty Appt Period: Job Summary: Job Summary:
The Student LoanRepresentative will serve as the campus expert on matters concerning DirectLending and Private Loan eligibility and is directly is responsible forcounseling students and parents regarding student loan eligibility, process,and repayment. The position serves as the liaison between OSU-OKC, thirdparty default prevention agencies, and federal loan servicers. Monitors loan originations and resolveorigination errors or reject. Recommends changes regarding office policies andprocedures concerning federal guidelines governing loan processing. Consistently monitors loan default rates anddetermines strategies for default management and Financial Literacy educationcampaign for OSU-OKC. This position willalso serve as a backup for Financial Aid Specialists during absences and lunchperiods.
Essential Job Functions:
Resolve processing errors resulting from Direct or Private loan originations. The duties listed in this job description are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.
Review and updates area procedures to ensure alignment with changing federal regulations.
Perform monthly direct loan reconciliation.
Request direct loan funds reimbursement from Accounting Department.
Provides guidance to staff on issues relating to direct and private loan matters.
Performs analysis of eligibility for mid-year transfer students.
Regularly resolves disbursement delays stemming from missing loan requirements.
Timely review of loan offers to determine a timeframe to rescind offers.
Counsels students concerning loan debt, delinquency, repayment, and default.
Participates in workshops relative to Financial Aid Awareness.
Will operate as a backup for Financial Aid Specialists position.
Completes all mandatory training and participates in a minimum of two professional development each year.
Performs other duties as assigned.
Special Instructions to Applicants Resume and cover letter are required for full consideration.Official transcripts will be required upon hire. Education & Experience
Position Qualifications: Minimum Qualifications: Education:
Associates Degree and/or equivalent experience WorkExperience:
Experience in post-secondary financialaid administration with an emphasis on federal direct loan processing. Knowledge,Skills, and Abilities:
Comprehensive knowledge of federal guidelines governing loan processing.
Ability to handle multiple tasks and prioritize effectively.
A high degree of integrity; ability to work in a sensitive, highly confidential, and professional environment.
Ability to manage multiple priorities imposed by frequent deadlines, peak workloads and public/student contact.
Ability to work independently and also collaborate within a team environment while effectively managing multiple priorities and deadlines.
Communicates diplomatically, clearly, and effectively. Verbally and written exchange of information, give/receive instructions, and respond to inquiries appropriately.
Ability to work effectively in a diverse community and meet the needs of diverse student populations.
Work and communicate effectively with all students, faculty, staff, and community partners.
Demonstrated knowledge of office technologies including but not limited to: office computers, fax machines, scanners, internet, Microsoft Office (Word, Excel, Access, PowerPoint, Outlook).
Work independently and collaborate within a team environment.
Exhibit problem-solving skills beyond a set of instructions and adapt to changes when necessary.
Make appropriate recommendations based on logical and justifiable reasoning.
Analytical and critical thinking skills to interpret written policies and procedures.
Passion for assisting students with educational endeavors and representing the OSU brand with positivity and professionalism.
Demonstrated history of ethical and professional behavior.
Associate’s Degree inAccounting
Experience with Ellucian’sBanner software
Experience using EDplatforms, COD & NSLDS
Experience in Federal DirectLending Loans
Must be able to work flexible hours to include some nights and weekends. Physical Requirements:
Work will be performed in an office environment with a significant amount of public contact, in person, by telephone, via email, and various communication platforms.
Ability to work in a remote environment based on campus and departmental needs.
During peak enrollment and processing periods must be able to handle high volume of phone calls and student inquiries. The work environment and physical demands described here are representative of those required by an employee to perform the essential functions of this job with or without reasonable accommodations.
Duties require extended periods of sitting, talking and listening.
Duties require extensive use of computers, telephone and other office equipment.
Requires possible lifting of up to 25 lbs. (If an object weights more than 45 lbs., OSU-Oklahoma City requires this to be a two-person lift).
#ZR Oklahoma State University (OSU) strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations,OSU conducts pre-employment background checks on final candidates. Offers of employment are contingent upon the successful completion of a background check.The type of background check conducted varies by position and can include, but is not limited to, criminal (felony and misdemeanor) history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will be conducted when required by law or contract and when, in the discretion of the university, it is reasonable and prudent to do so.