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Benefits Administration & Communications Analyst - Duke Health Clinical Enterprise

Duke University
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Job Details

Duke University is seeking a Benefits Administration & Communications Analyst to provide plan administration, participant communications and customer service support for the Duke Health clinical enterprise in coordination with the Assistant Director, Benefits and the Plan Managers. A seasoned benefits professional familiar with responding to complex, nuanced benefit matters is required to provide Tier III customer response to inquiries and escalated issues, as well as to utilize this experience to provide input to customer education needs.

The key responsibilities of the Benefits Administration & Communications Analyst – Duke Health clinical enterprise include:

  • Address high-level benefit issues with sensitivity and demonstrate problem solving across the breadth of Duke’s benefit plans. Utilize specialized knowledge and research to determine facts and potentially judgment to resolve issues.
  • Provide customer service and consultative support across multiple organizational levels, including to Duke HR leadership.
  • Assure that all benefit processes, provisions, and communications for the Duke Health clinical enterprise are accurate and shared timely. Leverage technology effectively in performing plan administration activities and identify opportunities to streamline and improve processes.
  • Demonstrate benefits proficiency across all types of health, welfare, education, and retirement (403b, 457b, and pension) programs.
  • Create, write, and deliver complex benefit information in a clear, professional manner on an individual and group basis. Consult with the Assistant Director, Benefits and Plan Managers to draft and contribute to employee communications, such as presentations, templates, and the website.
  • Track and monitor the customer service levels provided by Benefits to the Duke Health clinical enterprise in response to Tier III escalated issues.
  • Maintain good relationships with vendors and other departments within Duke regarding plan administration, and manage the day-to-day interaction with carriers and vendors.

  • Perform core plan administrative activities relating to Duke’s benefit programs.
  • Stay current on applicable laws, regulations, and legislative changes to ensure compliance with all federal and state legislation relating to benefits. Develop current understanding of legislative changes and implement requirements of new legislation as directed by the Plan Managers.
  • Provide support to the Assistant Director, Benefits and Plan Managers for special projects, performing research, and other tasks as needed.

Minimum Qualifications

Education: Work requires communication, analytical and organizational skills generally acquired through completion of a bachelor's degree program preferable in Human Resource Management or a related field.

Experience: Work requires two to three years experience in an HR/Benefits role with prior group benefits administration experience. OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE

  • Demonstrated proficiency creating, writing, and delivering complex benefit information in a professional manner.
  • Must be proficient in computer software and the latest electronic technology.
  • Prior experience presenting to large groups as well as one-on-one.
  • Demonstrated ability to handle highly confidential matters and work with all levels in an organization, including executive level.
  • Strong mathematical and analytical skills; advanced decision making; critical thinking; and exceptional communication skills (verbal/written) are required.
  • Past experience coordinating vendor relationships.

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.


Read our Diversity Profile History

Duke University was created in 1924 by James Buchanan Duke as a memorial to his father, Washington Duke. The Dukes, a Durham family that built a worldwide financial empire in the manufacture of tobacco products and developed electricity production in the Carolinas, long had been interested in Trinity College. Trinity traced its roots to 1838 in nearby Randolph County when local Methodist and Quaker communities opened Union Institute. The school, then named Trinity College, moved to Durham in 1892, where Benjamin Newton Duke served as a primary benefactor and link with the Duke family until his death in 1929. In December 1924, the provisions of indenture by Benjamin’s brother, James B. Duke, created the family philanthropic foundation, The Duke Endowment, which provided for the expansion of Trinity College into Duke University.Duke Campus

As a result of the Duke gift, Trinity underwent both physical and academic expansion. The original Durham campus became known as East Campus when it was rebuilt in stately Georgian architecture. West Campus, Gothic in style and dominated by the soaring 210-foot tower of Duke Chapel, opened in 1930. East Campus served as home of the Woman's College of Duke University until 1972, when the men's and women's undergraduate colleges merged. Both men and women undergraduates now enroll in either the Trinity College of Arts & Sciences or the Pratt School of Engineering. In 1995, East Campus became the home for all first-year students.

Duke maintains a historic affiliation with the United Methodist Church.

Home of the Blue Devils, Duke University has about 13,000 undergraduate and graduate students and a world-class faculty helping to expand the frontiers of knowledge. The university has a strong commitment to applying knowledge in service to society, both near its North Carolina campus and around the world.

Mission Statement

Duke Science"James B. Duke's founding Indenture of Duke University directed the members of the University to 'provide real leadership in the educational world' by choosing individuals of 'outstanding character, ability, and vision' to serve as its officers, trustees and faculty; by carefully selecting students of 'character, determination and application;' and by pursuing those areas of teaching and scholarship that would 'most help to develop our resources, increase our wisdom, and promote human happiness.'

“To these ends, the mission of Duke University is to provide a superior liberal education to undergraduate students, attending not only to their intellectual growth but also to their development as adults committed to high ethical standards and full participation as leaders in their communities; to prepare future members of the learned professions for lives of skilled and ethical service by providing excellent graduate and professional education; to advance the frontiers of knowledge and contribute boldly to the international community of scholarship; to promote an intellectual environment built on a commitment to free and open inquiry; to help those who suffer, cure disease, and promote health, through sophisticated medical research and thoughtful patient care; to provide wide ranging educational opportunities, on and beyond our campuses, for traditional students, active professionals and life-long learners using the power of information technologies; and to promote a deep appreciation for the range of human difference and potential, a sense of the obligations and rewards of citizenship, and a commitment to learning, freedom and truth.Duke Meeting

 “By pursuing these objectives with vision and integrity, Duke University seeks to engage the mind, elevate the spirit, and stimulate the best effort of all who are associated with the University; to contribute in diverse ways to the local community, the state, the nation and the world; and to attain and maintain a place of real leadership in all that we do.”

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