Duke University was created in 1924 through an indenture of trust by James Buchanan Duke. Today, Duke is regarded as one of America’s leading research universities. Located in Durham, North Carolina, Duke is positioned in the heart of the Research Triangle, which is ranked annually as one of the best places in the country to work and live. Duke has more than 15,000 students who study and conduct research in its 10 undergraduate, graduate and professional schools. With about 40,000 employees, Duke is the third largest private employer in North Carolina, and it now has international programs in more than 150 countries.
The Data Administration Analyst reports to the Associate Dean for Admissions and provides strategic leadership and supervision of the implementation and long-term development of the customer relationship management (CRM) system, Slate. Serves as the key systems administrator, SISS Office liaison and the TGS representative to university-wide efforts focused on CRM.
The Data Administration Analyst will engage with the Assistant Dean for Graduate Student Development, department DGS/As, and faculty reviewers to understand recruitment and yield challenges as well as application review needs and translate these needs into system-aided tracking, reporting and recruitment tools.
DUTIES & WORK PERFORMED:
The Data Administration Analyst is one of five regular staff members who report to the Associate Dean of Admissions. The Data Administration Analyst will work directly with the Associate Dean of Admissions and other staff members in the Graduate Admissions Office.
PROGRAM ADMINISTRATION AND STRATEGIC DEVELOPMENT:
Provide strategic direction and leadership for development, coordination, training and supervision of Slate CRM
Responsible for long-term planning, enhancements and continuous growth in utilization of system features in admissions and recruitment processes.
Plan, coordinate and administer activities related to the CRM program to include developing and implementing procedures, processes, and services for all departments housed under the TGS umbrella
Design file review process for department committees that informs yield and provides potential for improved selectivity
Introduce event features to facilitate attendance tracking and developing the interview process features where relevant to assist in candidate engagement
COMMUNICATION AND TRAINING:
Lead collaboration with SISS office to maintain effective strategies for developing and delivering training initiatives for all TGS Slate constituents – Assistant Dean for Graduate Student Development, DGS/As, faculty reviewers, admissions staff
Manage development efforts of training documentation, library of video clips, newsletter, printed media, and training workshops.
Support department efforts to create recruitment strategy roadmaps specific to programs’ needs
Oversee development of decision letters and decision release process to ensure secure and timely delivery of information to admitted candidates
PROFESSIONAL INVOLEMENT, NETWORKING, AND COLLABORATIONS:
Serve as Slate representative for university-wide admissions initiatives and pursue collaboration with all Duke professional schools to ensure sharing of best practices and alignment on university policies
Hold membership to local and domestic systems user groups, represent TGS at yearly Summit Conference hosted by Slate, advocate for TGS needs within the Slate community
Host regular department meetings with DGS, DGSA, faculty reviewers and relevant administrators to optimize Slate features to department needs
Maintain close communication with Graduate School admissions offices both locally and nationally to understand industry developments and ensure that Duke remains relevant in CRM efforts over the long-term
REPORTING AND ANALYTICS DEVELOPMENT:
Perform analysis to inform data-driven recruitment strategies for departments based on careful evaluation of current departmental data needs, internal program processes and industry best-practices
Prepare reports and offer analysis on status of admissions and matriculation decisions for departments
Develop and maintain automated reports for overall admissions results, utilizing industry standards and CRM resources
Collaborate with Database Analyst to manage reports, queries and scripts relevant to admissions activities
Direct data gathering for annual surveys and collaborate with Data Manager to ensure accurate and timely submissions
PROCESS EVALUATION, DATA MONITORING, AND SYSTEM INTEGRITY:
Serve as primary system administrator for the graduate school Slate instance, responsible for communicating user roles and profiles, security settings, and access permissions to support units within the SISS Office
Cooperate with SISS Office to build PS integration of relevant data from Slate and define export/import fields in partnership with TGS Data Manager
Manage daily operations and work flow of the admissions process to ensure timely completion and presentation of files to the Associate Dean for final approval of recommended decisions
Research opportunities to creatively utilize the capabilities of the Slate system to further benefit TGS in the long term in areas such as boot camp applications, surveys or other relevant areas
Act in Associate Dean’s absence in all aspects of admissions related topics and represent The Graduate School on university committees (e.g., CRM planning, Slate advisory groups, University tasks forces).
Represent Graduate School at internal, local, regional and national Slate CRM conferences
Coordinate with third party vendors to integrate products/processes into admissions work flow
Monitor and manage relevant budgets, with assistance from appropriate Graduate School staff.
Perform other related duties incidental to the work described herein
Bachelor's degree program in business, computer science, mathematics, statistics or social sciences. required, advanced degree (masters or doctorate) is preferred.
EXPERIENCE AND SKILLS:
Relevant experience in Slate and other CRM systems highly valued.
Must have at least 2 years of experience in university setting, broad knowledge of higher education and specific knowledge of issues related to admissions and systems development
Strong project management experience and track record of progressive responsibility
Experience working with diverse groups including faculty, administrative staff, and campus technical support professionals
Excellent organizational and management skills with ability to manage distractions and multiple demands
Demonstrated written and verbal communication skills in conjunction with strong network collaboration and team building skills is essential.
Excellent interpersonal skills with the ability to work cooperatively and collegially in a team-oriented environment.
Hands on experience with Technolutions Slate strongly preferred, knowledge of People Soft Campus Solutions desired
SUPERVISORY RESPONSIBILITIES: None WORKING CONDITIONS:Normal The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position.Employees may be directed to perform job-related tasks other than those specifically presented in this description. Essential Physical Job FunctionsCertain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
Work requires knowledge and skills generally acquired through completion of a Bachelor's degree program in business, computer science, mathematics, statistics or social sciences.
Work requires knowledge of both statistical analysis and interpretation generally acquired through at least two years of relevant experience.
Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.