Duke University is seeking a Benefits Administration & Communications Analyst to provide plan administration, participant communications and customer service support for the Duke Health clinical enterprise in coordination with the Assistant Director, Benefits and the Plan Managers. A seasoned benefits professional familiar with responding to complex, nuanced benefit matters is required to provide Tier III customer response to inquiries and escalated issues, as well as to utilize this experience to provide input to customer education needs.
The key responsibilities of the Benefits Administration & Communications Analyst – Duke Health clinical enterprise include:
- Address high-level benefit issues with sensitivity and demonstrate problem solving across the breadth of Duke’s benefit plans. Utilize specialized knowledge and research to determine facts and potentially judgment to resolve issues.
- Provide customer service and consultative support across multiple organizational levels, including to Duke HR leadership.
- Assure that all benefit processes, provisions, and communications for the Duke Health clinical enterprise are accurate and shared timely. Leverage technology effectively in performing plan administration activities and identify opportunities to streamline and improve processes.
- Demonstrate benefits proficiency across all types of health, welfare, education, and retirement (403b, 457b, and pension) programs.
- Create, write, and deliver complex benefit information in a clear, professional manner on an individual and group basis. Consult with the Assistant Director, Benefits and Plan Managers to draft and contribute to employee communications, such as presentations, templates, and the website.
- Track and monitor the customer service levels provided by Benefits to the Duke Health clinical enterprise in response to Tier III escalated issues.
- Maintain good relationships with vendors and other departments within Duke regarding plan administration, and manage the day-to-day interaction with carriers and vendors.
- Perform core plan administrative activities relating to Duke’s benefit programs.
- Stay current on applicable laws, regulations, and legislative changes to ensure compliance with all federal and state legislation relating to benefits. Develop current understanding of legislative changes and implement requirements of new legislation as directed by the Plan Managers.
- Provide support to the Assistant Director, Benefits and Plan Managers for special projects, performing research, and other tasks as needed.
Education: Work requires communication, analytical and organizational skills generally acquired through completion of a bachelor's degree program preferable in Human Resource Management or a related field.
Experience: Work requires two to three years experience in an HR/Benefits role with prior group benefits administration experience. OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE
- Demonstrated proficiency creating, writing, and delivering complex benefit information in a professional manner.
- Must be proficient in computer software and the latest electronic technology.
- Prior experience presenting to large groups as well as one-on-one.
- Demonstrated ability to handle highly confidential matters and work with all levels in an organization, including executive level.
- Strong mathematical and analytical skills; advanced decision making; critical thinking; and exceptional communication skills (verbal/written) are required.
- Past experience coordinating vendor relationships.
Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.