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Administrative Director, Talent Acquisition Programs & Operations - Duke University Health System

Duke University
Closing date
Jun 20, 2021

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Job Details

Position Summary:

The Administrative Director of Talent Acquisition Programs and Operations will report to the Assistant Vice President, New Talent Strategies and is a critical member of the DUHS Talent Acquisition (TA) Leadership Team. They will partner with the DUHS TA Leadership team to develop, define, deliver and measure TA programs while driving operational excellence and compliance. This position will work to design, develop and implement structure for the TA team around: systems, processes, analytics, training and attraction to ensure TA is able to deliver effective and efficient results. This position will manage a broad portfolio of TA programs that enable and support the DUHS TA organization. Scope of programs may include agency partnerships, community relations, diversity & inclusion, recruitment events, internal mobility, and others.

Job Responsibilities:

  1. Process Optimization & Compliance – 40%
  2. Optimize the effectiveness of TA as an operation and drive consistency by designing recruiting processes that drive for scalability, efficiency, velocity & an enhanced candidate experience.
  3. Assess TA processes and tools. Identify opportunities for improvement, including ways to simplify the hiring experience for an efficient recruiting and hiring practices while ensuring data integrity, reporting, and compliance with legal and client service level agreements.
  4. Establish and provide oversight of audits to ensure compliance with standards.
  5. Keep abreast of industry trends, technology needs, and federal/state and industry regulations, ensuring that HR systems and processes meet current and future needs and requirements; identify and communicate emerging issues related to recruiting compliance and operational practices

  • Training & Related Resources – 15%
  • Create and maintain training coursework and resource guides for TA, hiring managers and key stakeholders on best practices, program strategies and service level agreements.
  • Create standards and related materials to support new programs and projects.
  • Develop interview guides based on required skills and behavior aligned with Duke values.
  • Maintain SharePoint site.
  • Reporting & Insights – 15%
  • Help establish shared goals & work with key stakeholders across the organization on strategies for executing, measuring progress and sharing results.
  • Create consistency on reporting out to the business. Ensure team has efficient access to the data needed and provide regular reporting to TA Leadership team on requested metrics.
  • Enable TA team, HR and Operational leaders to leverage Recruitment at a Glance dashboard.
  • Identify and raise trends in data.
  • Discover and address barriers for TA team to be able to effectively meet SLA’s.
  • Program Management: 20%
  • Build and operationalize recruitment and retention programs i.e. employee referral program, recruitment incentives, internal mobility, international recruitment, etc. in order to achieve established goals.
  • Manage plan and execution of career fairs and hiring events.
  • Develop mechanisms to measure outcomes of TA programs.
  • Technology Management – 5%
  • Provide oversight of account management with technology partners.
  • Sponsor efforts to assess and integrate new technology and maximize use of ATS.
  • Support work with TA and IT subject matter experts to ensure the Applicant Tracking System (ATS), CRM, and other integrated TA technology systems are deployed in a capacity that meets the needs of the TA organization and all relevant stakeholders.
  • Employer Brand – 5%
  • Provide oversight of attraction and employer brand strategies
  • Support the enablement and accountability for TA team on Diversity, Equity and Inclusion initiatives, collegiate and community outreach.
  • Qualifications:

    • Bachelor’s degree required
    • 7 or more years of work experience in Human Resources or Talent Acquisition including 3 or more years of leadership or project management experience
    • Previous experience building and operationalizing HR or TA programs such as employee referrals, onboarding, internal mobility, retention, etc.
    • Ability to thrive in an ambiguous, complex and fast-paced environment while managing multiple priorities effectively
    • Ability to build and maintain strong, trusting relationships with colleagues, clients and team members

    Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

    Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

    Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.


    Read our Diversity Profile History

    Duke University was created in 1924 by James Buchanan Duke as a memorial to his father, Washington Duke. The Dukes, a Durham family that built a worldwide financial empire in the manufacture of tobacco products and developed electricity production in the Carolinas, long had been interested in Trinity College. Trinity traced its roots to 1838 in nearby Randolph County when local Methodist and Quaker communities opened Union Institute. The school, then named Trinity College, moved to Durham in 1892, where Benjamin Newton Duke served as a primary benefactor and link with the Duke family until his death in 1929. In December 1924, the provisions of indenture by Benjamin’s brother, James B. Duke, created the family philanthropic foundation, The Duke Endowment, which provided for the expansion of Trinity College into Duke University.Duke Campus

    As a result of the Duke gift, Trinity underwent both physical and academic expansion. The original Durham campus became known as East Campus when it was rebuilt in stately Georgian architecture. West Campus, Gothic in style and dominated by the soaring 210-foot tower of Duke Chapel, opened in 1930. East Campus served as home of the Woman's College of Duke University until 1972, when the men's and women's undergraduate colleges merged. Both men and women undergraduates now enroll in either the Trinity College of Arts & Sciences or the Pratt School of Engineering. In 1995, East Campus became the home for all first-year students.

    Duke maintains a historic affiliation with the United Methodist Church.

    Home of the Blue Devils, Duke University has about 13,000 undergraduate and graduate students and a world-class faculty helping to expand the frontiers of knowledge. The university has a strong commitment to applying knowledge in service to society, both near its North Carolina campus and around the world.

    Mission Statement

    Duke Science"James B. Duke's founding Indenture of Duke University directed the members of the University to 'provide real leadership in the educational world' by choosing individuals of 'outstanding character, ability, and vision' to serve as its officers, trustees and faculty; by carefully selecting students of 'character, determination and application;' and by pursuing those areas of teaching and scholarship that would 'most help to develop our resources, increase our wisdom, and promote human happiness.'

    “To these ends, the mission of Duke University is to provide a superior liberal education to undergraduate students, attending not only to their intellectual growth but also to their development as adults committed to high ethical standards and full participation as leaders in their communities; to prepare future members of the learned professions for lives of skilled and ethical service by providing excellent graduate and professional education; to advance the frontiers of knowledge and contribute boldly to the international community of scholarship; to promote an intellectual environment built on a commitment to free and open inquiry; to help those who suffer, cure disease, and promote health, through sophisticated medical research and thoughtful patient care; to provide wide ranging educational opportunities, on and beyond our campuses, for traditional students, active professionals and life-long learners using the power of information technologies; and to promote a deep appreciation for the range of human difference and potential, a sense of the obligations and rewards of citizenship, and a commitment to learning, freedom and truth.Duke Meeting

     “By pursuing these objectives with vision and integrity, Duke University seeks to engage the mind, elevate the spirit, and stimulate the best effort of all who are associated with the University; to contribute in diverse ways to the local community, the state, the nation and the world; and to attain and maintain a place of real leadership in all that we do.”

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